Returning player after 4+ years, multiple missing champions and skins

DeepbloodEclipse·Mar 19, 2019·1 votes·1,400 views

So, I started playing LoL again like 2 days ago and was going over the champions in my collection and I started noticing that a LOT of skins and champions I clearly remember having, are missing. For example, Galio, who I used to play hardcore MID/SUPP, had Gate Keeper skin (which I got when a friend gifted me a mystery box, I remember it as clearly as yesterday, we were having a skype call and I screamed from the hype when it popped up) and Enchanted Galio skin (which I bought myself), or Battle Regalia Poppy, which I bought when it was on sale, or Jarvan IV Commando skin, which I got form a mystery box as well. When searching this problem, it seems I am not the only one who has been hit by this.

7 Comments

TheUrbanKitsuneMar 19, 20191 votes

Nobody here can really do anything for you. You'll probably have more luck putting in a ticket with Riot's support team.

DeepbloodEclipseMar 19, 20191 votes

I was hoping somebody knew what could have caused this. I will ofc submit a ticket, but knowing RIOT, it's gonna take them a week to answer, and even then it's gonna be a half-assed answer.

TheUrbanKitsuneMar 19, 20191 votes

Yeah, sorry. Hope they're able to sort it out but I have no idea what might be causing this.

InfernapeMar 19, 20191 votes

I had that happen to me. I owned Iron Inquisitor Kayle, the skin disappeared and Riot support is saying I never owned it.

DeepbloodEclipseMar 19, 20191 votes

That's the answer I am afraid of getting as well. Since it seems like they have completely deleted my purchase history, the one in the client anyway, so I have no way to argue back. I hope that isn't the case tho, because if my calculations are correct, I have lost well over 150 Euros worth of Champions and skins.

InfernapeMar 19, 20191 votes

Seems I'm not the only one.

It's actually pissing me off, because I deleted the screenshot I had from when I actually had it. Every time I open a ticket, it's the same shit.

DeepbloodEclipseMar 19, 20191 votes

Omfg, they actually said that there is no history of my account having these skins, like WTF!!? OFC THERE IS NO HISTORY WHEN YOU DELETE MY PURCHASE HISTORY!!