Game in progress but can't reconnect

HapDulap·7/30/2018, 3:25:23 PM·14 votes·16,247 views
Imgur

I had a short power outage , **and started the pc again (1-2 min) but when I wanted to reconnect to the game I couldn't (see the screenshot). ** Now ofcourse this game counts as a leave but I ask Riot to fix their bugs before the game can call me a LEAVER, ok ? Restarted the game 3 times, but still same message, any suggestions for future events until Riot will fix this ?

18 Comments

Kharchen7/30/2018, 5:13:58 PM5 votes

Hello my frend have the some problem ...

HapDulap7/30/2018, 3:48:25 PM5 votes

And ofcourse I get leaverbuster penalty, thank you very much https://imgur.com/a/9XDZ9GJ

Also here is a quote from Leaverbuster faq :

IT'S NOT MY FAULT. MY INTERNET/YOUR SERVERS DISCONNECTED ME. I HAD A REAL-LIFE EMERGENCY. I HAD TO GET OFF THE COMPUTER. THE GAME CRASHED. UNBAN ME! We understand that players may be forced to leave from time to time so the system has been designed to keep these situations in mind. After leaving a few games, you will be placed into a low priority queue; as long as you can complete 5 matchmade games without leaving, you will be returned to the normal queue. However, if you continue to leave games, you will remain in the low priority queue.

Note: You are responsible for all activity that occurs on your account. Please review our guide on account security article and make sure your account is safe and secure. If you feel your account was compromised and that activity occurred without your knowing, please re-secure your account.

  1. My situation doesn't fit in what is described because I WANTED TO RECCONECT, but THE RECONNECT BUTTON WAS MISSING.
  2. Talked with live support, and they said it's my fault...but while the game was still in progress, I played Battlefield 1 and Path of Exile to test out the ping (stabile 40ms) and they still say it's my fault because I couldnt see the recconnect button:

(03:39:57) HapDulap: im gonna do that, but could you please remove the leaver status from my account ? (03:42:59) HapDulap: for example right now i started Path of Exile )multiplayer game) and im playing online with 30 ms , the problem can't be JUST on my side .. (03:43:33) HapDulap: isp test http://www.speedtest.net/result/7512024064 (03:45:20) Lola Starr: sadly, I cannot do that :( (03:45:54) Lola Starr: I understand it was not intentional but I'm not able to remove it as we had no issues (she said this while the board is full of people having connection issues)

Also tested my internet while the game was in progress: http://www.speedtest.net/result/7512024064 I honestly don't think the problem was "my side only" as I tried to prove my internet works perfectly fine and after multiple client restarts and a full repair, the message was still on, and I think I got punished unfairly by riot leaverbuster.

Heos008/1/2018, 3:59:26 AM2 votes

Everything with my internet is alright and the server kicked me from champion select in my promos to diamond 5 KMSSSSSSSSSS XD So isn't your fault, the server is lagging

FireDrizzle7/30/2018, 9:14:42 PM2 votes

0 acknowlegement so far.

Prosephine7/31/2018, 1:25:28 AM2 votes

It's not just you. There are a half dozen of us here alone that are having this issue. Riot, there is a problem with connection to the server that doesn't allow you to reconnect to the game during a match and forces you to wait until you get reported for leaving (even though you were literally trying to reconnect to the server the whole time)

Lao Pi Hai OOXX2/15/2020, 9:57:10 AM1 votes

RIOT GAME FUCKING SUCKS

Nogatyr7/30/2018, 6:28:18 PM1 votes

I had the same problem. It seems to be fixed. Yay!

SpoopyKing8/1/2018, 3:57:38 AM1 votes

I've had this happen before. Usually the problem is that the in-game program is running, but not displaying on your PC.

If it happens again, try what I do. Open task manager (Ctrl-Shift-Esc or Ctrl-Alt-Del) and look for the game client. It should be the one with the old blue icon, not the new green one. Every time I have this problem, the game client is hiding in Background Processes, where it shouldn't be. Just force quit the program and it should automatically reload you. If not, the reconnect button should show up.

HapDulap8/1/2018, 8:03:55 PM1 votes

Bump

detaxo184/13/2019, 2:31:14 PM1 votes

I've had the same problem twice since yesterday... what's going on?! First time I could see the button but it wouldn't reconnect and now I can't even see the button...