Play button grayed out.

BaldManIsBack·10/10/2019, 11:43:17 PM·6 votes·6,526 views

I updated to the new client and now I can't play. It says if problem persists please reach out to Player Support with error code 18. I tried to submit a ticket but it won't even let me login to my account to submit a ticket. It just says unknown error when I try to login on their website.

4 Comments

AbiwonKenabi10/11/2019, 12:00:35 AM2 votes

Check out Riot's Server Status page, about 20 minutes ago they reported they were working on a fix. Hopefully a fix comes soon

Gooper10/10/2019, 11:51:48 PM1 votes

Same here, not working me as well. I've tried flushing my dns, restarting client multiple times, repatching, and now I will try reinstalling

Solado10/11/2019, 12:33:10 PM1 votes

I posted this on a couple of similar posts: If you want, there is still a way to open the old client. For that, what you'll have to do is: go to the Riot Games folder > then you delete the Riot Games folder inside it. Once you open the regular client (hope you still have it somewhere on your desktop), you'll open the old client again.

One thing to remember is that every time the client updates itself, you'll have to keep deleting the folder and doing the same process over again. It has worked for me with a couple of problems I've been getting with the new client, and also helping some friends that I told to do the same thing.

I'm still doing this for now until all problems with the new client are fixed. They should be solving most issues soon when you can no longer open the old client.