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RiotDecrepit Please Can You Fix This Mac Audio Bug!!!!

Azt··2 votes·2,519 views

I am sick and tired of having to mute my master volume in game. This really plagues me because 1. When I get into loading screen for a game and I alt tab, I will never know if the game has started because my game sound will be muted. 2. Cant hear pings or SION ULT, DRAGON DEATH, BARON DEATH, etc. Its just really annoying. If I turn on sound I get like 2 fps in fights. What used to happen around patch 6.5? 6.6? is that the audio was messed up badly when I moved my camera to a location from mini-map. Now that's gone but I am still experiencing fps issues.

Specs: -- OSX Version : El Capitan 10.11.4 -- GPU Model : Intel HD Graphics 5000 1536 MB -- CPU Model and Speed : 1.4 GHz Intel Core i5 -- RAM : 4 GB 1600 MHz DDR3

Are you still experiencing both the audio-corruption and in-game performance issues?

Audio? No... or at least I dont know cause I have to mute game sound. In-game performance issues? HELL YES.

5 Comments

RiotRiotDecrepit2 votes

Hey Azt,

I'm sorry to hear that you're continuing to experience performance issues with the game; we're looking at this issue to see what more we can do to help players who are still having problems. One thing that I did want to point out is that, unfortunately, it looks like your system specs are currently below our minimum system requirements (specifically, it looks like you're processor's clock speed is below our required speed of 2.0 GHz.) While we want to provide the best experience possible for all of our players, I'm afraid it's much harder to guarantee that for machines that sit outside of our required specs.

As mentioned we're seeing what we can do to help players who are having these in-game issues, I've also linked to our current system requirements for PC and Mac below:

https://support.riotgames.com/hc/en-us/articles/201752654-Minimum-and-Recommended-System-Requirements#section-mac

blessthekellen1 votes

Hey Decrepit, I am as well having similar problems still.

I no longer have the layered audio thus causing static audio throughout the game, however I am still getting some pretty random FPS drops as previously. Before the prior bugs I was sitting anywhere between 40-70FPS depending on teamfights, spells etc, now unfortunately I am still dropping below 10 FPS.

Are you guys essentially saying the bug is fixed and we are SOL, or have you determined there is still a FPS drop bug happening for us OSX users?

2.26 Duo Core 8 GB Ram NVidia GeForce 9400M 10.11.4 El Capitan

iZigs2 votes

MacBook Pro (13-inch, Late 2011) OSX Version : El Capitan 10.11.4 -- GPU Model : Intel HD Graphics 3000 512 MB -- CPU Model and Speed : 2.8 GHz Intel Core i7 -- RAM : 8 GB 1333 MHz DDR3

I am very tired of these answers "oh its your computer" the game was completely fine prior to patch 6.6 I am at the point i would like to just get the money I invested into the game back because it has been over a month of not being able to play with absolutely no progress being shown, it is more like us mac users are a nuisance which is unacceptable. "Mute all sounds" is the worst "fix" i have ever heard.. there are so many things that i rely on that come from the sounds. There has not been a real announcement from riot either, a very short buried post on the EUW boards. This is absolutely ridiculous customer service.

The 5tig1 votes

{quoted}

Hey Azt,

I'm sorry to hear that you're continuing to experience performance issues with the game; we're looking at this issue to see what more we can do to help players who are still having problems. One thing that I did want to point out is that, unfortunately, it looks like your system specs are currently below our minimum system requirements (specifically, it looks like you're processor's clock speed is below our required speed of 2.0 GHz.) While we want to provide the best experience possible for all of our players, I'm afraid it's much harder to guarantee that for machines that sit outside of our required specs.

As mentioned we're seeing what we can do to help players who are having these in-game issues, I've also linked to our current system requirements for PC and Mac below:

https://support.riotgames.com/hc/en-us/articles/201752654-Minimum-and-Recommended-System-Requirements#section-mac

Hi Riot Decrepit, I was linked to this thread by Katy Khaos on a another thread where we are discussing this bug. She suggested that I might be having trouble because I don't meet the minimum required specs, but I checked my specs with Riot's minimum specs and I do not think that that is the trouble...

So I just checked Riot's minimum specs for Mac and I do believe I meet these requirements.

The Minimum stated on your website is:

  • 2 GHz processor (supporting SSE2 instruction set or higher)
  • 2 GB RAM (4 GB is strongly recommended)
  • 5 GB available hard disk space
  • NVIDIA GeForce 8600M GT / ATI Radeon HD 2600 or better
  • Screen resolutions up to 1920x1200
  • Mac OS X 10.7.5 or higher

My Late 2013 15 inch Retina Macbook Pro specs are: Processor: 2.3 Ghz Intel Core i7 Memory: 16 GB 1600 MHz DDR3 Available Hard Disk Space: 380.21 GB (With LoL installed) Graphics Card: Intel Iris Pro 1536 GB with optional discrete Nvidia GeForce GT 750M Screen Resolution: 2880 x 1800 Operation System: Mac OS X 10.11.4

I'm currently at University, and my roommate has also been experiencing the same issue as I have with League of Legends since patch 6.6. Prior to 6.6, neither him nor I had any issues. He has a 13-inch Retina MacBook Pro with similar specs to mine.

Azt1 votes

I appreciate the concern but with these specs I run the game consistently at 60 fps (capped with high settings in game). This problem hasn't occurred up until patch 6.6 and there were some corrupt audio files as I felt in game when I moved my camera around to other lanes and heard the ability playing rapidly or repeatedly. And I hope you understand that the only current solution us Mac users have is to mute our in game sound completely and fortunately (or not) it works! Even for me. The oppressive feeling of having 2 fps in a team fight due to audio files is frustrating especially when that is the pinnacle of the game that determines victory or defeat. Whether my specs are at the minimum or not isn't the question right now..

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