Shard took essence but didnt upgrade [CLIENT]

Habadi01·Sep 27, 2018·1 votes·962 views

I disenchanted 2 chards to get the essence then I upgraded my Caitlyn Shard. I got a "crafting failed" pop up and then my essence disappeared but the shard staid in my loot. How do I get the essence back? Also, the (Wukong and Trundle) chards that I disenchanted for the payment didn't return so I totally lost the 2880 essence.

1 Comments

hyperion3182Sep 27, 20181 votes

Send a ticket to Player Support and describe precisely the actions and missing stuff. They can help you even things out. https://support.riotgames.com/hc/en-us/requests/new