in game reporting broken

http://matchhistory.na.leagueoflegends.com/en/#match-details/NA1/1592434213/212806796

see attached match history

player went 0/35 0/23 3/15/5 in 3 games today. report for greifing intentional feeding is clearly broken. this guy gonna queue up for another game tonight and ruin another game

note i email support and they're just gonna email me back saying they can't disclose how the respond to this matter due to privacy issues.

why can't you just tell us the account is banned and give us peace of mind?