Miku who was really cool too ( apprently its coming from my routor)
(12:08:36) *** Ying is op af joined the chat ***
(12:08:36) Ying is op af: I load in late
(12:09:32) *** Miku joined the chat ***
(12:09:33) Miku: hey how's it going
(12:09:42) Ying is op af: hey can you please pass me youmu
(12:10:31) Miku: youmu's in the middle of somethin' right now, but i'm here to help! sounds like yo're still having some trouble, can i have you send me some new logs?
(12:10:41) Ying is op af: no
(12:10:44) Ying is op af: I can wait
(12:11:07) Ying is op af: is not pass me rufio or fenderFaker
(12:11:36) Miku: rufio and funderfaker are currently not taking chats at the moment
(12:11:48) Ying is op af: well
(12:12:13) Ying is op af: so can you pass me youmu when he is done
(12:12:36) Miku: i can see a log of your past chats ^^;
(12:12:41) Miku: i just need some new logs in order to see what's up
(12:13:07) Ying is op af: ok
(12:15:20) Ying is op af: Visitor uploaded: LoL-Logs.zip URL: https://v2uploads.zopim.io/3/j/U/3jUIGKXKmjfhwU4bNVnsKWZ116CnbWUf/10d7620ca55254c5d7d0b61f1e6e6cfdf3ce7fc2.zip Type: application/x-zip-compressed Size: 1845236
(12:16:34) Miku: looks like your driver is still the old one o-o was there a problem with the install?
(12:17:00) Ying is op af: yes
(12:17:04) Ying is op af: it cannot be downloaded
(12:17:18) Ying is op af: because of acer stuff
(12:19:12) Ying is op af: or not
(12:19:16) Ying is op af: Idk can you help me
(12:19:27) Miku: do you have an image displaying the error? but it's okay, i just noticed something else that i'm sure that we never mentioned, but it does look like you have an under minspec setting system as well; I recommend you try out the minconfig, if you haven't yet: https://support.riotgames.com/hc/en-us/articles/201752654-Minimum-and-Recommended-System-Requirements#wq4
(12:20:19) Ying is op af: did it with rufio/ fixed nothing
(12:23:16) Ying is op af: hello
(12:23:29) Miku: you're not displaying the usual app that we're seeing when people are having the slow loading in, and we've checked quite a bit with various agents, but did anyone talk to you about your connection just yet?
(12:24:01) Ying is op af: yes
(12:24:09) Ying is op af: it was perfectly fine
(12:24:35) Ying is op af: look I know this cannot be fixed
(12:24:38) Ying is op af: but
(12:24:43) Miku: Agent uploaded: 1534206282079.png URL: https://v2uploads.zopim.io/3/j/U/3jUIGKXKmjfhwU4bNVnsKWZ116CnbWUf/85089d2e9a6a87dd858afdb0160910fbf7305d74.png Type: image/png Size: 7360
(12:24:44) Miku: this is not fine
(12:24:46) Miku: ^^;
(12:24:56) Ying is op af: is there any chance this could go away with the next patch?
(12:24:59) Ying is op af: no
(12:24:59) Miku: you're getting ping variations as well as really high ping, and becaues of this, it's still something that we need to check
(12:25:20) Ying is op af: I never had connections problems
(12:25:34) Ying is op af: Look dude, im done cause its always the same thing
(12:25:39) Ying is op af: just answer my question
(12:25:45) Ying is op af: could this go away with the next patch?
(12:25:53) Ying is op af: cause it started literally with the poolparty event
(12:26:19) Miku: even if it seems like you have no connection issues, a lot of these things only pop up in precise environments when you see something like loading into league; and it's not really about your device itself, but things happen all over, if you want proof, well, a small fiber cut can cause major issues down a country: https://www.wired.com/story/friday-comcast-outage-cut-fiber/
(12:26:35) Ying is op af: ok
(12:26:40) Miku: point is, it could be something that is fixed via next patch, if that is an issue, but if it's not, you'll still keep having trouble; this is why we troubleshoot
(12:26:47) Miku: when we reach the point where there's no longer anything to track
(12:26:54) Miku: then that's when we know it's an issue that needs to be fixed with the game
(12:27:08) Miku: as it is, this sort of ping that you're seeing, it literally can cause more problems, and could be part of this issue
(12:27:18) Ying is op af: sure mike
(12:27:25) Miku: but we won't know until we troubleshoot; i know it sounds annoying but i'm just here to help you with these types of issues
(12:27:28) Ying is op af: ok so what do i do now
(12:28:10) Miku: i'd like to do a test on your connection route to see
(12:28:17) Ying is op af: go for it
(12:28:28) Miku: please download this: https://sourceforge.net/projects/winmtr/files/Latest/WinMTR-v092.zip/download
(12:28:40) Miku: when you've got it downloaded, installed, in the Host field, please test: 192.64.170.252 for 3 minutes
(12:28:50) Ying is op af: ok
(12:28:55) Ying is op af: I also have another issue
(12:29:05) Ying is op af: the play button is grayed out most of the time
(12:29:52) Miku: that means that you might be having some trouble being connected to the servers; it displays this because you're having a connection instability somewhere down the line, which we'll be able to find if it exists with the winmtr trace here
(12:30:06) Ying is op af: so this is related?
(12:30:35) Miku: it could be, yes, but we pretty much have to investigate to find out ^^;
(12:30:53) Ying is op af: ok
(12:30:59) Ying is op af: runned the test just now
(12:31:03) Ying is op af: tell me when to stopç
(12:31:23) Miku: just gimme 3 minutes on that thing, and if you don't see anything populating in the box, lemme know cos we might have to run it as admin to see!
(12:31:42) Ying is op af: wdym
(12:32:26) Miku: like, are you seeing a lot of numbers moving right now? :)
(12:32:32) Ying is op af: yes
(12:32:36) Miku: okay, that should be good then
(12:32:37) Miku: ^^
(12:32:47) Ying is op af: whats ur main on league?
(12:33:02) Miku: i kind of play whichever >.>; I'm not too good lol
(12:33:04) Miku: i try to play sona tho
(12:33:05) Miku: cos
(12:33:07) Miku: yknow
(12:33:23) Ying is op af: trying to make conversation
(12:34:01) Ying is op af: so this issue can be fixed just by troubleshooting?
(12:34:23) Ying is op af: also can I stop it now?
(12:34:55) Miku: hey totally all good man :)
(12:35:07) Ying is op af: ok
(12:35:08) Miku: thanks for sticking around with me, i know it seems like we're nagging all the time but yeah we're here to help
(12:35:10) Ying is op af: so what now
(12:35:11) Miku: you can stop it now
(12:35:13) Miku: export it to txt
(12:35:15) Miku: and then drag it over
(12:37:59) Ying is op af: Visitor uploaded: miku.TXT URL: https://v2uploads.zopim.io/3/j/U/3jUIGKXKmjfhwU4bNVnsKWZ116CnbWUf/b3da55146288e0479a58626763abfee0fe8280e7.txt Type: text/plain Size: 3402
(12:39:01) Ying is op af: so?
(12:40:06) Miku: okay so the modem that you're currently running is one of the ones that we've seen with trouble in the past, can i have you check the model on it?
(12:40:22) Ying is op af: sure
(12:41:25) Ying is op af: CGNM
(12:42:12) Ying is op af: is that a model?
(12:43:04) Miku: yeah so like
(12:43:14) Miku: this type of model has a lot of problems with league recently, and could be part of this issue s><;
(12:43:23) Ying is op af: :(
(12:43:39) Ying is op af: So i have to buy a new routor to fix this problem xd
(12:43:46) Miku: so my suggestion is call your isp for now, and have them try doing a firmware upgrade, if possible, or change it out for you
(12:43:52) Miku: no, don't purchase anything just yet, check with your isp first
(12:44:15) Miku: if that still doesn't work out, we'll have to keep you over on ticket #36154632
(12:44:38) Ying is op af: and for the grayed out play button?
(12:45:00) Miku: this is pretty much part of the problem too
(12:45:08) Miku: basically you're getting 99% packetloss on your first hop
(12:45:13) Ying is op af: damn
(12:45:14) Miku: to league specifically @_@;
(12:45:36) Ying is op af: so this has to do with the other people having this glitch too?
(12:45:41) Miku: not necessarily
(12:45:46) Miku: so okay, here's the thing about the type of issue that you're seeing:
(12:45:50) Miku: many people have different setups
(12:45:54) Miku: the specific symptoms that you're having
(12:45:55) Miku: is similar
(12:46:00) Ying is op af: Also I didnt gave this glitch a week ago and it just popped up
(12:46:08) Ying is op af: with 8.15
(12:46:12) Miku: i understand
(12:46:14) Ying is op af: poolparty event
(12:46:55) Miku: i completely understand that, but as i'm saying, some of these things just pop up; and gets especially worse during updates sometimes, pretty much though, the problem is similar to something we're tracking, but there's some extra elements to your case, which is why we're investigating further
(12:47:24) Miku: and this is why after we've made sure that you're at a similar state with the others who are having the issue, and if you are still having the issue, then it is no longer something that you have to worry about, and it is something that we'll handle on the back-end.
(12:47:49) Ying is op af: So I ask my isp to do a firmware update to my routor?
(12:47:55) Miku: yep
(12:48:04) Ying is op af: cant I do it on my own?
(12:48:32) Miku: you could try to do it if you can find the firmware yourself o-o but the proprietary isp things sometimes, it's best to ask them beacuse they can remote in and send the proper files that they can
(12:48:39) Miku: if anything, if it is a trouble with the specific device that you're seeing
(12:48:42) Miku: then you can actually ask for a replacement
(12:49:17) Ying is op af: even if I change my routor and get a new one
(12:49:32) Ying is op af: and If I still get this glitch
(12:49:43) Ying is op af: wtf should I do then?
(12:50:18) Miku: please come back and refer to ticket 36154632 with some new logs, where we'll either have more news for you about the situation if we discover more about it ^^;
(12:50:51) Ying is op af: ok
(12:51:02) Ying is op af: miku
(12:51:23) Ying is op af: did any bugs of this kind get reported
(12:51:28) Ying is op af: in the past few days?
(12:53:04) Miku: we've seen some players, with a certain process, having some problems loading into games; but in this case, you don't have the process on your pc, and there's other issues that i saw such as your router being weird, so that's why we're checing it
(12:53:23) Ying is op af: ok
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