Is Anyone Having Problems With Starting Up Matches?

Smooth Buns·2/12/2016, 1:18:21 PM·1 votes·478 views

Every time I try to start up a game or even get into a champ select the game just freezes and i either never find a game or it'll show someones timer run out in champ select and then everyone on my team leaves the room and im just stuck there. Is anyone else having this issue or is it just me?

1 Comments

Deep Terror Nami2/12/2016, 1:27:51 PM1 votes

Hey BUJNOWSKI,

It sounds like you're having connection issues, possibly even packet loss, so first I'd suggest hard resetting your modem and router by unplugging them for 5 minutes. If it's packet loss you're getting and it doesn't go away, you may need to contact your ISP for help.

Please follow the steps (if there are any you haven't completed) on the Connection Troubleshooting Guide to make sure your connection is set up properly.

If those steps don't help, you can view your connection by running a traceroute, and sharing the results might show us where it's going wrong. I suggest downloading the WinMTR Network Diagnostic Tool, then use that to run a traceroute to the following IP's (allow this to run for 5-15 minutes);

104.160.131.1

Export the results to a text file and paste them here.

-DTN