Just wondering if anyone else is having this issue?

SinistersList··1 votes·911 views

So since literally yesterday I have notice a problem. I don't know how many other people are having the same issue but seeing that Riot has yet to send me a message back about my "Bug" I have come here to see who else is experiencing the same thing. Admins this is my first time posting about anything in this forum so if this is in the wrong spot can you please direct me where I can put it to get help or for someone from Riot to see. So my issue might be a small one but in the case of playing League it is a MAJOR issue I would have to say, and that is the fact that while in game each and every time I go into game I have no mouse cursor. As most of you would know how important the cursor is because it effects the entire element of the game play, and for those of you who are thinking "Just uninstall and reinstall" trust me I have done this and still nothing on either the old Alpha Client or the newer Beta Client. I started yesterday fine until around 4pm UTC, then I noticed that Beta client was veeeery laggy which I'm sure again I'm not the only one who noticed that about the Beta Client. Each time I would be in champ select it would lag so badly that if I choose someone to ban I would be 5 seconds late and would get kicked for not choosing someone, so then I just said screw it I uninstalled the beta client completely and installed the old alpha client which took around three hours to reinstall. first game I hoped into ran fine on the client until I got in game and noticed one major problem...NO CURSOR!!! I immediately informed my team mates and I tried to figure it out as fast as I could, only thing I could do was to constantly click everywhere to see where my invisible cursor was. Which doesn't really work out if you are trying to select items from the store or directly click on an enemy champ to attack. We had to FF at 20 because of this and I figured let me try to new client, so I reinstalled the Beta and to my surprise nothing had changed I went into the Training session and still nothing. I have sent in a "Bug" report to Riot and have yet to receive a message or answer back. I do not know what to do and I don't think I can play constantly clicking everywhere with this game. I mean don't get me wrong I played literally one round with two friends of mine last night and won the match but I stuck pretty much to the jungle and only attacked enemies I know who I could kill easily. If any one can help me I will be glad to hear them out but I am confused and frustrated right now on what all I can do and what I should do. Penny for your thoughts?

12 Comments

LostFr0st1 votes

Are you on a 4k monitor? (is the cursor just super tiny?)

Do you have any background apps running? (certain mice aren't playing nice with league)

Support usually gets back to people within two days so that's a rough eta for ya.

SinistersList1 votes

None 4k I have a Hp-15G series laptop I am using and I have noticed in the past league doesn't like it if you are running apps in the background so I run literally nothing when I play. And thanks I thought it was pretty much a send and they send you something back to at least let you know they got your message. But I just thought it was very weird I have no cursor after I did all that. And all I was trying to do was use the older client to save me from some of the lag the newer client has been having. :/

LostFr0st1 votes

Hmm. Ok. When you did the complete reinstall did you use the Hextech repair tool to do it? https://support.riotgames.com/hc/en-us/articles/224826367-Automated-Troubleshooting-Hextech-Repair-Tool It auto fixes some things that normally interfere with League and completely wipes out the old install. I don't know if that will help with your particular issue though.

Your Laptop sounds similar to my HP Envy. Is it touchscreen too by any chance? Maybe that's affecting the cursor. Just keep that in mind in case support needs it. Other than that, Player Support will be able to help you better than I can.

Yeah you should have received a "we got your message you are in queue e-mail." If you scroll up this page and hover over your name a drop-down menu should appear. Click settings. Make sure the e-mail there is the same one that you are checking for their response.

SinistersList1 votes

Well my Hp is not a touch screen and I am happy I didn't get that version. But I am trying the Hextech right now so I am hoping that might fix it. but I didn't see anything about it when I reinstalled the game honestly. But thanks Lost, and my email is the same.

LostFr0st1 votes

Yeah the repair tool is kinda new so they don't want to auto get people to install it if they don't have problems. It should be easier to find than it is though.

Oh, one more thing I forgot that you can check. If you scroll up and click on support you can log in and click "my tickets" at the top to see that they got it. Good luck^^

SinistersList1 votes

I just tried and no luck :( still no cursor.

LostFr0st1 votes

RIP. Ok... I know player support techs can solve it. It's unfortunate but you'll have to sit tight and wait then. QQ

SinistersList1 votes

I'm currently crying inside.

Izod Dragon1 votes

When I was playing on windows (I'm now on a Mac) I had an issue similar to yours. How I worked around it was every time my video drivers (Nvidia if I recall correctly) updated, the mouse pointer would be invisible until I went into a custom created game (don't try this in a live game) and hit escape, went to video settings and putzed with windowed/full screen until pointer was visible.

SinistersList1 votes

I have AMD video card, and I have yet to try that but it looks like I will. Do you think it will work in the Tutorial section?

Izod Dragon1 votes

The only real reason I said to use a custom game is because it takes a bit with patience and you really don't want to piss off your team mates while you try to blindly fiddle. So, yes, tutorial mode will do too because you're the only human there.

SinistersList1 votes

I tried and it worked I have to use boarder less too see my cursor. seems a bit laggy though :(

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