Crash for Mac on Patch 6.2

RibosomeK·Feb 3, 2016·7 votes·3,123 views

I cannot join a game nor spectate game. Monitor become black at the page which is suppose to be champion loading page. When pressing option-command-esc to exit the state, the lolclient says game has crash and have a reconnect button. Clicking the button would go back to the black page state.

Another information which I don't know if it is relevent. After login, a dialog pop up saying "There was an error processing a mesage fom the server; this may caused by a number of issues so it is recommended you restart your client ....." This happens 100%. restart lol client, reboot, remove lol and reinstall lol doesn't help. still the same message and the same crashing behavior.

Macbook pro 15" OS: OS X El caption 10.11.3 CPU: 2.2 GHz Intel Core I7 GPU: Intel Iris Pro 1536 WIfi: AirPort Extreme (0x14E4, 0x152) Wifi firmware: Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

16 Comments

RiotmoonstonesFeb 3, 20163 votes

Hey RibosomeK -

Thanks for all the info! We're currently in the process of tracking down what's going on here.

DeclinedFeb 3, 20161 votes

We have a lot of cases with that exact symptom on EU. Only 1 with mac, so not enough to troubleshoot, but plenty windows users who're reporting that disabling LoLRecorder solves their problems. Source.

RibosomeKFeb 3, 20161 votes

I have never install nor run LoLRecorder. However I had use links to watch replays with LoLRecorder.

DeclinedFeb 3, 20161 votes

Mac is the odd one out, same symptoms as those running windows and having lolrecorder, that's why it would be nice if we could get a lot of summoners who're using mac to group up and troubleshoot it. :/

CalzaRossaFeb 4, 20161 votes

i have the same problem on mac and i find a lots of this problem in internet...

PanamaFeb 5, 20161 votes

pls! fix this! the shift + enter or space + shift + enter doesn't work for me... but i have the same issue. I get through champ select, but then as the game is loading the screen stays black 100% (does matter what game mode) and I have to press command + option + esc to get out. Every time I open LoL "There was an error processing a mesage fom the server; this may caused by a number of issues so it is recommended you restart your client ....."the client reports that the game has crashed... wow I know. I just want to play some lol, but no it keeps crashing. This cost me a ranked game and riot even took away LP. i was at 96 and went down to 86. It wasn't my fault their game crashed. anyway, I hope someone fixes this soon. I have been tilt gg wp. plz fix ty

MacBook Pro (Retina, 15-inch, Late 2013) Processor 2.3 GHz Intel Core i7 Memory 16 GB 1600 MHz DDR3 Graphics Intel Iris Pro 1536MB + NVIDIA GeForce GT 750M 2048 MB Software: El Capitan 10.11.3

KillerjaysFeb 3, 20161 votes

{quoted}

I cannot join a game nor spectate game. Monitor become black at the page which is suppose to be champion loading page. When pressing option-command-esc to exit the state, the lolclient says game has crash and have a reconnect button. Clicking the button would go back to the black page state.

Another information which I don't know if it is relevent. After login, a dialog pop up saying "There was an error processing a mesage fom the server; this may caused by a number of issues so it is recommended you restart your client ....." This happens 100%. restart lol client, reboot, remove lol and reinstall lol doesn't help. still the same message and the same crashing behavior.

Macbook pro 15" OS: OS X El caption 10.11.3 CPU: 2.2 GHz Intel Core I7 GPU: Intel Iris Pro 1536 WIfi: AirPort Extreme (0x14E4, 0x152) Wifi firmware: Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Try using Space + Shift + Enter, That seems to be a temporary fix that gets you back into the loading screen after champ select

RibosomeKFeb 3, 20161 votes

Tried Space + Shift + Enter but it doesn't seems to do anything. Thanks for the info.

CalzaRossaFeb 4, 20161 votes

thank you u solved my problem on custom i'll try it on normal

Lord of ShredFeb 3, 20161 votes

Getting the exact same thing on my mac. Even went as far as to reinstall Lol. Didn't even happen right after the batch update. I played 2 or 3 games, then suddenly this happens. Hoping I can find a fix soon.

DanhlkuFeb 3, 20161 votes

Rito pls fix that!!!

AswadFeb 3, 20161 votes

Same thing here ! if i press some key combinations i get back to the loading screen and then it says it cant connect to the server... on 1.2.16 everything worked fine...

7CM OfTrueDamageFeb 3, 20161 votes

same here

Hida SozenFeb 3, 20161 votes

Same Problem. I went through all the game crash steps, connection troubleshooting guides and all that. Reinstalled, repaired the client a few times. Also played a few games and then the trouble started. I think I read there was a NA problem that occurred at the same time as this started for me, but I also see that we have some EUW people having a similar problem.