Since 6.6 I heard from almost every player using a mac, that he has the same issues with the in game sound and FPS drops in team fights as me, how can Riot still does not react to the problem. The game is unplayable at the moment with a Mac and turning off the sound in game is not a solution, since playing with no sound is not even half the fun. Please Riot, do something
Riotmoonstones22 votesThe team is still actively working to resolve this issue. Unfortunately, we don't have an ETA for a fix.
UPDATE: There is a potential fix, it's in the process of being tested/verified. Again, no promised ETA. Again, just the messenger here, so I don't have much additional info to share.
SECOND UPDATE POSTED APRIL 16th: Update on MAC performance.
BetaDude403 votesDo you guys have any idea what could be causing the issues, or if there is some sort of work-around? I have a friend with a Mac who flat-out cannot play the game because of the FPS drops.
Bodkins Odds6 votesThe work around is to disable all sound. This usually fixes it for the whole game, even if you turn sound back on, but sometimes it breaks again. Switching to classic music also helps slightly.
Troll Armada1 votesAre you being serious right now. disabling in game sound effects? you've tested this out?
Bodkins Odds2 votesYes, click the Disable All Sound button in the client. It helps, but you won't be able to hear anything. Not even pings.
Tg8RCCWpor5 votesThanks, KateyKhaos for a reply & the update.
Could you beg to keep an official update every four hours here, or in a more dedicated manner. Very very frustrating issue!
blessthekellen4 votesSo it will be fixed as soon as the replay system is out.
Troll Armada2 votes[serious] Hi. This isn't just a MAC issue. I don't know why this OP assumes that it is.
The same exact things are happening on my PC. They all started after the 6.6 patch.
Tonight I heard the sound distortion in Champ Select of all places.
I'm sure that your troubleshooting team already knows this, but if not, I just wanted to add my two cents.
Also, I ran my network logs through thisweb site which analyzes your log files ( http://logsoflag.com/ ) ...and it's as I suspected, I'm not showing any big lag spikes or lost packets in these games, so leads me to think it's somehow client related.
Tg8RCCWpor2 votesUpdate? Could you please express the gravity of our predictament here? Could you please ask another Riot staffer to show up in this thread, and clue us in on our time down. We do have demands. We are fans of the game. Human beings. Respect our wishes, please! Update.
YlmvjOBMpz4 votesplease, I urge anyone active to down vote any and all Riot KateyKaos posts. There simply aren't enough answers and updates being provided. This employee needs to be shamed and we all need to participate. Submit support tickets urging Riot to take a look at his track record and also that you would like to provide feedback. If he can't update us, himself, then I expect the transfer of responsibilities to be handed off to someone capable. We demand answers. NOW!!!
Riotmoonstones6 votesHi!
I would strongly urge you to do the opposite, and here's why.
As I've noted in several posts, I'm simply the messenger here, and I do not work on the team who is tackling the MAC issue. I'm simply relaying the information that I know.
Please feel free to take a look at my skins track record, as I'm on the skins team, and I can assure you, I can provide much more information in terms of my personal area of expertise. :)
That said, Riot Eambo posted more information surrounding the MAC issue on the 16th.
Oksanaandjoy1 votesAs the messenger, please pass on my cheers to the gals and guys working on this issue. Good luck with finding a solution to the problem.
Thanks!
Riotmoonstones1 votesCan do!
MVP NL2 votesWould greatly appreciate an update on how the testing is progressing, playing league without sound is not the same...
PeterReetveter1 votesHi,
Im having very low fps since patch 6.9, is this a common thing in the patch or is it just me? I went from 110-140 fps in 6.8 to Max 30 fps in 6.9.
I really dont know what is causing this issue, are you able to help me? Because playing with low fps is horrible...
Note: Im on windows not on mac
RiotRiotDecrepit1 votesHey!
Sorry to hear you've started having problems with the 6.9 release. Since you mentioned you're on a Windows device, could I ask you if you're experiencing any audio-related corruption or stuttering like other players were reporting in this thread? Or are you only seeing degraded FPS? Additionally, could I ask what's normally happening in-game when you're having problems (i.e. does it only occur with certain champions or abilities? Is it happening all the time, even when walking to lane?)
Some stuff that could help would be if you could provide your system's Dxdiag so that I can get a better idea of what kind of system you're playing on, in case the problems you mentioned are more specific to your configuration. Also, just in case you haven't seen it already, we have a support page with some common fixes for performance-related problems here; it might be worthwhile to run through those to try and immediately improve things so you can get back to a more playable framerate. (Also, if you don't have a ticket open already with our Player Support team, opening one is a great way to get additional help.)
Once again, sorry that your FPS is getting in the way of your games!
Jesus is Savior1 votesHey!
Sorry to hear you've started having problems with the 6.9 release. Since you mentioned you're on a Windows device, could I ask you if you're experiencing any audio-related corruption or stuttering like other players were reporting in this thread? Or are you only seeing degraded FPS? Additionally, could I ask what's normally happening in-game when you're having problems (i.e. does it only occur with certain champions or abilities? Is it happening all the time, even when walking to lane?)
Some stuff that could help would be if you could provide your system's Dxdiag so that I can get a better idea of what kind of system you're playing on, in case the problems you mentioned are more specific to your configuration. Also, just in case you haven't seen it already, we have a support page with some common fixes for performance-related problems here; it might be worthwhile to run through those to try and immediately improve things so you can get back to a more playable framerate. (Also, if you don't have a ticket open already with our Player Support team, opening one is a great way to get additional help.)
Once again, sorry that your FPS is getting in the way of your games!
I'm not the guy ur talking to, but I have a gaming PC (not mac) and I had FPS drops in one of my first games this patch.
There was a Mordekaiser in the game.
I mention this because Mordekaiser was voiced as one of the main offenders of the mac bug. ie: it may have partially moved to Windows.
AZOTHx8 votesWas hoping for a fix in 6.7 as well. Playing without sound is rather difficult at times. Any chance we might see a hotfix soon?
blessthekellen8 votesDont worry "they are working on a fix ASAP"
/S
Tg8RCCWpor6 votesPlease keep asking/ demanding a first official response by Riot n response to the game breaking issue at hand
Tg8RCCWpor5 votesUpdates????
We haven't been able to play for weeks.
Tg8RCCWpor5 votesHello?
YlmvjOBMpz5 votesAsking all users to please report Riot for afk, for five weeks+++
XxGbC0gPRz5 votesFive weeks and counting.
bennet0r4 votesRoit Please come with fix soon or let us at least know you are trying to fix this problem.
YlmvjOBMpz4 votesSix days ago. Lol. One weeks since any word spoken of it. Riot is trolling us/ afk Please report
lost soul fish4 votesSERIOUSLY can you actually do something on it, this problem has been happened for 2 patches!
Tg8RCCWpor4 votesRiot does not care
SupaHotFire434 votesI'm not gonna shoot the messenger, I know this isn't KateyKhaos' fault, but seriously Riot has to keep us updated, this issue has been going on for upwards of a month, with the only solution being to turn off all sound. Sound is an essential part of this game and turning it off shouldn't be considered a fix.
FACE THE WlND3 votesI'm pretty sure Riot is working on it. In the meantime I'll give you this step by step tutorial. Step 1. Turn of your iMac Step 2. THROW THAT PIECE OF GARBAGE OF A CLIFF Step 3. Burn everything that came with it, get rid of all evidence Step 4. Build a PC Step 5. Download league Step 6. Enjoy!
blessthekellen13 votesYou are an idiot. Not everyone solely uses their computer for just league.
You sound like a 14 year old PC fanboy for no reason other than you parents bought you one that youve used ever since.
A Miss Fortune3 votesSlowly eliminating the plague known as a "Mac user". Well done Riot.
blessthekellen2 votesPlease sir, tell us why with your seemlessly over educated brain that "Mac users" are worse than "PC users".
A Miss Fortune3 votesThey will know only pain for their sin of purchasing an overly priced computer that runs less efficiently and takes an hour to change the wallpaper.
blessthekellen6 votesIf it takes you over an hour to change a background picture on a computer, your IQ is probably lower than the RAM in your PC.
Off Shade2 votesThis made me laugh so hard
XxGbC0gPRz3 votesTalk about it
XxGbC0gPRz3 votesKateyKhaos fails
YlmvjOBMpz3 votesNo solution yet
Prezident Trump3 votesStill not working. I assume riot knows its still not working and that fps lag and sound issues are killing the game for mac users. Any new info?
YlmvjOBMpz3 votesNo solution
Sol Patch3 votesPlease try to resolve this issue before patch 6.9 I have not been able to play with sound since 6.6 with no clear answer of when this will fixed. Windows people aren't the only lol players please put forth a little bit more effort it's been 2 patches since the sound bug and nothing has been done!!!!
OGKUSH10073 votesReal talk this needs to be fixed asap. I have been playing like this for the past month and it is just frustrating. you have players straying away from playing the game because of this issue specific for macs
TxAlly2 votesI'm anxious to see this issue resolved... My game was running fine on my MacBook Pro until the 6.6 patch. I have lowered all my graphics settings and have seen less issues, but it's still not close to being back to normal. I also turned off the in game music. I feel that turning all sound off puts me at risk for missing vital team communication.
Ddongchobo4 votesI'm anxious to see this issue resolved... My game was running fine on my MacBook Pro until the 6.6 patch. I have lowered all my graphics settings and have seen less issues, but it's still not close to being back to normal. I also turned off the in game music. I feel that turning all sound off puts me at risk for missing vital team communication.
I have been playing without sound for 2 weeks now because of this bug and YES im surprised how much difference it makes by not having sound on. not only its very difficult to have solid communication as you mentioned(literally miss most of ping communication from teammates), in mechanics stand point, its just not as same as before with reaction plays and anticipated plays without sound.
Riot said they are working with no ETA(hope they are working as hard as they say) but the time span(2 weeks and counting) of fixing a frequent bug that is directly related to player experience seems very disappointing for many league lovers.
Blackool2 votesHi all ,
i have also all these FPS drops due to sound bugs but i have also graphic bugs which never been fixed ex : Malazhar's Skills , Brand's Skills, Guardian angel, 5th drake buff Have you those bugs too ? Thanks for the attention Riot :)
Shota2 votesYou mean how they appear as blank white, correct? I'm having those too. Hoping for a fix.
PROJECT 0012 votesHey, I don't want to join the bandwagon and toss crap towards Riot for not having a solution to this issue, however I do feel that it is your guys job as a corporation to keep Mac users in the loop to the status of the problem, not daily but at least once a week. Six weeks is an absurd amount of time for a fix and you guys should at least try and make an effort to try and understand where we are coming from. I have personally supported riot over the years buy buying in game skins and supporting the game, but at this time I am feeling abandoned. Thanks for taking the time to read my response.
