Patch 5.14 Constan Crashing Mac

JaangHo·7/22/2015, 12:28:54 PM·194 votes·59,016 views

The first thing that becomes clear as I start that game is the red shop window. The background of the entire shop is a translucent red. Text and item frames are visible, but the red is making everything hard to see. As the game progresses, there are constant crashes that make me have to restart my entire computer because league would freeze entirely. I can't force quit, I can't move my mouse, nothing. My ping and internet connection is completely fine. Nothing out of the ordinary besides the new patch. Before 5.14, everything was fine, but now, I can't even play properly.

722 Comments

RiotRiotDecrepit7/22/2015, 5:33:25 PM56 votes

Hey gang,

I'm sorry to hear you're having these problems with the game - we're actively looking at this issue on our end. To help us out, for those of you who are running into these issues specifically, can you post some basic information into this thread? We're specfically looking for:

OSX Version
CPU
GPU
Are you experiencing shop texture issues, crashes, or both?

Also, if you've experienced this specifically in a ranked game with the legacy HUD, that'd be great to know as well. Again, sorry for the inconvenience!

Ikim117/22/2015, 1:23:57 PM41 votes

same here WE AS MAC USERS CANT PLAY LEAGUE, its becoming so annoying for us and for the community, you get disconnects every 5 min and worsen everyone's experience of the game, imma stop playing until they fix it

Draven Always7/22/2015, 9:45:58 PM26 votes

Funny thing is that iLoL ran smoother than any official Riot Mac client.

RiotChager7/22/2015, 8:53:24 PM23 votes

{quoted}

The first thing that becomes clear as I start that game is the red shop window. The background of the entire shop is a translucent red. Text and item frames are visible, but the red is making everything hard to see. As the game progresses, there are constant crashes that make me have to restart my entire computer because league would freeze entirely. I can't force quit, I can't move my mouse, nothing. My ping and internet connection is completely fine. Nothing out of the ordinary besides the new patch. Before 5.14, everything was fine, but now, I can't even play properly.

We're digging both into the red shop texture and a report of bugsplats and crashes with MAC. As we learn more we'll update y'all.

keukenmeid7/22/2015, 1:14:30 PM22 votes

yea, im playing on my imac, before 5.14 everything was fine too. after patch red shop screen and crashing after ±5 minutes all game long. got newest operating system and my firewall doesn't block league. so it's the patch i think

MADD H1j4ck3r7/22/2015, 2:17:30 PM15 votes

Same here, Red exactly as u said.Crashes and stuffz. Im going in vacation and i hoped to enjoy BilgeWater but this came up. item 2050 item 3070

De Hosselman7/22/2015, 1:19:27 PM11 votes

Exactly the same problem, messed up shopping screen and client crashes after about 5 minutes of playing. Keep reconnecting and a few minutes later it crashes again. Playing on MacBook running 10.9.5.

EDIT: Ranked seems to work fine, so it seems to be a problem with the new HUD.

Pandusaur7/22/2015, 4:06:52 PM11 votes

It really makes me sad how this problem has been going on for hours and still not a word from riot :/ I was really excited for this update and just wanted to play but the crashing makes it impossible to play at all. If riot can just fix this now everyone would be happy but i feel like it would take a couple more hours until the fix will take place. Something in return for this inconvenience would be nice. item 3070

NightNinja137/22/2015, 4:35:07 PM9 votes

Ugh, 6 crashes today in 2 games I give up until this gets patched...

RiotRiotDecrepit7/24/2015, 3:45:17 PM8 votes

Hey y'all,

First I want to thank everyone for providing this information, in situations like this the more we can learn about the configurations that are having problems the better insight we gain into the issue. We believe that the issue should now be fixed on all regions, but if you're still experiencing either the red textures in the shop or instability with your game client please let us know and we'll continue to work on getting the problem resolved.

give me candies7/23/2015, 11:58:03 AM7 votes

I don't understand how it is possible not to catch a bug like this before release...

tuki337/22/2015, 12:53:19 PM6 votes

exact same problem for me too ...post 5.14....red screen and then poof..... happened 4 times in one game...at least not penalised!!!!

keukenmeid7/22/2015, 1:22:05 PM6 votes

im repairing the client now, maybe that will work

The GG Janitor7/22/2015, 3:39:11 PM6 votes

Now I'm scared to que up for rank after seeing this

KruxLive7/22/2015, 4:42:41 PM6 votes

Got the same Problem, very frustrating

FIX IT ASAP

Want this sweet TF Icon :/

TwstedMind7/22/2015, 10:56:36 PM6 votes

MacBook (13-inch, Mid 2010)
OS X Yosemite 10.10.2
2,4 GHz Intel Core 2 Duo
4 GB 1067 MHz DDR3
NVIDIA GeForce 320M 256 MB

Texture Issues in Shop + Crashes (a lot)

I usually play with Chrome open in the background listening to music. Shut it off, crashes went down from "every few minutes" to once a game. Seeing as most people here seem to have a low-end mac as well and the Issue worsened for me depending on the load, I would guess it's somehow related to / or at least propelled by low processing power i.e. processing hang ups. The crash would sometimes also cause my browser in the background to stutter (audible through the music).

Hope you fix this Riot, really needed to relax after a long day at work (it's very hot in Germany right now). Fellow Windows players are usually not very sympathetic to mac related issues when you keep dis-/ reconnecting, "I don't understand, why don't you just use a PC?"

Cheers.

Pawty Mawc7/23/2015, 5:52:10 AM6 votes

Stick together boys, we will make it through. We will come out stronger because of this HUGE INCONVENIENCE! Mac bros fo life. #thanksriot #thanksobama

ImSlave7/23/2015, 1:48:37 AM5 votes

Riot, I've been having the exact same issue (also a mac player). I really think that you don't really care about macs and just focusing on PCs. League of Legends is for me the best game and id really want some support from you guys to fix this. We (mac players) really want a minimum of attention. Please fix this as soon as possible. This is not a raging message just pure feelings. Thanks for making a such good game.

UdyrXinTheHouse7/22/2015, 2:06:45 PM5 votes

MAC user here with the same problem.

Superslydel7/22/2015, 5:17:33 PM5 votes

I am having exactly the same problem, and it's really frustrating, has anyone seen if anything has been done/ being done about it?

Master of Oxen7/23/2015, 12:42:10 AM5 votes

This summoner perfectly described the picture with The Bilgewater patch. Things are not good. Also, when you're in mid-game, and it freezes, by the time you get back into the game, the leaver buster system wants to shut you down. its a bad look for punishing users when the game is freezing and crashing and forces us to reboot and relogin. (How long to ride out the freeze until we reboot?) Also I find it hard to believe no mac users do playtesting. :( #hireme

i also hate the red in the store. when I ask in game it feels like no one else sees a problem.

InfinityBladeZz7/22/2015, 5:06:12 PM5 votes

Same here ;( pls rito i want the tf badge so badly don't make me miss it ;p

Winter Standards7/22/2015, 4:09:23 PM4 votes

I HAVE THE SAME PROBLEM with the Red tint on the shop and the constant DC and crashing :( only happens in BilgeWater Bridge though...

ˉDernˉ7/22/2015, 8:02:44 PM2 votes

I don't know if this could be of any use, but maybe it could be a problem with Yosemite users. I think this is the case because I'm using Mavericks and I'm doing just fine, but all my friends who have Yosemite experience these problems.