Patch 5.14 Constan Crashing Mac

JaangHo·Jul 22, 2015·194 votes·59,016 views

The first thing that becomes clear as I start that game is the red shop window. The background of the entire shop is a translucent red. Text and item frames are visible, but the red is making everything hard to see. As the game progresses, there are constant crashes that make me have to restart my entire computer because league would freeze entirely. I can't force quit, I can't move my mouse, nothing. My ping and internet connection is completely fine. Nothing out of the ordinary besides the new patch. Before 5.14, everything was fine, but now, I can't even play properly.

722 Comments

RiotRiotDecrepitJul 22, 201556 votes

Hey gang,

I'm sorry to hear you're having these problems with the game - we're actively looking at this issue on our end. To help us out, for those of you who are running into these issues specifically, can you post some basic information into this thread? We're specfically looking for:

OSX Version
CPU
GPU
Are you experiencing shop texture issues, crashes, or both?

Also, if you've experienced this specifically in a ranked game with the legacy HUD, that'd be great to know as well. Again, sorry for the inconvenience!

VaenilskilJul 22, 201548 votes

[deleted]

Hunto WilsyJul 23, 201510 votes

THIS IS EXACTLY WHAT IS HAPPENING TO ME I THOUGHT I WAS THE ONLY ONE

AmesukeJul 23, 201510 votes

This is also happening

Edit: also sometimes the minions disappear and all i can see is the ranged minions "autoattacks"

AmesukeJul 23, 20158 votes

AmesukeJul 23, 20156 votes

AmesukeJul 23, 20154 votes

Logan067Jul 22, 20157 votes

Software: 10.11 Public Beta 1 (I understand this is beta software, which is why I didn't post to complain earlier. But just in case this is relevant...)

Processor: 2.4 GHz Intel Core 2 Duo

Memory: 4 GB 1067 MHz DDR3

Graphics: NVIDIA GeForce 9600M GT 256 MB

Late 2008 15-inch Macbook Pro

Experiencing red screen in shop as posted below and frequent crashes in ARAM. Haven't tried 5v5 or any other mode yet.

MeagerPompnanoJul 22, 20159 votes

OSX 10.9.5

2.66 GHz Intel Core i7

Intel HD Graphics 288 MB

4 GB 1067 MHz DDR3

The background in the shop menu is red, tower shots occasionally glitch out, and there are a lot of other textures which still have their basic silhouette, but are only colored red with "alert" symbols.

HuraKhanJul 22, 20157 votes

OSX:10.10.4 Proccessor:2,3GHz Intel Core 2 Duo Graphics:NVIDIA GeForce 9400M 256 MB Memory:4 GB 1067 MHz DDR3 Late 2009 Pls fix it :D, thanks im so happy to knew that u are working for it

TygerMaulJul 22, 20158 votes

OSX Version: 10.9.4 CPU: 2.3 GHz Intel Core i7 GPU: NVIDIA GeForce GT 650M 1024 MB

Texture issues. Red squares. No problems before patch.

rF GalaxiiJul 22, 201529 votes

Eta to fix?

Ikim11Jul 22, 201541 votes

same here WE AS MAC USERS CANT PLAY LEAGUE, its becoming so annoying for us and for the community, you get disconnects every 5 min and worsen everyone's experience of the game, imma stop playing until they fix it

Captain HowdyJul 22, 20159 votes

im in the same boat, this shit sucks, i feel bad the 3 games i tried to play and we lost because of the disconnects =(

Draven AlwaysJul 22, 201526 votes

Funny thing is that iLoL ran smoother than any official Riot Mac client.

HubristicJul 22, 20158 votes

[{quoted}](name=Draven Always,realm=NA,application-id=LqLKtMpN,discussion-id=ar3AhWfH,comment-id=005a,timestamp=2015-07-22T21:45:58.855+0000)

Funny thing is that iLoL ran smoother than any official Riot Mac client.

upvoted as hard as I could

RiotChagerJul 22, 201523 votes

{quoted}

The first thing that becomes clear as I start that game is the red shop window. The background of the entire shop is a translucent red. Text and item frames are visible, but the red is making everything hard to see. As the game progresses, there are constant crashes that make me have to restart my entire computer because league would freeze entirely. I can't force quit, I can't move my mouse, nothing. My ping and internet connection is completely fine. Nothing out of the ordinary besides the new patch. Before 5.14, everything was fine, but now, I can't even play properly.

We're digging both into the red shop texture and a report of bugsplats and crashes with MAC. As we learn more we'll update y'all.

LNC JuananJul 23, 20154 votes

Why u dont defuse the new hud until the new hud no problems?

AranatarJul 23, 201524 votes

Can you guys put up an alert. I logged on this morning and didn't see one so I assumed it was fixed. It was not. Game froze and I had to do a hard reboot. I would not have even tried if there had been a warning. I am starting to feel like Riot doesn't give a shit about MAC users and perhaps its time to move on to a new game.

keukenmeidJul 22, 201522 votes

yea, im playing on my imac, before 5.14 everything was fine too. after patch red shop screen and crashing after ±5 minutes all game long. got newest operating system and my firewall doesn't block league. so it's the patch i think

MADD H1j4ck3rJul 22, 201515 votes

Same here, Red exactly as u said.Crashes and stuffz. Im going in vacation and i hoped to enjoy BilgeWater but this came up. item 2050 item 3070

MADD H1j4ck3rJul 22, 20155 votes

We have to show support and like, so riot people se this.

Thanks!

De HosselmanJul 22, 201511 votes

Exactly the same problem, messed up shopping screen and client crashes after about 5 minutes of playing. Keep reconnecting and a few minutes later it crashes again. Playing on MacBook running 10.9.5.

EDIT: Ranked seems to work fine, so it seems to be a problem with the new HUD.

PandusaurJul 22, 201511 votes

It really makes me sad how this problem has been going on for hours and still not a word from riot :/ I was really excited for this update and just wanted to play but the crashing makes it impossible to play at all. If riot can just fix this now everyone would be happy but i feel like it would take a couple more hours until the fix will take place. Something in return for this inconvenience would be nice. item 3070

NightNinja13Jul 22, 20159 votes

Ugh, 6 crashes today in 2 games I give up until this gets patched...

RiotRiotDecrepitJul 24, 20158 votes

Hey y'all,

First I want to thank everyone for providing this information, in situations like this the more we can learn about the configurations that are having problems the better insight we gain into the issue. We believe that the issue should now be fixed on all regions, but if you're still experiencing either the red textures in the shop or instability with your game client please let us know and we'll continue to work on getting the problem resolved.

give me candiesJul 23, 20157 votes

I don't understand how it is possible not to catch a bug like this before release...

tuki33Jul 22, 20156 votes

exact same problem for me too ...post 5.14....red screen and then poof..... happened 4 times in one game...at least not penalised!!!!

keukenmeidJul 22, 20156 votes

im repairing the client now, maybe that will work

Ikim11Jul 22, 201510 votes

it doesnt, tried it already

HuraKhanJul 22, 20155 votes

i've repared yet and isn't working

The GG JanitorJul 22, 20156 votes

Now I'm scared to que up for rank after seeing this

CasualNoMouseJul 22, 20156 votes

Yeah, I wouldn't touch ranked with a ten foot pole right now. One ARAM match going to shit was enough for me to back the hell off until I know it's fixed.

KruxLiveJul 22, 20156 votes

Got the same Problem, very frustrating

FIX IT ASAP

Want this sweet TF Icon :/

TwstedMindJul 22, 20156 votes

MacBook (13-inch, Mid 2010)
OS X Yosemite 10.10.2
2,4 GHz Intel Core 2 Duo
4 GB 1067 MHz DDR3
NVIDIA GeForce 320M 256 MB

Texture Issues in Shop + Crashes (a lot)

I usually play with Chrome open in the background listening to music. Shut it off, crashes went down from "every few minutes" to once a game. Seeing as most people here seem to have a low-end mac as well and the Issue worsened for me depending on the load, I would guess it's somehow related to / or at least propelled by low processing power i.e. processing hang ups. The crash would sometimes also cause my browser in the background to stutter (audible through the music).

Hope you fix this Riot, really needed to relax after a long day at work (it's very hot in Germany right now). Fellow Windows players are usually not very sympathetic to mac related issues when you keep dis-/ reconnecting, "I don't understand, why don't you just use a PC?"

Cheers.

Pawty MawcJul 23, 20156 votes

Stick together boys, we will make it through. We will come out stronger because of this HUGE INCONVENIENCE! Mac bros fo life. #thanksriot #thanksobama

UdyrXinTheHouseJul 22, 20155 votes

MAC user here with the same problem.

InfinityBladeZzJul 22, 20155 votes

Same here ;( pls rito i want the tf badge so badly don't make me miss it ;p

SuperslydelJul 22, 20155 votes

I am having exactly the same problem, and it's really frustrating, has anyone seen if anything has been done/ being done about it?

Master of OxenJul 23, 20155 votes

This summoner perfectly described the picture with The Bilgewater patch. Things are not good. Also, when you're in mid-game, and it freezes, by the time you get back into the game, the leaver buster system wants to shut you down. its a bad look for punishing users when the game is freezing and crashing and forces us to reboot and relogin. (How long to ride out the freeze until we reboot?) Also I find it hard to believe no mac users do playtesting. :( #hireme

i also hate the red in the store. when I ask in game it feels like no one else sees a problem.

ImSlaveJul 23, 20155 votes

Riot, I've been having the exact same issue (also a mac player). I really think that you don't really care about macs and just focusing on PCs. League of Legends is for me the best game and id really want some support from you guys to fix this. We (mac players) really want a minimum of attention. Please fix this as soon as possible. This is not a raging message just pure feelings. Thanks for making a such good game.

Winter StandardsJul 22, 20154 votes

I HAVE THE SAME PROBLEM with the Red tint on the shop and the constant DC and crashing :( only happens in BilgeWater Bridge though...

FlynoceroussJul 22, 20153 votes

Summoner's Rift is working for you? I'm having the same problems as I am in BilgeWater Bridge.

ˉDernˉJul 22, 20152 votes

I don't know if this could be of any use, but maybe it could be a problem with Yosemite users. I think this is the case because I'm using Mavericks and I'm doing just fine, but all my friends who have Yosemite experience these problems.

JaangHoJul 22, 201512 votes

Im using Mavericks but I still crash. So I don't think its JUST Yosemite....