League support contradictory between themselves

after reporting a problème inside league launcher i get reply from support said we will fix this after this i get instantly ban on my main aacount it said "account locked will remain unavailable until its creator contact us" so i did create a ticket i confess they did the best to help me, a lot of simple questions. This 'Riot Games Player Support' named 'Ilendmyaid' said that : **_am sorry for any distress this situation might have caused you but thank you for all the information provided and for your patience!

Sadly, it appears that there might be a harmful program on your computer that may be allowing unauthorized access to your information. :(

So I urge you to scan your computer with anti-virus and anti-malware software to remove the program. After you have scanned your PC, please change the password for your e-mail account (the one associated with your League account) as well as your League of Legends account. We recommend that you use a strong, unique password that you don't share with anyone.

Let me know once you have done these and I will lift the suspension for you. For more information on protecting your account,_** i was happy that finally i can play league again but no this genuis(another support member ''MajesticSpaghett'') came after 24 h with that : ******_Hey again,

Sadly the information you've provided only proved that you once had access to the account, and because of that we cannot recover this account to you because we couldn't verify you as the original creator of this account.

Howl at me if you need anything else._****** and yes sadly i dont have any more these receipts i dont have theme any more last time i buy rp was on 2017 and he Confirmed directly im not the owner WOW . i hope that rito do some reworks on support team because of that neglecting my career on this game end .