Client Critical Error: Windows Update

markichi·10/20/2019, 5:13:44 PM·2 votes·1,489 views

markichi league client issue - Pastebin.com

Included is my most recent LeagueClientLog. This error occurs after champ select is finished and loading begins. The client either closes out completely or leaves me on a black screen. If I am in a black screen, I windows key+tab and am met with the Critical Error message and the client closes. This is repeatable 100% of the time. I think I can attribute this to Windows updates that were installed on the date of the first occurrence. These updates are:

KB4517389
KB4515871

one more file to include (windows process tasklist): https://pastebin.com/SqLhXdzC

2 Comments

markichi10/21/2019, 1:59:38 AM1 votes

Solution came through from my support ticket. For anyone experiencing this, perhaps this will work for you.

After going through my logs, it was determined there were three points of contention:

Rivatuner
Smartbyte Software
Recent Windows updates

The suggestion was to delete the first two, and if that didn't work, delete the most recent update. Luckily deleting the first two pieces of software worked.

Kyosumari10/21/2019, 4:32:25 AM1 votes

I'm having very similar issues consistently on both Live servers (NA) and PBE servers. Upon attempting to load in game, just after champion select, the loading screen never appears anywhere but in my task bar. If I try to click on the task bar icon, I'm given a critical error - https://prnt.sc/pm1gtv

Which leads me to- https://prnt.sc/pm1gwb

I'll then generate the dump, etc and copy it to clipboard just in case (Though I do believe I just accidentally lost it by copying those screenshot links, whoops, I'm an idiot...)

The only thing that's helped it, at least temporarily, is restarting my entire system... which just isn't a feasible "fix" when my laptop takes ten years to reboot, and every second in a match counts PLUS it's only temporary, and the error can happen again at any time...

This just happened to me on NA about 15 minutes ago, and my team did a remake.... I wear to God, if I end up with leaver penalties because of this I'm going to be REAL upset. I take my account and reports/penalties very seriously - I almost never leave a game, even if I'm about to pee myself, I'm that worried about negative marks on my account.

I'll try the solution that "markichi" posted... fingers crossed.