Unable to load game past champ select after latest patch

miosake·9/13/2018, 2:46:44 PM·1 votes·835 views

After the patch, I can complete champ select, but the second game window where the game actually loads never appears, so I never see the loading screen. Instead, I get a popup saying "A critical error has occurred and the process must be terminated." This happened before with a season 8 patch, and I was provided a file to use until the next update. What's weird this time is that I was able to play a game of Odyssey before I got the error.

1 Comments

Laughing Fish9/13/2018, 5:46:51 PM1 votes

Hmm, to start, try running the Hextech Repair Tool to make sure it is installed correctly, and that your settings are all right. You can also force a repatch, which since this problem started with the recent patch would certainly be worth trying.


If that doesn't work, try updating your graphics drivers and see if that helps:

#HOW TO IDENTIFY YOUR GRAPHICS CARD

  • Press [Windows Key] + R (this will open up a "Run" window).
  • Type dxdiag and then hit Enter.
  • Select the Display tab.
  • Note the name and manufacturer of your card in the top left corner of the window.

Most common graphics card manufacturers have a solution that scans your computer and updates drivers automatically. They can be found here:

AMD NVIDIA Intel

And visit the Microsoft DirectX page here to make sure DirectX is up-to-date and installed correctly.


It may also be worth resetting your graphics software to default, in case there is some setting that is throwing league off:

  • Right-click on your desktop and select NVIDIA Control Panel.
  • Select Manage 3D Settings.
  • Click on Restore Defaults.

#CATALYST CONTROL CENTER

  • Right-click on your desktop and select Catalyst Control Center (also called VISION center).
  • Select Preferences.
  • Click on Restore Factory Defaults.

If none of the above solutions help, Riot Support has a handy Troubleshooting Guide that goes over this sort of problem and possible solutions.