Game charged me 1545 IP, I didn't receive my Runes. Had to rebuy for another 1545 IP

Autistic·5/23/2015, 12:46:10 PM·1 votes·648 views

I brought 3 Greater Quintessence of Gold for 1545 IP, they were not in my rune book. So I went back into the store and I could repurchase them. I did this time it worked. But I lost rougly 3000 IP because I had to purchase twice. When you already have the runes it stops you from purchasing more so I would like a refund of 1545 IP please.

Proof: http://gyazo.com/4acc8016a00cf5cbc6e875838181c984

2 Comments

Paraoka5/24/2015, 12:07:25 AM1 votes

I wouldnt say you lost 3000IP. 1500 of that went to buying the actual runes...

Matthias91195/24/2015, 1:38:18 AM1 votes
  1. Try logging out and back in to make sure it's not just a visual bug. The store sometimes shows incorrect balances after you buy things.

  2. For someone from Riot to look into it you'll need to submit a ticket here: https://support.riotgames.com/hc/requests/new