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4th Time asking for help and Riot still hasn't responded

MettaBreak··5 votes·639 views

My username is "Mettabreak" and I have received (4+) 5-match 20 min queue times because of leaving games I CANNOT get into- it just crashes after champion select. I have tried all of the things on the troubleshooting section with no success. I can only get a temporary fix if if completely uninstall it and reinstall it; however, it only works for about 2 games before I encounter the same problems.

I thought I have solved the problem by giving it permission to run as normal from my antivirus (McAfee) but it only worked for 8 games before I ran into the same ingame crash.

Look at my match history to see how many times this has happened.

This problem all started when the new client was made mandatory.

Please help me fix this problem and please take away my low priority queue as this isn't intentional.

I have played this game since season 1 (season 2 on this account I believe) and I would expect someone to at least acknowledge that I have sent them these messages and act like they're trying to help me.

14 Comments

Who is Taliyah2 votes

Sorry I'm not good with that.

I have posted your issue on reddit tho. https://www.reddit.com/r/leagueoflegends/comments/6dxuow/riot_your_report_a_bug_section_on_the_official/

Hope somebody comes and helps.

orochiart1 votes

open your launcher and log in. In bottom right corner (under your friend list/chat) you will see a a bug icon. Click on it and try contacting support service that way. It is easier to contact them that way than through forums. You will get an e-mail response.

Old Man Faker1 votes

Try running the client as Administrator? I had all kinda of random issues with the new client until I did that

MettaBreak1 votes

Unfortunately I've tried both things with no success- the reason I'm posting on the forums is because they haven't responded.

LostFr0st1 votes

Make sure you double check that it's the right e-mail (go to the dropdown at the top right of this page with your name and check "settings.")

If you reply again without receiving a reply you're sending yourself to the back of the line. It normally takes 2 days for a response sometimes 3 if there are lots of people in line.

MettaBreak1 votes

Any other solutions? I'm really at a loss here and the only temporary fix I have is uninstalling/reinstalling which fixes it for about 2-3 games before having the same problems.

Any help is appreciated.

DrCyanide1 votes

How much free disk space does your computer have? I could see some odd issue with patching if you're running really low on diskspace.

Try disabling your antivirus all together while League is running, see if that fixes it.

Worst case scenario, re-install Windows.

KB24 Jek1 votes

This keeps happening to all the time as well.... That is why i play less now cause the client keeps crashing. In afk check and champ select, It keeps declining even I have accepted. Also, most of the time crashes in champ select.... It gets really frustating now.

Ambient Snow1 votes

Honestly it sounds like your antivirus

I had this issue awhile back with mine

I noticed if I turn off the antirust I was able to play and I had to basically wait for the antivirus or riot to update it so it stopped blocking it

my suggestion when you play the game disable / turn off macfee. when you're done playing / (when you go to look at porn) turn it back on.

Ambient Snow1 votes

Giving it permission does not fix it. you have to flat out turn off the antivirus

I had that same issue with zonealarm. I could give it permission add it to my safe list but it would still freeze up when joining matches and hard shut down riot games saying I t could not establish a connection

but noticed when I just turned it off.. magically it worked fine.

after a few months of this a update finaly fixed it and it worked fine and I can leave it on again but yea it sucks.

MettaBreak1 votes

I've deactivated and completely removed Mcafee Antivirus and I will let you guys know if it worked. Thanks for everyone that has actually taken the time to help me. Much appreciated.

P.S. I have more than enough disk space for hundreds of games, so I cannot assume that is the problem.

I have also made sure that messages are going to the correct email address.

MettaBreak1 votes

I'm still at square one guys. Any other suggestions? I'm tired of waiting 20 mins to find out nothing has changed unfortunately, and it seems like I'm one of very few people encountering this problem.

I suppose the only way is for a riot staff member to actually look into it? (Although I'm not sure they can do anything at this point even if one showed up).

P.S. I can always get into custom games just fine.

Friendly Ram1 votes

Have you tried riots hextech repair tool? Even if it doesn't work it'll get you more info to send to riot on the problem.

MettaBreak1 votes

So I installed the Hextech Repair tool and re-synced my clock which helped for one game and then it went back to crashing bullshit. Is it possible someone is DDosing? I know it's unlikely but I can't help but feel someone is actually doing this to me.

I've also tried all of the options available on the Hextech Repair tool but nothing has worked so far I'm afraid.

Any other potential fixes? I was almost certain that my problem was the clock not being synced but that doesn't seem to be the case....

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