I completed Act I of the Bilgewater event in-game but I cannot start Act II. I will select the icon and it won't track my progress, then if I restart my client it will tell me to choose an icon again. This has happened to me about three times over the course of about a day.
Ariel the Cruel1 votesI ran into this yesterday. About to start another game and re-choose the quest (my first one today). Here's hoping it counts it this time. (>_>)
EDIT: it's counting this time. re-logged to test, still showing.
RiotRiot Stephiroth1 votesHey summoners~
We are aware this is occurring but have not been able to figure out a direct cause behind it :(
Has your choice confirmed yet? Or is it still resetting?
If it's still re-setting, if you let us know which choice you would like to make we may be able to force the choice on the back-end and investigate the issue at the same time.
Please let me know if you're still experiencing this!
Ariel the Cruel1 votesIt it helps at all: when I tried for the first icon initially, I logged off leaving it unfinished. (24 july) I repeated this the second time I logged on. (25 July) The third time I logged on, I just went until I completed the quest. (31 July) After completing the first quest, I had the OP's problem of nothing registering. Logged in an hour ago - The second quest is now working. Re-logged to test - progress still shows. (Everything done yesterday is still lost though.)
Is it possible if there's any type of daily server refresh it's messing with the event? And is it possible the system is still trying to record event progress from the first quest after it's completed (until said refresh)?
RiotRiot Stephiroth1 votesI don't think it's possible that it's still trying to track the first quest (since it gave you the icon for it). Receiving the icon should indicate to the system that you are no longer doing that objective (we have tracking for both achieving and then redeeming the icon itself). I think the more likely reason is for some reason, it's not registering that you started the second quest. Either the message is failing to get to the server (and our logging isn't tracking it), or it's getting there but being rejected.
It should track in real time, with up to a few minutes delay. However, it's true there may be getting something dropped.
I'm glad it's working for you now ! And sorry you lost your progress :(
I will bring these reproduction steps to the team and see if we tested this case/if there's anything they suspect, given that info.
Thank you for the information!
Zargert1 votesI am currently running into exact same problem on my account as well.
I've completed Act 1 and now when I select the quest "Malcom Graves" on Act 2 it just keeps resetting.
It wont track my progress either on the quest even though I have played a few ARAMs to try to advance it, by now I probably would have had it close to done.
EDIT: I forgot to add that this has been happening to me for the past few days.
