i got "Critical Error has occurred and the process must be terminated" while playing

JD9·Nov 5, 2018·14 votes·13,862 views

2018-11-05.png

https://1drv.ms/u/s!AsqTBWfikOjIgXfu1LgvH04WbMoE https://1drv.ms/u/s!AsqTBWfikOjIgXiunmeGKNewsynS

18 Comments

RiotSon GolinNov 6, 20186 votes

Hey everyone,

We've received a few reports of Critical Errors and I'm working with my colleagues to investigate this further. When you get this error, please generate the dump file that the Critical Error message requests; afterwards please reach out to us through the Support Site and provide the dump files to us. Make sure to mention when and where it happens (eg. only the first game you play, only in ARAMs, just started with Patch 8.21, etc.)

You can create a Support Ticket here: https://support.riotgames.com/hc/en-us/requests/new

IncarcerationNov 6, 20182 votes

I've been getting a lot of Leaverbusters because of this. Is there any way of a temporary fix on this problem for once?

The freezing and the in-game client has been crashing just randomly no matter what queue (Ranked Solo, Twisted Treeline, ARAM, and Normal Blind).

RiotSon GolinNov 7, 20181 votes

{quoted}

I've been getting a lot of Leaverbusters because of this. Is there any way of a temporary fix on this problem for once?

The freezing and the in-game client has been crashing just randomly no matter what queue (Ranked Solo, Twisted Treeline, ARAM, and Normal Blind).

Historically, this has been linked to third-party software (some antiviruses, some malicious applications, and some miscellaneous applications) or due to AMD Bulldozer-based processors. Those issues were fixed a while back, however.

We haven't found a smoking Graves' shotgun with these recent reports so far which is why we're looking through the dump files to figure it out.

Toomin22Nov 8, 20182 votes

[{quoted}](name=Son Golin,realm=NA,application-id=LqLKtMpN,discussion-id=RRRUt8hW,comment-id=000400000000,timestamp=2018-11-07T01:35:16.437+0000)

Historically, this has been linked to third-party software (some antiviruses, some malicious applications, and some miscellaneous applications) or due to AMD Bulldozer-based processors. Those issues were fixed a while back, however.

We haven't found a smoking Graves' shotgun with these recent reports so far which is why we're looking through the dump files to figure it out.

I worked through one of these errors (3 crashes in a row immediately upon entering game) earlier tonight with a Live Chat tech and we managed to narrow down the culprit on my particular machine to Nahmic Audio (specifically the "Nahimic2Svc32" process), which came pre-installed on my computer. I managed to have a crash-free game after closing the Nahmic software and terminating all related processes.

I'm certainly not suggesting that everyone has the same exact issue, but there's a possibility that people who've purchased pre-built laptops aren't aware of the pre-installed software that's running in the background. Hopefully this might help some of the people experiencing this issue.

Good luck to all of you out there troubleshooting!

OleandervineNov 7, 20181 votes

[{quoted}](name=Son Golin,realm=NA,application-id=LqLKtMpN,discussion-id=RRRUt8hW,comment-id=0004,timestamp=2018-11-06T05:50:45.215+0000)

Hey everyone,

We've received a few reports of Critical Errors and I'm working with my colleagues to investigate this further. When you get this error, please generate the dump file that the Critical Error message requests; afterwards please reach out to us through the Support Site and provide the dump files to us. Make sure to mention when and where it happens (eg. only the first game you play, only in ARAMs, just started with Patch 8.21, etc.)

You can create a Support Ticket here: https://support.riotgames.com/hc/en-us/requests/new

I just got a critical termination, and I'm not running anything 3rd party, except Avast Antivirus, and even then, it allows League through. This one happened when I was Zyra, and I was surrounded by seeds. When I pressed E to activated them, they all popped up and I got the critical termination. I couldn't do anything, because the game was technically still taking precedence over my screen, so I couldn't swap to the critical termination message to hit "create dump" or anything. I had to reboot entirely to get the game to close.

RawerPowerNov 7, 20181 votes

[{quoted}](name=Son Golin,realm=NA,application-id=LqLKtMpN,discussion-id=RRRUt8hW,comment-id=0004,timestamp=2018-11-06T05:50:45.215+0000)

Hey everyone,

We've received a few reports of Critical Errors and I'm working with my colleagues to investigate this further. When you get this error, please generate the dump file that the Critical Error message requests; afterwards please reach out to us through the Support Site and provide the dump files to us. Make sure to mention when and where it happens (eg. only the first game you play, only in ARAMs, just started with Patch 8.21, etc.)

You can create a Support Ticket here: https://support.riotgames.com/hc/en-us/requests/new

What dump file?

The _crash.json file says:

"access_addr": 792113412,

"access_type": "Write",

"cpu_type": 586,

"exception_type": "ACCESS_VIOLATION",

The log file next to the json says:

League of Legends caused ACCESS_VIOLATION in module League of Legends

Write to location 2f36b104 caused an access violation.

RiotSon GolinNov 8, 20181 votes

{quoted}

What dump file?

The _crash.json file says:

The log file next to the json says:

The OP provided a screenshot to the Critical Error message which states "Would you like to create a crash dump to aid the developers..." When you click yes, it should create a .tmp file (about 1.5GB which can be compressed to about 450MB) and provide you the location to it.

0utdated MemeNov 6, 20182 votes

Same issue for me... D:

NunchuckWhacksNov 5, 20181 votes

I'm getting same issue. It's happening a lot to me. I've had it happen about 4 times in 3 or so days. Usually what happens before the crash I go into my runes and where my secondary runes are, it's completely blank. So I have to click a different secondary path and switch back. Not sure if the rune bug is connected in any way but it seems to occur at the same time. It tells me it's fixing my game after every crash but it keeps happening. Quick fix pls rito D: [cass-cry]

NunchuckWhacksNov 5, 20182 votes

Oh and I just got a leavebuster from this bug and lost LP. Great. [zombie-brand-facepalm] It's a 20 minute one too.

TaluaNov 6, 20181 votes

I literally cant play the game because of this and idk what to do