Hextech Chest and Key disappeared

maepoleleeph·Feb 25, 2017·4 votes·4,510 views

So, I tried to open a chest remembering I had gotten enough key fragments. The key forged just fine, but when I tried to open a chest, it seemed to get caught up and nothing happened. So I clicked on my home tab to go back into the loot tab and try again, but both the chest and key are gone and I have nothing new added to my inventory. So, I guess, moral of the story: don't leave the hextech crafting page while it's doing its thing. Just wait for it to load or you might lose out on a chest AND a key.

14 Comments

FrostySwirlFeb 26, 20174 votes

The exact same thing happened to me. I also had another experience with the hextech key. I won a game yesterday and it said it gave me a key fragment, but when I looked, it wasn't there. I logged on the next day to see that I had received the key fragment, so hopefully, the contents of the hextech chest will appear soon. If not, I hope to receive compensation for the loss of the hextech key and chest. :D

TheBαrdTenderFeb 26, 20174 votes

Same thing just happened to me...I've sent a ticket to Riot support, hope they'll give it back

IvyHeartMar 4, 20173 votes

Literally exactly the same issue. I assumed its something to do with the new client but idk.

eagerforbloodMar 10, 20173 votes

Same thing to me, chest gone for no reason...

Bence MasterMar 12, 20173 votes

Same...

RiveryaMar 15, 20172 votes

Same problem here. I guess I should send them a bug report..

RezpectApr 22, 20171 votes

Same ..

EmilyEverApr 24, 20171 votes

Had this happen to me, turns out I got an Icon, which i found in my purchase history

TyunmkloJun 6, 20171 votes

It's happened to me like 4 times now, but I honestly don't even care item 3070

Console TrashJul 7, 20171 votes

Have had the same issue multiple times. The problem is that it can't be helped... I try to open the chest and it freezes up so i have no choice but to tab out or re-log. I've lost at least 3 or 4 chest and keys due to this and it is by far the most angering thing.

K3mptOct 4, 20171 votes

This happened to me just now...Tried googling the issue and found this.

Poat is HighApr 27, 20181 votes

I had a similar issue w/ a chest disappearing, not a loading issue like u said, but a hextech bug nonetheless :/

SkyOddWolfMay 3, 20181 votes

i had over 22 key fragments. and now they gone . i didtn even make them in to keys. so wtf where have they gone . do the time out after so many moths / days?