client bug as of patch 8.17, 8/29/2018

rj0118·Aug 29, 2018·20 votes·9,074 views

first turned on the launcher and says "cant login because you may be offline" of course im not, my connections are all ok, so after many closing and reopening of league, it finally lets me login. After logging in, the problems continue with the social box being completely blank and the play button, not functional. If u hover over the button, it tells u to relogin. THIS IS SO ANNOYING AND ONLY AFTER TONS OF TRIES TO RELOGGIN, U CAN FINALLY PLAY. this bug occurs everytime i try to play league, and it happened after the nunu &willump patch. PLZ FIX RIOT BECAUSE I THINK A LOT OF US R SUFFERING BECAUSE OF IT.

42 Comments

maguroXAug 30, 20183 votes

It looks like my problem, but bit different from mine. But I can say that the timing of something wrong happen after Nunu patch.

Many times I had dis connect in a PvP games. Just few minutes past since game has started.

ÆØNiCAug 30, 20182 votes

Same... and I mean the exact same issue. Even after Client Repair and Hextech Repair tool are run.

KüramaAug 30, 20181 votes

Hi there!

Try this and let me know the results!

Phat Daddy TeemoSep 2, 20182 votes

Nope, nope and nope.

I've followed ALL steps. I've uninstalled, removed ALL related files in ~/Library/ and /Library, rebooted, done a clean reinstall. Same thing happens...If I restart the client several times it MIGHT work. I might be able to play 1-3 games, then it all repeats again.

This is a bug, not a network/DNS/client/blah blah issue. FIX IT.

ÆØNiCSep 2, 20181 votes

I agree... I'm not the only one either. Even after the "steps" and most of the above mentioned... nothing works Every once in a while it works right the first time but now it only works after closing and opening the client several times.

KüramaSep 3, 20181 votes

The bug is being worked on, avoid hitting the "Home" button as it resets your connection to the game lobby.

KüramaSep 3, 20181 votes

It's being worked on!

Maybe DaveAug 30, 20182 votes

I got this too and have found a few others with the same problem. I've managed to get into a few games but still can't make a lobby most of the time.

KüramaAug 30, 20181 votes

Hello!

I've posted a guide which should help with the issue, let me know if it works for you.

Maybe DaveAug 30, 20182 votes

Tried it and it doesn't help at all. I've never had connectivity issues and this problem started directly after/during patching. Quite a few people are having this bug right now but it's the same for all of them.

KüramaAug 30, 20181 votes

New post.

dinomachinoAug 31, 20182 votes

Yeah this began occurring for me on 8/29 after the nunu patch. Continuing into today. Preemptive - yes I've looked into your steps Riney. They do not resolve this problem. This is a client issue introduced by the update.

Phat Daddy TeemoSep 2, 20181 votes

Exactly.

KüramaSep 3, 20181 votes

Indeed it is but rather than telling you to await a fix from Riot, the steps might have helped.

JustARivenMainAug 31, 20182 votes

Yeah I have this issue too, and I'm on 350mbps connection wired, everything was fine till the patch hit, now I have to restart league multiple times for it to lemme play.

SapphyreSkyeAug 31, 20182 votes

Having this problem as well. Has anyone tried re-downloading the game to see if it fixes it? Because I'm about to..

Phat Daddy TeemoSep 2, 20181 votes

Did a full reinstall, same thing happens. It's a bug. Riot, fix it.

KüramaSep 3, 20181 votes

They're working on it.

Vermilion7Sep 2, 20182 votes

Every time I play, I need to open and close my client several times just to start or join a lobby. The client will reinstall itself and it jumps between updates. It takes a very long time to start a game almost every time. Quite annoying.

II 1998 IIAug 30, 20181 votes

I have this problem too i cant join to client for say i offlone i creat bord too

KüramaAug 30, 20181 votes

Hi!

Could you check my post and get back to me?

II 1998 IIAug 30, 20181 votes

I do

KüramaAug 30, 20181 votes

Did you perform all the steps, particularly the ones I mentioned?

II 1998 IIAug 30, 20181 votes

where is it the steps 2349

KüramaAug 30, 20181 votes

👋🏽 Heya!

This error is due to your network not establishing a stable connection with the client servers.

🌐Perform the steps listed in this article🌐 particularly steps 2, 3, 4 & 9 for Windows / 2, 3 & 4 for Mac.

Let us know if the issue dissipates or not afterwards.

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https://i.imgur.com/jdI6j0s.png[/img]

II 1998 IIAug 30, 20181 votes

where is it 2. 3. 4. 9

KüramaAug 30, 20181 votes

Switching to a wired connection
Firewall troubleshooting
Configuring your DNS
Release/renew IP and flush DNS

II 1998 IIAug 30, 20182 votes

I do step 2 3 and 4 but dont work

KüramaAug 30, 20181 votes

Perform the rest and let me know if they do.

II 1998 IIAug 30, 20181 votes

I do all steps but dont work

Maybe DaveAug 31, 20182 votes

Same here

II 1998 IIAug 30, 20182 votes

I do all steps 2 3 4 9 bit i restart and now again i cant join to my profill bit in googel my net work and ping =80

KüramaAug 30, 20181 votes

Before I direct you to advanced troubleshooting, could you perform the steps you haven't yet performed in that article?

II 1998 IIAug 30, 20181 votes

I do step 2 3 4 9 of jave more steps i dont see

KüramaAug 30, 20181 votes

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Grab Riot's Hextech Repair Tool and check all boxes under "General"

#General

Run ping test
Sync system clock
Gather System & LoL logs

#DNS

Select the "Use Public" option

#Firewall

Select the "Add firewall exception" option

#Game Do not select anything under game

Afterwards, test to see if you're able to login, if you're not

Drop a line with Riot’s 🛠Technical Support Realm.🛠

Choose a Request type I am having technical issues

Where are you experiencing the issue? Login (eg. "You may be offline") 

What type of technical issue are you experiencing? Connection - I'm seeing "Attempting to Reconnect..." or my ping is much higher than normal. (eg. Disconnecting from chat or Rubberbanding in-game.)

Ensure to attach the folder named "LoL logs" to the request.

📩Be sure to check your request daily for a reply.📩

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https://puu.sh/BmZZN/e580a5eb4b.png

II 1998 IIAug 31, 20182 votes

Ty bro or sister for hellp me

gambler fSep 1, 20181 votes

It was no3for me

KüramaSep 3, 20181 votes

The issue is being worked on. Avoid hitting the "Home" button for now as it resets your connection to the game lobby.

Twisted RvSSep 5, 20181 votes

It has nothing to do with connection.....I have rediculously fast internet, wired connection and no issues anywhere else with any game...Riot made a mistake. they need to fix this

rj0118Aug 31, 20181 votes

I don't think dealing with the problem is the solution. after reloggin, the social box may be blank, and the play button may be unavailable, but if u wait a few seconds, they all come back online. In fact, if u leave the launcher on before login, the offline warning goes away. Waiting is the best solution for this problem.

xRePeNTaNCeSep 3, 20181 votes

Just want to throw out there, several people in my discord are having this problem as well. Unless we all coincidentally had internet problems since 8.17 only impacting the LoL client it probably is on Riot's end. Additionally, if you stay with your play button grayed out and wait 15-30 seconds it lets you play. Just don't log out quick and this seems to work for me.

I have also done steps 1-xxx with the tool and calling my internet provider too

KüramaSep 3, 20181 votes

It's being worked on, avoid clicking the "Home" button as it resets your connection to the game lobby.