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Reconnect loop bug, unable to join the loading screen

NegordyH·10/25/2019, 5:41:03 PM·15 votes·11,650 views

Update #3 [FIXED]: It appears that disabling my antivirus software (I'm using bitdefender) solves the problem, I have tested this 4 times with custom games. While the antivirus is activated I get the reconnect loop, as soon as I disable it i can get to the loading screen. Another thing that I did before this was to 'troubleshoot compatibility' -> 'use recommended settings' -> 'Test the program...' (I'm using windows 10). I don't know if this step did anything except for adding a windows error sound when failing to reconnect, but maybe it's useful, so I'm leaving this here.

Update #4: Also if you have the other issue, where you don't see the 'reconnect' button, but your game isn't starting either, you can close the game (yes, the GAME task, not the CLIENT task, you can recognize it by the old blue icon) from task manager and then you will get the 'reconnect' button in your client.

I can't get into a game. The loading screen doesn't appear at all, instead the client shows the 'reconnect' button instantly. Every time I press on 'reconnect' the client briefly closes and then reopens to show the same 'reconnect' button. I've tried reopening the client, it didn't solve the problem. I tried closing all the related processes from task manager and then reopening the client, it didn't work. A few minutes later the players voted to remake and was redirected to the end game screen, and I could chat with the other players. I lost lp for that game.

After that, I tried to enter custom games 2 times to see if the problem repeats, and it does.

I have seen more remakes in the few days then in the past weeks, and one of the leavers said he had the same problem, i.e. he couldn't reconnect. Can we have an update on this issue riot??

Btw if anyone else is having the same problem, please leave a comment to let them know that the problem is widespread. And also share a solutions if you know how to fix this.

Update: I still cannot connect to games after restarting my pc, so basically I am unable to play and have no idea how to fix this issue.

Update #2: I tried several times to create custom games to see if the problem fixed itself and I can finally play ranked again. The problem still persists. Also it's really dumb that I can't exit a custom game without actually getting into the game, so I have to wait 5 minutes for it to close itself every time...

16 Comments

PaladinNO10/25/2019, 6:04:04 PM4 votes

I just opened the client, queued for a game of Tiltover's Finest Tactics, and it just gives me "Unable to connect to the server. Please check your network connection." again and again.

I mean, I could write this post literally this moment, so...I'd say my connection works just fine.

EDIT: And after pressing "Reconnect" for the 5th time, I just got back the TFT main window. Ehm...what just happened to the game I queued up and was loading for the first time?

BIGVOLI12/20/2019, 1:12:15 AM2 votes

Same thing is happening to me, they really need to fix this...

NegordyH10/26/2019, 12:10:47 AM2 votes

It would be nice if a rioter would at least bother to respond, this is affecting ranked games quite often lately...

Alebane10/25/2019, 10:21:14 PM2 votes

What is this shit, dropped out of 2 TFT games and now rift. Reconnect loop

quicktmlpm10/29/2019, 8:45:38 PM2 votes

I have the same problem, and already lost a good amount of lp in ranked because of it. The only way i can join the games is by disable the antivirus (mine is bitdefender too).

Runnnnn2/14/2020, 1:41:40 AM1 votes

It is happening again. I tried to turn off my bitdefender but it still wont work.....

Riniska2/15/2020, 12:50:37 AM1 votes

Having the same problem.... Bitdefender antivirus as well. Trying updates posted above

Liquid922/15/2020, 5:58:56 PM1 votes

Same issue! Stuck on reconnect screen. Can't even do practice tool. I have bitdefender.

CaptMidnightPiKL2/17/2020, 8:39:03 AM1 votes

This was a fix I found with the help of MOuseRat from riot support.

If you have Bitdefender and are getting the infinite reconnect loop:

  • Open Bitdefender
  • Go to Protection tab (on the left)
  • Advanced Threat Defense - Settings
  • Add applications to exceptions
  • Add LeagueClient.exe, LeagueClientUx.exe, LeagueCrashHandler.exe, and RiotClientServices.exe

This completely resolved my issue, I'm 5/5 on connecting to games without issue after failing every attempt for the last 48 hours.

I hope this helps you guys out!!

Iron Hat Luffy10/27/2019, 7:34:55 PM1 votes

Same issue here, unable to play the game at all. Have done full reinstall and rull repair. Exact same issue you are expereiencing.

GG no Mobility11/22/2019, 12:17:19 PM1 votes

Just had this issue as well. Lost a free game and I get to pay the price cuz riot wont fix their loading screen.

Burnie8912/5/2019, 9:01:47 AM1 votes

Hello guys,

I have the exact same issue I have tried everything without any success. I use Sophos Antivirus and I have even tried disablingVi that but still nothing! PLEASE RITO sort this out I want to play!!

Borur12/10/2019, 7:56:50 PM1 votes

It's still not fixed as of Dec 10, 2019. League of Legends is stuck in the "Trying to reconnect" loop on my wifi. I'm using MacOS 10.15.1 and usually get about 400Mbps down and 200Mbps up. Nothing could fix it.

Then I followed the advice from the comments here and used Network Link Conditioner from XCode additional developer tools to artificially throttle my connection to 20Mbps down and 2Mbps up and with this it works. I shouldn't have to do this. Riot, please fix this.