Not getting chests after S victory

This has at least 4 times in the last week, where after a S victory and I get no chest or key. I have chest available to obtain I'll link a gyazo to prove it.

No chest- https://gyazo.com/ce7ac39d36f9abd82020f92432b0d56a Chest available- https://gyazo.com/f96c554da71b8917384ab648a1c11f30

Re-logging does not update this I never receive the chest.

This issue doesn't bother me all that much, but it's still annoying and should be looked into because it doesn't appear to just be me.