Boards›Report a Bug

Account hacked and Stolen Riot won't help

Greatn3ss·5/30/2018, 12:05:15 PM·7 votes·4,211 views

28.05.2018 my main account is hacked, (Greatness). I get disconnected at 4-5pm with an error saying, "your account is being logged in from elsewhere blah blah disconnected" I try changing my password but its too late the hacker had already changed it. I tried using my email account to try and change my password but that to was too late, it had been changed. My only option now was to contact Riot Support.

Riot sends absolute useless questions such as I quote.." First 5 champions purchased????? First 3150lp champion purchased??? First 4800 lp champion purchased?? First 6300 LP champion purchased?? Did you receive gifts on this account? These pointless STUPID questions which cannot even be answered because i made the account years ago and cannot remember are HOLDING ME BACK from getting my account returned to me! SO NOW some stupid hacker has my account and is demoting me!. I answered all of the relevant questions and wrote invalid to all the ones that had no relevance. Example: They asked questions about my paypal. I don't even use PayPal! I keep getting generic answers back saying this and i quote. "Now I know this can be frustrating, so please contact us again if you remember any more information about the account. As a small tip, you can always double check the information you've already provided, maybe you've missed something. Also, it would be great if you could reply as well to the questions you've left unanswered."

They do not answer the questions I put forward in the return emails.

They even requested my IP address. I gave them it. It would be so simple for them to look at my IP address, notice that it has been the same IP address that has been used for the previous 1000 games. Compare it to the IP address that is being used now and would see a difference.

As if the above wasn't enough. I gave them the details of my card used for transactions for Riot Points. Which they requested. THEY RESPONDED WITH THIS : Mighty Ted (Riot Games Player Support) May 29, 5:39 AM PDT Hello, When it comes to Account Recoveries we target specific information, I am afraid the one provided by you is not enough or only proves that you had access to the account and not that you created it. Therefore, I cannot provide you with information regarding the state of the account.

" is not enough or ONLY PROVES THAT YOU HAD ACCESS TO THE ACCOUNT" WELL DURRR ITS MY ACCOUNT!!!!

I am tired of the level of incompetence Riot Support gives. There is no number to call. There is no live support system. They just ignore emails and not don't respond to the questions I put forth and there is nothing more I can do.

I was a dedicated player and supporter of Riot. Buying skins and investing.

I want my account back and I want this hacker Gone!

Greatness.

22 Comments

DerMangoJoghurt5/30/2018, 12:45:42 PM3 votes

Account security is your responsibility. You're asking them to fix a mistake you made. I'm sure they'd like to help, but under no circumstance will they ever transfer ownership of an account without being absolutely sure that they're giving it back to it's rightful owner.

Yes, all those questions are difficult to answer, but that's exactly the point behind them. They're not expecting that you get every question right, but you should answer those questions as best as you can and definitely not answer "invalid" because you think that question doesn't matter.

Greatn3ss5/30/2018, 1:02:25 PM2 votes

How is it my responsibility? What more could I do to have the account protected?

I'm asking them to give my account back which has been taken from me. It's not a mistake? Someone hacks your account with all of the necessary safety requirements is a flaw in the systems safety requirements obviously. It's their job to fix mistakes.

Difficult to answer. I bet if you had a multiple year old accounts that you wouldn't remember the first 6300 lp champion you bought. 4800 lp champ you bought or the 3200lp champion you bought. Therefore invalid questions.

Asking 3/8 questions relating to paypal is INVALID if I never used paypal on the account. How else should i word the answer to the question.

I gave them Ip address and card details. Which both match mine and they won't give my account back on the basis of not knowing the first champions i bought 6 years ago?????

WhiteRaven62525/30/2018, 2:32:20 PM2 votes

When I was much younger, I fell for one of those Phishing sites that could get you ingame currency free of charge. I was actually able to log into one of my other accounts and confront the hacker. I'll never forget "Thanks for the account BB xxoxo" Then he disappeared >.< I tried to fix all my passwords and it was too late, he had all of them, including the one to my email. I wish I coulda seen his face a week later when I ended up calling yahoo themselves and as long as you remember your security questions for your email, you can recover all of it. My lesson learned that week was to stop making all my passwords the same thing >.< [zombie-brand-facepalm]

Pika Fox5/30/2018, 2:03:16 PM1 votes

I had my account taken for one game, immediately contacted support, and was asked similar questions. My account is older than dirt, and i dont remember most of the things, yet i was able to confirm i was the owner of said account.

If your account is 9+ years old, they dont expect you to remember everything, just enough.

Ztoka5/30/2018, 3:37:13 PM1 votes

Did you have the account email verification thing set up? I wish league had a digital authentication thing like WoW that you can but for 10 bucks that is required for all log ins..

Greatn3ss5/31/2018, 1:26:08 PM1 votes

Are there any other steps I can take in order to retrieve my account? Riot literally ignores all my questions and answers. I have tangible proof and they turn a blind eye and choose to not respond.

Surely there is another option rather than this one toilet hole of "support".