Promo Series Cancels Before the 2 Wins or Losses Completes

Bsian·Jan 9, 2017·1 votes·278 views

I just experienced this and I have also seen others go through this unfortunate bug. The bug occurs once you have already qualified for your promotional series and have played one or two games, but have not completed the series (One win or loss, or perhaps a win and a loss), in both cases you still need to play one or two more games to complete the series. The bug occurs when you log out and decide to not to complete your series at that time. The next morning the player logs on and the series have been recorded as a loss and the player is back at ~84 lp (which is consistent with losing your series).

I assume Rito does not intend to force a player to finish the promotional series the very same day the player starts the series. Please help me understand if it is not a bug or bring attention to this problem that many players are experiencing. Thank you

2 Comments

BridgetTheSheepJan 10, 20172 votes

I actually just had a very frustrating problem that I believe is similar.

I just finished my promo series to get into Silver (Winning 3 out of 5 games) and upon winning my last match, I was notified that I earned a free win......towards the same series I just finished. So now I have to start all over again....:(

I'm willing to bet that it's a problem with the new Client.

BsianJan 10, 20171 votes

I don't believe it is a client issue because I play on legacy, unless simply having the beta client would cause that to happen. I would imagine it has to do with the coding for the promotional series themselves, but all I want is for this to be fixed for everyone, it truly is frustrating to go through.

For what it's worth, I made it back into my series without a free win given, which means it seems that the promotional series as a whole don't register in both our cases.