Boards›Report a Bug

Razer Kraken Pro 7.1 Chroma Causing Quit Unexpectedly Problem

Xillania·8/30/2015, 5:05:53 AM·3 votes·4,977 views

My Mac computer has been able to play League with no issue for awhile now, but today I suddenly got the "League Of Legends Has Quit Unexpectedly" message. I tried restarting my computer and uninstalling and reinstalling LoL, but it didn't fix the issue. I also couldn't figure out what changed on my computer in the last week which could've caused this issue. However, after doing a Google search with Mac Yosemite added within the last month, I found a bug report similar to my problem. It appears that the new Razer Kraken Pro 7.1 Chroma headset that I just received in the mail today has a bug that when the output is set to the headset, the game crashes. I tested it on both my Macbook and iMac with OS Yosemite.

The only temporary fix seems to be to put the sound output back to my computer speaker. I just want to report this again in hopes that there will be a bug fix available soon. I'd really love to use my new headset with League!

The issue that I'm reporting has also been reported in another discussion in Report a bug titled, "[Mac OS Yosemite] Game Loading Screen (Has quit Unexpectedly)."

11 Comments

DomLok1/10/2016, 4:18:24 AM2 votes

i am having the same problem too , even i uninstall the razer synapse , the game still crash after champ select . its there any way to fix that. ps: i don't really care if i can use the head set

TheOracle186210/22/2015, 1:50:19 AM1 votes

I don't know if anyone else still has this problem, but I have a solution (I am using a Razer Kraken 7.1 Chroma headset on a Mac mini running El Capitan).

Go to Applications --> Utilities --> Audio MIDI Setup

Create a Multi-Output Device

  • click '+' on the bottom right-hand corner

Check the box corresponding to your Razer product you want to use. Check the box corresponding to another audio output device

  • My output goes through HDMI which then go to external speakers

Be sure that there is a speaker symbol next to your new Multi-Output device. If not,

  • Right-click on the your new Multi-Output device panel
  • Click 'Use this device for sound output'

To isolate the sound to my headset, I have the volume of my speakers turned all the way down.

Hope this helps.

Also, someone should let the people in the EU thread similar to this one about this. Maybe it will work for them too

-kcco

Paladin Nakazato1/9/2016, 8:52:08 AM1 votes

Be warned that you will not get the surround sound when doing this. I submitted a ticket to Riot and Razer.

Danioku9/16/2015, 3:11:13 PM1 votes

I've have the same exact issue. i play on a MacBook and my OS X is Maverick, my headphones name is Razer Kraken USB. After last software update on Razer Synapse i can't use headphones anymore cause it makes LOL crash while in loading screen.......

3 days that i'm getting mad trying to solve this issue but nothing.. I wrote to Razer Support and i'm waiting and answer...

Did u find a solution ?

Seatone1/29/2016, 5:00:37 PM1 votes

sorry to bring this issue back up but has any one found the same issue with the chroma keyboard??

ekimekimekim3/6/2016, 3:47:58 AM1 votes

Purchase the Kraken 7.1 Chroma, updated to the latest software, experienced this same problem. Found this thread, and realized this is a long standing issue. Razor Krakens being taken back for refund.

duKeofHazard9/10/2016, 10:52:14 AM1 votes

I had the same Problem. I FINALY HAVE A SOLUTION

First, check out this video: https://www.youtube.com/watch?v=VTvGisXENvI

Tldr: Razer Synapse isnt the real Problem, **AVG is. **

So all you have to do, is add exeptions in AVG (https://support.avg.com/SupportArticleView?l=de&urlName=How-to-exclude-file-folder-or-website-from-AVG-scanning)

AND EVERYTHING IS GONNA WORK

Just add exepctions for the League of Legends Folder and for Folders of other games that arent working aswell.

Fixed;-)