Whole laptop freezes after logging in and loading into the the client.

A Moment·Jul 21, 2015·21 votes·2,389 views

I log into the client I don't do anything and in 3 seconds of loading the client.( Home page after logging in not in a game.) my entire laptop freezes. I don't know how to fix it. I've already uninstalled/reinstalled, repaired, and uninstalled unnecessary games on my laptop(in case if it was a ram issue). It was working fine yesterday and no patches or updates were made. I have no idea why this is happening. It's not an account issue because I tested it out with 3 different accounts with 3 different emails. and the same result.

34 Comments

Database2014Jul 21, 20156 votes

Hey buddy! Thx for posting! I got the same problem and i am looking for answers too. After i logged in, my computer freeze and i cant even use my mouse! I have to shut down my computer manually by holding the start button. I hope we can get an answer soon.

OwlytheJul 22, 20153 votes

Having the same issue starting this morning. Logged in, and the patch actually went through pretty fast. Logged in, and as soon as the client popped up, my entire laptop froze. Had to forcefully restart it. Needs a fix asap.

ChuddJul 21, 20152 votes

i have been having the same problem, it just started today

EleCtro312Jul 22, 20152 votes

My girlfriend had the same issue so I tried to help and realized that just waiting a bit u can play but u just cant watch the stuff of the home page of the client... I saw a post on W8 updates forums about this and there will be another update soon fixing this issue xD Gragas

5thWarriorJul 22, 20151 votes

Due to recent update of LoL patch has fixed the problem :) Now I think the game should work for everyone (I had the same issues with game freeze and assumed that it is because of recent W8.1 update).

Just be patient :)

A MomentJul 24, 20151 votes

It worked for a day then kept freezing after I had a pop up for compatibility changes. I have no idea why that would break it again but someone needs to fix this problem without messing it up again. It's really getting annoying now.

MegaMalphPentaEzJul 22, 20152 votes

Well I have the Same Problem. My laptop freezes, i cant even move my mouse icon after i login to the lol.client.

Raxe88Jul 22, 20152 votes

I have this same problem right after updating. It didn't happen until I updated to 5.13, then it stopped, now with the 5.14 it happens again. Riot, what is this? Please help us.

Edit: I have windows 8.1 and I did update windows yesterday. Is is windows fault? In case this is windows fault, what do we do?

AutumnRootJul 22, 20152 votes

Yeah, as soon as I've logged in, my pc's screen just freezes and i have to hard shut down

JTCismeJul 22, 20152 votes

same

Mrs LethalJul 22, 20152 votes

Please inform me when riot fixes this issue, thank you

SeargentAnusJul 22, 20152 votes

This client freezing has been happening to me since about patch 5.4. Riot still hasn't commented on it item 3070 Luckily my computer has never reached the point of being perma frozen. It still freezes my computer for a good 15+ seconds though upon every initial login.

BlazinHot6Jul 21, 20151 votes

Post laptop specs. Brand, model #, CPU+frequency, RAM, graphics chip.

A MomentJul 21, 20153 votes

I wouldn't think my specs would matter considering i was playing yesterday running 80fps and 75ping no problems or hiccups. No updates were made onto my computer and no updates were made to league. I would understand if there was an update on one of those but there was none at all and I've been using this laptop for over 3 years. I've always kept my graphics up to date and the whole nine yards but it doesn't make sense when its only the client dashboard as soon as I log into an account.

5thWarriorJul 22, 20151 votes

Agree. I think the smoke is coming from the recent W8.1 update.

ThàtsWhàtSheZèdJul 22, 20151 votes

I strongly believe that it may be that, i remember shutting down my pc with some new updates for w8.1 made, after i tried to log back to league this happened, i will try to remove it and check again

MikkJul 21, 20151 votes

Im having the same issue right now. I'll upvote your post and hopefully someone will notice and help us out. (I've already tried changing my compatibility but that didnt fix it )

MikkJul 21, 20151 votes

I ended up, clicking Play as soon as I could and after a while it unfroze

HyperdriveJul 21, 20151 votes

Same thign is happening to me.. DO you have windows 8.1?

A MomentJul 22, 20151 votes

Yeah I do.

griff42Jul 21, 20151 votes

I had the same problem and i submitted a ticket. They never replied but I tried later on and it works now I don't know about you guys but I think they fixed it

HyperdriveJul 21, 20151 votes

FIX: I just clicked the play button AS SOON as I log in and it unfreezes

A MomentJul 22, 20152 votes

Didn't work when I tried it.

HaidurJul 21, 20151 votes

Im having the same issue, windows had a update so i let it update, after that update my entire laptop just crashes when i log into the client.

FalkorTheUnluckyJul 22, 20151 votes

Same here, update the game, log in, everything freezes. would be nice if riot actaully read the message boards and provided answers, but yea...when has that happened?

A MomentJul 22, 20151 votes

The past 2 days allot of windows 8.1 users have been from what I've seen from my post. I still have no idea how to fix it I'm honestly tempted to do a factory reset on a previous date.

FalkorTheUnluckyJul 22, 20151 votes

I think its the recent windows updates. there have been like 4 in the last week. preping for 10 I'd rate. kinda weird that it interacts exclusively with lol though

iNymeriaJul 22, 20151 votes

Hey guys! I have the same problem for 2 days now - log in and everything freezes .. but I dont think its a problem with Riots Client, but with the new W8.1 update - as it happened the first time to me, after I updated my laptop. Changing compatibility and everything didnt work as well - but Mac users are having this issue as well right?

LegendLeaguendJul 22, 20151 votes

I have the Same Problem. My laptop freezes, i cant even move my mouse icon after i login to the lol.client. Eventually i have to force shut down my laptop. Now i am summoner 3

Tasty SituationJul 22, 20151 votes

I just started having this issue.. is there a fix yet?

RevanhkJul 22, 20151 votes

Mine did.

Jreyes456Jul 22, 20151 votes

same problem here

OG BukkakeJul 23, 20151 votes

Same here, I have to shut down my computer to get it to work. item 3070

A MomentJul 28, 20151 votes

It seems like it'll be fine for a couple days then it'll start messing up again. And even when it does work I cant see my home page so I can't do anything with the event. I know its something dealing with the homepage. It's trying to load it and when it trys to it freezes my laptop and when it is working the home screen is blank. I know its nothing to do with my laptop specs besides it maybe being windows 8.1 but if i can run csgo with no issue and 100fps uncapped in league then why am I having this problem over and over?