Patch 7.4 champ select Black screen [CLIENT]

Feeding Jungle·Feb 23, 2017·48 votes·28,201 views

I just wanted to play a Normal (Draft Pick) and i ran into an issue, a blackscreen that doesnt allow me to pick a champ/see ally/enemy champs...

I first ran into this issue as of today after the 7.4 patch. Did not run into this issue prior to this patch. (occured twice in a row, recorded 2nd try)

I hope this issue gets resolved quickly! Greetings. Leonê

89 Comments

RiotRiot CodebearFeb 23, 201710 votes

Hey Leone,

Thanks for the report and to everyone else with follow up verification. In order to address this as quickly as possible, can you please submit a support ticket here:

New Support Ticket

and select 'I am having technical issues' as your problem.

Once you get into ticket creation, can you attach your logs from the time that you had the issue in the client?

You can find the log files by following this path:

C:\Riot Games\Logs\LeagueClient Logs\

In that folder, you'll want to provide the following log file types:

a. LeagueClient.log b. LeagueClientUx.log

If you're having trouble figuring out which logs go to which session, you can send the whole folder over in an attachment.

Once we have tickets and logs we can immediately look into this.

Thanks for your help!

PaquayFeb 23, 201712 votes

Any chance Riot will address the issue of people losing LP, promo losses, and wait timers to queue because of client issues like this?

awdafFeb 23, 20176 votes

Yeah, I just lost 10 LP and am on a 30 minute wait timer because it's my second dodge of the day, what a joke

PaquayFeb 23, 20174 votes

Yep. The new client has several issues that they are addressing. I get that they probably affect a very small % of players, but it's frustrating to be punished for using a beta client that has obvious bugs.

Yes, there's gotta be a balance and you can't remove dodge punishments otherwise people would constantly do it, but there has to be a way to stop punishing players for their client crapping out.

BunnythingFeb 23, 20173 votes

or this happens a fair amount of people and they just aren't saying anything about it.

awdafFeb 23, 20172 votes

Once my timer runs down and I'm able to Queue up again, I'm going to boot up the legacy client and see if that has the bug.

HARDSTUCKKKKFeb 23, 20172 votes

I know its not your fault, but it isnt mine either, but I lost 20 LP and had to wait 25 minutes because of two dodges I had by this bug. Can you please fix this bug and give me back my LP? :(

LueroiFeb 23, 20173 votes

I lost 10 lp because of this. I thought when you update something its suppose to get better. -.- Thanks Riot

JeremasterFeb 24, 20175 votes

Got it twice in a row, killed off my entire ranked series which I had a free win in. Ruined my whole afternoon.

Honestly, if something like this is reported by a lot of players then ranked queues should be immediately shut down so people won't get mercilessly punished for something out of their control.

EzortaQFeb 26, 20172 votes

Same got it twice in a row, lost promos...

JacquesMart1nFeb 25, 20171 votes

Could this log be related ? Since there is a traceback I assumed it was a kind of serious crash

RiotRiot CodebearMar 6, 20171 votes

Update:

The team is looking into a fix for this. In the meantime, we recommend enabling Low Spec mode under Settings until it's fixed.

http://status.leagueoflegends.com/#na

Thanks for everyone's reports and patience!

How2TrainyaWaifuFeb 23, 20175 votes

And there goes 3 LP. Well then. This is great i dont understand this black screen issue at all.[slayer-jinx-unamused]

Mihai NedisanFeb 23, 20174 votes

yes, it happens to me about half the games, already got to 30 minutes waiting time for queue dodge.. just great.

rtbf39770192Feb 23, 20173 votes

Happened to me in ranked queue and now I have an AFK timer. 5 dodged queues before it happened to me. I think it's a common thing with the new update.

greportedgFeb 24, 20173 votes

Typical garbage update.

I have been black screened twice at champ select during ranked games in the past 4 games. I cannot see anything but a totally black screen. The only way to reset is to exit out of the client - AKA "get a ban for dodging." Now I am at a half hour timer ban and have nothing to do but complain to this company. Everyone should be compensated with LP, IP or RP. Now i fully expect to get someone in my next ranked game that says they are gonna feed and I wont be able to dodge unless I want a 4563465354 hour long ban on playing.

Have not confirmed if this occurs in Draft mode but fucking fix it already.

I am almost positive (can someone confirm) that you lose LP on a dodge. I was 1 game away from my promos both times I had to dodge

Jinx meisterFeb 25, 20172 votes

I have this error, and it happens... in every... single... mode.... even the BOT GAMES! the only time I haven't had this problem is when loading the practice tool, with no bots. if I add a bot it happens.

S0LST0RMERFeb 23, 20172 votes

happend to me twice

Toxin L9Feb 23, 20172 votes

same problem here

EmpirazunxFeb 23, 20172 votes

That just happened to me too. I received an invitation, joined in and everything worked fine until someone left the party and another ready-check popped up. I accepted it only to be met with a black screen while still hearing every sounds including the countdown that I needed to ban someone.

It's not fun losing LP because of bugs like these.

Silent Fury LvXFeb 27, 20172 votes

The Team From lolupdater.com found an solution. The Problem is coused by some overload from cclient, they updated some of their client components with faulty things, we found an workaround.

go to chatoptions and toggle group offline and also toggle group mobile, after that it should be fixed for some of ya guys.

but keep spamm support with this problem their new client is buggy as hell under the hoods, almsot all their components are fucked up and outdated.

4oranjeFeb 24, 20171 votes

This appears to be a very common issue, Riot Codebear I see your response, why can't someone at Riot duplicate this issue and address it a little quicker? I know it doesn't happen to everyone but my friend and I had to wait on 2 dodge timers. Can these dodged games be forgiven?

JeremasterFeb 25, 20171 votes

Or at the very least, Riot should actually inform players of the issue and disable ranked queues so players aren't mercilessly punished.

Intangible thingFeb 24, 20171 votes

Same thing has happened to me twice now. It's a real downer because i am in series too and have automatic losses because riot's client doesnt work. Every since they updated their client I have had nothing but crashes. Repair doesn't do anything. Good thing I dont play very much anymore. LOL has gotten worse.

Jinx meisterFeb 27, 20171 votes

question, do you have a big friends list? I found a small, possible fix.

RockLeesWWFeb 25, 20171 votes

So i dodged to get out of a bad lobby. now i get this black screen in champ select. so if my friend hadn'y dodge for me i would have a dodge penalty.......is riot ever gunna make a statement on this? even pros on twitter are having issues and i see nothing about it

MeChurchFeb 25, 20171 votes

I'm also having this happen in flex rank. as soon as match is found, black screen happens when we go to champ select and i'm forced to wait it out. currently on a 9 minutes ban since this was deemed the 2nd "dodge" by me when i simply could not see anything. i still feel players should be compensated for this type of game error. we play the game, we give you our time and in some cases our money. we deserve better than this. but no. nothing will be compensated.

HitchenarideFeb 25, 20171 votes

In my series to get into silver and this happened twice in a roll. Now I'm going to be banned for 30 mins and might be kicked out of my series. I had two wins and one lost. Please help!

HitchenarideFeb 25, 20172 votes

I did the repair and found that I got kicked out of my series and 30 min. This happened two times in a row. I understand bugs happen, but you need to warn people. This is ridiculous and I shouldn't be punish for a bug in the system.

frobozzzFeb 26, 20171 votes

I'm seeing it in every single game--- went to normals until it's fixed

LuxuriousBindingFeb 25, 20171 votes

try this:

http://boards.na.leagueoflegends.com/en/c/bug-report/26nOJT90-fix-black-screen-champ-select-read-this-see-if-it-helps-you

I got it to work for me after doing that. I hope it helps - I think it's our friend lists causing the problem!

TrumpNukeYouFeb 25, 20171 votes

yea haha this keeps happening no matter what i do... gg league

TheMufasaFeb 25, 20171 votes

happened to me just now again. I say again because it happened earlier too. The first time resulted in 3 lp loss and 5 minute queue time out. Second time resulted in 10 lp loss and 30 minutes banned.... It sucks for people in my situation as it is but I can only imagine what it's like for people who were in their series.....

FMFlameFeb 25, 20171 votes

Same happened to me, twice in a row... I really hope Riot will restore my lost points and remove the damn ban now. You can download the requested logs here:

http://nedyalkov.net/filip/temp/LeagueClient Logs.zip

Since this forum's editor is stupid, please copy the whole link, you won't be able to follow it properly.

Code Of SupportFeb 26, 20171 votes

Same second time getting 30 minute ban because of this,really annoying playing ranked now.

KingGandroffFeb 26, 20171 votes

I really like using the new client, but I can't now because of this.

KuriouFeb 26, 20171 votes

I got exactly the same problem.

Sett a trapFeb 27, 20171 votes

Just got hit by this with a fresh install too.

EvenDeOddsFeb 27, 20171 votes

Same thing happened to me in ranked match.....lost 3lp for nothing Please get this fixed riot thanks...

Isaac MGFeb 27, 20171 votes

Hey, I'm from EUW but I have an account here too. I logged in just to say that it has happened to me twice, but both times I had the client behind another task or minimized. Like, I accepted to get in the game, and while everyone else was accepting to get into the champion select screen, I went back to a guide I had in a browser. So, for me that's been the cause of it until now. It may not be yours, but I'm saying this so maybe you can avoid the problem again.

DaeronwichFeb 27, 20171 votes

Happened to me too several times, im getting sick and tired of losing LP to another Riot bug.

Jinx meisterFeb 27, 20171 votes

{quoted}

I just wanted to play a Normal (Draft Pick) and i ran into an issue, a blackscreen that doesnt allow me to pick a champ/see ally/enemy champs...

I first ran into this issue as of today after the 7.4 patch. Did not run into this issue prior to this patch. (occured twice in a row, recorded 2nd try)

I hope this issue gets resolved quickly! Greetings. Leonê

Greetings! I have this problem and have found a "fix" depending on if you have a big friends list. I found that closing the friendlist freezes my client, and there for closing it before a match, let me enter without a pause.

JorbanFeb 28, 20171 votes

I just had this happen to me in my placements, just sent in a support ticket with logs.

FroschknallerMar 3, 20171 votes

I got the same problem. And its not the first time i loose LP because of bugs from the league client. The only fair thing to do would be refund the points and shut down ranked queues until the mistake is fixed. Its bad enough that in rankeds the matchmaking system doesnt work properly, so at least rito should fix the technical issues before patch them on the servers.

FroschknallerMar 3, 20171 votes

Started another game, again the same bug. Looks like we cant play anymore until riot starts working and brings up the next patch in a few weeks

dcknthaboxMar 4, 20171 votes

Any news about this?? having massive issues with it. Its fking up my games. I get a black screen right after accepting the matchup. Champ select screen pitch black....