No bug splat after crash?

So I haven't been able to play on my mac for 3 weeks (4.17 mac hot fix release) despite putting in multiple tickets and following what your automated responses do. I'm wondering why after each crash after champion loading screen when my screen turns black, bug splat doesn't show up? Did I accidentally disable bugsplat? How do I get bugsplat to come back? Everyone is telling me to keep pushing enter until bug splat shows up but after literally doing it for 10 mins straight (over 100 times) nothing shows up. Please respond!