[CLIENT] Frozen at the Loading Screen

MidgetDiddler·Jul 10, 2015·3 votes·459 views

BUG: After a few minutes you notice the percentages / connection states of players is not changing -- Yet the game has already started Recognizing the bug: Percent loaded in and connection status of summoners (e.g. not connected vs having a percentage) do not change over a few minutes.

Closing the game and reconnecting will allow you to join the game, but then the game is frozen.
Exiting the client completely and logging in again allows you to rejoin the game (however at this point is several minutes in already).

Reproducing the bug:

Apparently dumb luck.
Both times it has happened to me I was Veigar (played a lot of Veigar though)
Recently happened to an opponent's Annie.

Attached is the log for the match.

4 Comments

AiarCostJul 11, 20151 votes

yes has been having been noticing this often lately

MidgetDiddlerJul 11, 20152 votes

Notice anything in common with when it happens?

AiarCostJul 13, 20151 votes

I had asked for support about it and this is what they said

It sounds like you experienced what we refer to as a ghost game. This happens when the game server you were playing on fails to communicate the game-end message to PVP.Net.

The ghost game will last a maximum of 2 hours after this occurs. It often ends much earlier because the game server is simply backed up. Sometimes this issue can be fixed by relogging into League of Legends. Occasionally, restarting your computer may help. These actions force the client to request a new update.

Another side effect of the Ghost game is a delay with receiving your Influence Points, Experience or League Points. Once the game "clears" the server, these values will be updated on your account accordingly.

If the issue persists or occurs frequently, it may indicate a problem with your connection. If this is the case, I would be more than happy to help you find the cause. If this was just a one-time occurrence, it was likely due to a delay in our server.

I hope this could help.

P.S. my question was originally "what happens when a team can't load" But I later figured out that my thing was frozen but this person knew what I was talking about

MidgetDiddlerAug 23, 20151 votes

Huh. Thanks for the info!