Champion being locked when I bought her

77ethan·3/10/2017, 3:15:03 AM·2 votes·683 views

So i've had lux for a while, and i recently was gifted elementalist lux for my birthday. Today i queued up for a ranked game, telling myself i wanted to play lux. But when I got into champ select, lux wasnt appearing as an option. After the game, i went to my owned champions, and she wasnt their either. When I would hover over the lux icon, it would say locked, but it said i owned the skin. Anyone know why this is happening?

5 Comments

Deep Terror Nami3/10/2017, 6:08:08 AM1 votes

Do you know if Lux was gifted to you? The usual reason for disappearing content is because whoever gifted it issued a chargeback so Riot removed any content they bought with that RP.

Submit a Support Ticket and player support will help you out here.