Yesterday Jan. 16 a friend gifted me Radiant Wukong and Jhin. Today i log on to find that i no longer own these items, yet i had played with them multiple times already. Hopefully there is a solution to this as it is very disappointing to me and my friend because they paid for it. I will include pictures in hopes they help. Pictures Thank you.
Contact Riot support in order to inquire about missing content. They can look into it for you. (To create a ticket, scroll up and click the 'support' tab)
Can you still pick them in champ select? Could be just a visual bug
Hiya!
Have you poked your friend about this? If a player purchases RP and gifts content with it, and subsequently issues a chargeback for the money spent on that RP, we will remove that content.
Basically, if the purchase was refunded, you'd lose the content on your account because it wasn't paid for. BUT, if this isn't the case, please shoot us a ticket, and we'd be happy to see what's going on with your account. :)
