Game remake not working

Hi, I just post a ticket me and my team opened after we had to play a 4v5 game due to remake functionality not working as intented, response was as follows:

Unfortunately, these type of scenarios happen when the player is actively trying to reconnect as the server notices it. That will stop the trigger of the remake.

It is not possible to adjust LP, ranks, reset promotions, match results or anything related to the competitive environment (if you wanted to ask your LP back). This was done to prevent corruption.

Have a wonderful day!

So, when a player trying to reconnect, even if he didnt get to enter the game you just get a 4v5 game scenario . Seriously, in 2019 there is no way to solve this problem for a usecase we know when happens, how it happens and what the outcome is?

Player afk the whole game, not able to reconnect ( even if he is trying) is easy to detect during and once the the game is finished. You also have the tools to fix the consecuences ( prevent loss or just return the lp back in case RIOT is actually unable to detect that a player is afk in base for 5 -10 - 15 - 20 -25 minutes) in wich case, i think remake should still be triggering.

I think we got the technology to prevent this bad user experience from happening, dont unerstand why they just dont solve it.