dear Riot,
i recently acquired eternum rek'sai through the skin shard system, i had gathered 2 shards and decided to use essence to upgrade the skin to perm. however upon loading into a lobby for ARAM as rek'sai, the game said i had not yet purchased the skin. Is this a bug? because i had already disenchanted the second shard into essence and am unable to reacquire the skin.
Regards,
Maj3st1cMuff1n
GaleWinUnleashed1 votesHave you double-checked to make sure the skin permanent is not still in your crafting inventory?
Maj3st1cMuff1n1 votesYes, it's not there
GaleWinUnleashed1 votesSo you had two Eternum shards, used your orange essence to upgrade one, and scrapped the other. Your orange essence was used up, correct? Does the skin show up as owned in the shop or your champion list?
Send in a support ticket if necessary.
Maj3st1cMuff1n1 votesYes that is correct, and no it does not appear as owned. how do i go about sending one of those??
GaleWinUnleashed1 votesThe Support site can be reached from the bar at the top of the page. It's fairly straightforward from there.
Maj3st1cMuff1n1 votesok thank you for the help