Boards›Report a Bug

[CLIENT] Launcher is black with no "Play Button"

ƒogº··7 votes·21,563 views

When trying to open launcher, all that opens is a black screen that is unresponsive except for the "X" and "-". Will not patch, will not load anything, stays black even when I try to use HotSpot Shield or Fiddler. I've re-downloaded game about 12times, tried deleting launcher and patcher logs (didn't help at all) also run it as admin every time I open it, I've even reset winsock! Plus gone through my firewall (AVG internet security) to make sure League can pass without any problems. I have even disabled my Firewall to make sure it wasn't that. I've read something about the ISP maybe having something to do about it, but I don't know anything about that. Was working perfectly on 25th of February 2015, but then I come home after work to play on 2/26/15 at night around 11:30ish (pm) B.C Canada time and I get this black screen!

  1. Right click on League of Legends shortcut
  2. Run as Admin
  3. Click "Yes" for Admin privileges
  4. Launcher opens to a black screen

This has made me very unhappy, especially since I also have a ticket open and no one has replied to it yet and it's been 4 days! All I want to do is play League, and no one is helping me at all. I've done my part, now it's time for you to do yours! Please and thank you.

26 Comments

NotLiquid3 votes

Ya I have the same problem and tried all the things you have listed and nothing worked. I contacted Support but none of the things they told me to do helped. They told me that I will be contacted by someone else. So when/if I get a solution to the problem I'll let you know. :)

ƒogº3 votes

Yeah, this is really irritating! But yeah, I would much appreciate it if you could let me know what they say when they get back to you on the issue. When they replied to me, it was just a support person saying he was passing me onto a tech person and that was 5 days ago... just seems like riot doesn't care for their players at all. Anyhow, thanks for the reply! Hopefully we get this sorted out! :D

NotLiquid1 votes

So it seems like my problem is solved. I'm not sure if that was actually what changed it but i reset my Internet Explorer Configuration and some other things in the Internetoption Menu and then it worked. Sorry i can't explain it very well because the instructions i got are in german so i dont know what the things you need to do are called in english. Hopefully it helps tho.

vorfan1 votes

{quoted}

So it seems like my problem is solved. I'm not sure if that was actually what changed it but i reset my Internet Explorer Configuration and some other things in the Internetoption Menu and then it worked. Sorry i can't explain it very well because the instructions i got are in german so i dont know what the things you need to do are called in english. Hopefully it helps tho.

can we see the information you received in German, so we can translate it to English??

NotLiquid1 votes

Dieser Fehler tritt normalerweise auf, wenn deine Systemuhr nicht richtig synchronisiert und auf das aktuelle Datum und die korrekte Uhrzeit eingestellt ist.

Der folgende Artikel aus unserer Knowledge Base zeigt dir, wie du deine Systemuhr synchronisieren kannst:

https://support.riotgames.com/hc/de/articles/202536660#wq1

Das Wechseln zu einem OpenDNS-Dienst kann das Problem möglicherweise beheben:

https://support.riotgames.com/hc/de/articles/201752664#wq4

Ich sehe, dass du oder dein Internetanbieter ein Proxy benutzt. Proxy-Verbindungen werden von uns nicht nicht unterstützt und können bei League of Legends zu Problemen führen. Befolge die hier aufgeführten Schritte, um Proxyeinstellungen zu deaktivieren.

Ein Proxy kann von hohen Sicherheitseinstellungen deines Antivirenprogramms oder deines Explorers aktiviert werden. Bitte überprüfe dein Antivirenprogramm und deaktiviere es bei Spielen, wenn es nötig ist.

Meist reicht es bereits die Einstellungen des Internet Explorers zurückzusetzen:

  • Öffne den Internetexplorer und klicke auf Datei bzw. Extras. Entferne den Haken bei Offlinemodus
  • Systemsteuerung -> Internetoptionen
  • Erweitert -> Zurücksetzen
  • Erweitert -> Sicherheit -> Auf gesperrte Serverzertifikate überprüfen -> Haken entfernen
  • Verbindungen -> LAN-Einstellungen -> Proxy deaktivieren

Teilweise kann es vorkommen, dass es nicht ausreicht die Einstellungen zurückzusetzen. In diesem Fall musst du den Internet Explorer neu installieren. Wie du dies machst, findest du hier (bedenke, dass Windows XP nur bis zum Internet Explorer 8 kompatibel ist): http://support.microsoft.com/kb/318378/de

Den Offline-Modus des Internet Explorer prüfen (Version 10 und älter)

Öffne den Internet Explorer, auch wenn dies nicht Ihr Standardbrowser sein sollte. Drücke die Tastenkombination Alt + D. Deaktiviere den Offlinebetrieb.

Manchmal kann das Spiel nicht als Admin ausgeführt werden kann auftreten. In diesem Fall solltest du den Kompatibilitätsmodus aktivieren: Rechtsklick auf die LoL-Verknüpfung -> Eigenschaften-> Kompatibilitätsmodus XP SP3 + Als Admin ausführen.

Noch mögliche Lösungen des Problems:

Drücken die Tastenkombination Windows-Taste + R. Gib im dann erscheinenden Fenster inetcpl.cpl ein. Klicke OK. Wähle den Reiter Verbindungen aus. Aktiviere die Option Keine Verbindung wählen. Klicke dann LAN-Einstellungen. Deaktiviere die Einstellung Proxyserver für LAN verwenden. Sollte Proxyserver für LAN verwenden bereits deaktiviert sein, schalte die Option Automatische Suche der Einstellungen um. Ist sie aktiviert, deaktiviere sie. Ist sie deaktiviert, aktiviere sie. Klicke OK.

Hinweis: Gewöhnlich werden Proxyserver von Heimnutzern nicht genutzt. Es ist jedoch möglich, dass diese Einstellungen versehentlich vorgenommen oder ohne Ihr Wissen durch Schadsoftware verursacht werden. Falls auf Ihrem System die Proxyeinstellungen aktiv gewesen sein sollten, ziehen Sie bitte eine Sicherheitsüberprüfung Ihres Computers in Betracht.

Kontaktiere deinen Internetanbieter, wenn es nötig ist, das Proxy auszuschalten.

This is the last mail which actually solved the problem.

vorfan3 votes

Same problem here, same things tried... started a few days after the DJ Sona update for no apparent reason - any update?

ƒogº3 votes

Nope, non for me at least... wish they'd do something about this!

vorfan2 votes

Any update so far to those who have had this problem? - anyone reading who has solved this please login and comment, we'd appreciate it....

Unknown GarWhall2 votes

Having the same problem.

Mickius2 votes

Same for me had this problem the day the sona patch came out and also when i look in my Rads folder i only have lol launcher and lol patcher i dont have lol air client pls help thanks.

BardeyBunch1 votes

[{quoted}](name=Stuck in Diamond,realm=NA,application-id=LqLKtMpN,discussion-id=6Alzb55q,comment-id=0003,timestamp=2015-03-07T00:49:55.034+0000)

Same for me had this problem the day the sona patch came out and also when i look in my Rads folder i only have lol launcher and lol patcher i dont have lol air client pls help thanks.

I too have this air client problem

Mickius1 votes

I found a great solution that worked perfectly for me. This problem seems to occur when your files are misplayed or corrupted on your drive. What I did was do factory software recovery. It is a option on a Toshiba laptop that allows me to erase everything and refresh my computer to the point when I first got it. Every computer should have this option in it u just need to find it. Unfortunitly if this is a computer wich u stored alot of important files in it I advice not to. This is a laptop that I use only for league and internet browsing so I did it. I hope this works for anyone else and I got back into league now after 2 weeks with this problem!

vorfan1 votes

[{quoted}](name=Stuck in Diamond,realm=NA,application-id=LqLKtMpN,discussion-id=6Alzb55q,comment-id=000300000000,timestamp=2015-03-08T08:52:14.906+0000)

I found a great solution that worked perfectly for me. This problem seems to occur when your files are misplayed or corrupted on your drive. What I did was do factory software recovery. It is a option on a Toshiba laptop that allows me to erase everything and refresh my computer to the point when I first got it. Every computer should have this option in it u just need to find it. Unfortunitly if this is a computer wich u stored alot of important files in it I advice not to. This is a laptop that I use only for league and internet browsing so I did it. I hope this works for anyone else and I got back into league now after 2 weeks with this problem!

This is saying that if you freshly install LoL onto a new PC it works... we know that, but can we get to the bottom of fixing the issue? - Devs.. this is taking ages, come on and help with some advice or fix your launcher...

M3dic2 votes

i wanna help with this and try to fix it here is what i want you all to try

http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=5452

http://support.microsoft.com/kb/972034

http://windows.microsoft.com/en-us/windows7/reset-internet-explorer-settings

http://www.tweaking.com/files/setups/tweaking.com_windows_repair_aio_setup.exe (this is to see if you need to run check disk also you can run a Sfc /scannow from here and also fix loads more )

i would first try a uninstall reinstall first or try and run repair ... maybe

you can try this too

Step 1: go to Computer > Riot Games > League of Legends > RADS > projects

Step 2: Delete "lol_air_client" and "lol_air_client_config_na"

Step 3: Restart your computer

Step 4: Run league of legends and it shall begin to repatch everything thats in the folder since the repair button won't simply fix "Air Client" from not working. It only fixes the game stuff.

and BAM it should be fixed!

For further Assistance contact Riot Support!

77859598795852 votes

Hey guys, i had the same issue. And i will tell you how to fix it right now ^_^

SOLUTION: Depending on which Internet Security you may have, I have AVG. So all i did was Disable my AVG Protection, After that i relaunched my League of Legends, and it worked. So all of you having this issue, Disable your protection and you are good to go.

I'll see you back on the fields of justice.

RC Palmer1 votes

This worked for me thanks.

77859598795851 votes

No problem man. Glad to help

Leotic1 votes

It doesn't work for me.

BardeyBunch1 votes

Bump. Please fix this

Odineriuin1 votes

I had this exact problem got it all resolved. the issue seems to be a rads issue and you have to go into your internet protocol 4 settings and changing it to values of 8 8 8 8 8 8 4 4 instead of automatically doing it. I got the information from a you tube video just search "How to fix RADS Error/Rads_user_kernel/Blackscreen bug/LoL Launcher/Crash after Champion Selection!" just thought I would share as it worked for me.

Atorc1 votes

If anyone is still having this problem, I recommend turning off your proxy server if you have one activated. I had the same problem and it went away completely once I turned off my proxy.

UH HUH UH HUH1 votes

Hey guys my launch button turns from orange to grey when i click it and then it just closes i tried the thereisnourflevel thing and it didnt work i feel like im the only one that didnt make it work using the thereisnourflevel ...item 3073 item 3073 item 3073

Barduri

AHOY, found a solution in another thread! It's a network connection problem - this guy covered it pretty good.

http://boards.na.leagueoflegends.com/en/c/help-support/RW1cIzkE-solution-for-the-black-screen-glitch-on-pvpnet-launcher

Worked with me!

Step 1: Click your windows icon in the bottom left screen on Windows 7, and search run, and start the run program. If on Windows 8, you can press Windows Key + R to access the run program. I'm pretty sure this does work on Win 7 as well. Step 2: In run, type "inetcpl.cpl" (no quotes) and press enter. Step 3: In the internet properties popup, navigate to the Connections tab. Step 4: At the bottom of the Connections tab, click LAN settings. While in LAN settings, if ANYTHING is checked, uncheck it. Hit OK, and then OK in the Internet Properties. That's it, it should be fixed!

The art of Tilt1 votes

worked for me, thank you!

WhySOSerious901 votes

worked, ty

More from Report a Bug

Can't hover over friends
Report a Bug236 comments
663
votes
Infinite Loop Client Restart
Report a Bug886 comments
626
votes
patch 5.18 unexpected platform error
Report a Bug425 comments
445
votes
Origin of Master Yi Alpha Bug
Report a Bug176 comments
330
votes
Elise Can Only Rappel to Wolves on Blue Side
Report a Bug47 comments
277
votes
Loading bug
Report a Bug426 comments
274
votes