[CLIENT] Store not functioning properly

ShadowRocket·12/16/2014, 9:16:42 PM·19 votes·2,818 views

The store only sometimes loads properly, other times giving me a black screen or a permanent "Session Expired" message. When I can enter the store as intended, I often can only look at the featured tab. None of the other tabs work, and clicking on them goes back to a black screen or error message. Can't purchase RP either. The two times I've been able to start the process of purchasing RP through the client, it stays on "Processing. Please do not close the window" indefinitely.

  1. Turn on League/Sign in
  2. Click store icon in top right of client
  3. Maybe get to store homepage, maybe don't.
  4. Click Purchase RP: 90% of efforts result in nothing popping up as it should

I can replicate it 100% of the time, though the problems flip flop between nothing working and parts kind of working.

End Result: I can't buy the Snowdown skins I'd like to buy. It's surprisingly annoying.

Update: A friend gifted me something, but I couldn't see what the actual gift was. Chest popped up with the acknowledgement button and his comment, but didn't seem to say what the gift was. Had to ask him to find out since the store still refuses to load properly. Will be sending an email to draw more attention and, hopefully, a solution.

Update #2: After sending an email to Riot's support team, the store appears to be working suddenly. For how long, I'm uncertain. Perhaps they finally fixed what was going on on their end?

Alternatively, I followed two of the steps in their guide via the Support page in an effort to fix the store. Namely I reset my personal preferences for my internet browsers via the Internet Options' Advanced Tab [Internet Options found in the Control Panel on Windows systems.]

10-15 minutes later, store is working, can purchase RP.

Update #3: Store is Very, very, very hit and miss. Made 2 RP purchases (first one surprised me when it went through) and supposedly purchased Mistletoe Leblanc and my Gentleman Poro Ward. Then it went back to not loading properly. Really not sure what's going on.

23 Comments

Glitteryy12/17/2014, 1:46:33 AM6 votes

Exact same issues here. I really want the new skins and icons :/ Any ideas on how to fix?

ZettaFlower12/16/2014, 11:12:10 PM3 votes

I'm having this problem right now. Driving me nuts cuz I want to get my hands on those skins. What doooo I just wanna get my boyfriend the sexy orianna skin ok

Valentione12/17/2014, 5:43:19 AM3 votes

Same problem, but additionally, my champion pages (whether I own the champ or not) gives me an option to unlock the champs for ?? RP and ?? IP.

AwwwwwSkeeSkees12/16/2014, 9:37:47 PM2 votes

Yeah my store client is not working either. Super annoying because as SOON as they release all this new stuff that I want to buy, JUST KIDDING RIOT OP YOU CANT BUY S**T

HuntinU12/16/2014, 11:53:45 PM2 votes

yup my store does the same thing

Mortis Angelus12/17/2014, 1:05:36 AM2 votes

same here i can't even buy something that i have enough leftover rp for

D34TH BY SNUSNU12/17/2014, 1:50:40 AM1 votes

i have had this same problem for the last week i would love to be able to go in and take advantage of the sales and what not but riot has not even made any note of this problem

PhaidOut12/17/2014, 2:04:38 AM1 votes

I am seeing different issues. It is not reporting RP correctly. I realized as I was purchasing it was showing less RP than I thought had yesterday by about half. When I purchased it seemed to deduct twice the cost and actually went negative and still is showing negative.

ElfSlayer4Lyfe12/17/2014, 3:56:43 AM1 votes

I am having the same exact problem as well.

Ofalling12/17/2014, 4:11:50 AM1 votes

Ayup. It's been since, ohhh, Night Hunter Rengar went on sale and I began trying to give you my money for a Christmas gift. D-don't you want my money, senpai?

Digital Panda12/17/2014, 5:30:23 AM1 votes

Not only can I no longer go to any of the shops, but I can not play games without getting the black screen after character select... anyone else having the same issues? This has started ever since Monday and/or the last update I believe.

Because of the above issues, I am getting leaver buster'd out the wazoo!

HALP! Amumu

Don't you want my money??

JDogg12/17/2014, 1:34:20 AM1 votes

Same problem, trying to buy rp and can't. Not being able to give you my money is more frustrating than I would've expected.

SGTJangles12/17/2014, 4:16:15 PM1 votes

I have this issue, and its incredibly annoying, I know that statement doesn't solve the issue. I tried logging in and out, and I just get a black screen. Recently I've noticed these small bugs have been more and more apparent and dealt with less urgency. I'm sure Riot has a team on it, or at least I hope so. I have to say I love new champions, but less has gone into making the came smooth since the end of season 3, and it really bothers me. Having played this game since mid season 1 I feel like the game overall has improved drastically. So don't take this message as negative, because I've seen some shit that most people don't even know happened in this game. I just want to see the things, like the shop working properly for everyone, being more urgent right now, especially in preseason when these things matter, people need new champions and runes to keep up with the meta, that has been stagnant as all get out lately. This bug/error really diminishes the fairness to new players especially. Please Riot if I don't ever get my way again, let these bugs be fixed and ill be ecstatic!!! -Much appreciation to the forum users who notify Rito on the daily, you guys are really the best, don't forget it!

Lightninblue12/17/2014, 4:37:22 PM1 votes

Same problem..... you are gonna loose money over this riotgames.....

NA112/17/2014, 9:24:42 PM1 votes

Most of the Store pages timeout for me too. Not all of them though. Runes don't time out, and Featured doesn't time out.

maki885812/17/2014, 11:47:11 PM1 votes

Same thing here just a black screen, don't even get that far

WolvesTail12/18/2014, 3:38:59 AM1 votes

Having the same issue. It sucks because a friend of mine gifted me a skin, and now I can't return the favor.

ShadowRocket12/18/2014, 10:20:18 PM1 votes

Bumping to show update, and that the issue is still unresolved. Will be sending an email to support regarding the situation, though I have little hope for a solution from that based on what others have said the "response", if the negligent silence received from Riot's Support Staff that doesn't consist of bots can be considered a response, is.

JDogg12/19/2014, 3:27:51 AM1 votes

Hey there. I contacted support and was given some steps to try out. Went through the steps sequentially found here: https://support.riotgames.com/hc/en-us/articles/202536660

Resetting the internet options seemed to have worked. I was able to buy RP and the store is loading a ton better now. Haven't gotten anything w/ the rp yet cause a friend gifted me the ori skin I wanted and I'm waiting to see him online again to get him back for it.

Vareliux12/21/2014, 1:25:06 AM1 votes

This is what I get...

cool16512/21/2014, 5:30:09 AM1 votes

happening to me right now

RiotEambo12/21/2014, 5:31:46 AM1 votes

Hi Everyone,

This doesn't pertain to the OP, since it was 4 days ago - but any recent posters:

There is a known issue with the store right now. You can find further information and keep an eye on the resolution here: http://status.leagueoflegends.com/#na

Unfortunately until this is fixed, there's no way to troubleshoot the longer running store issues.