Game crashes as soon as we load into Summoner's Rift

Shadonut··7 votes·2,782 views

Aatrox Hi all,

So loaded league today thinking I'd play a match between classes. The game loads and just as we land in Summoner's Rift everything freezes. My mouse stops moving, there's no sound, no nothing. I can't tab out or open a task manager so I hard reset the computer and try re-loading the game. Sadly the team had reset it since I DC'd. No problem, I think, I'll just load another game! To my dismay the same thing happens, once the game loads everything freezes but this time there's a terrible noise, like a grating sound. 3rd time's the charm, this time I load a custom match and it freezes again with the same terrible noise. so at this point I'm wondering.... Is this happening to anyone else? is this a computer problem? or a league problem?

Adding on: Just opened the client to see what patch I'm on and got a message saying that the "Update has failed," "An unspecified error occurred" and to "check the logs for more information." I guess this means I'm still in 6.16 and can't patch 6.17? How do I fix this. [zombie-brand-facepalm]

12 Comments

A Stegosaurus3 votes

I am having the same issue. When I immediately start in the map, the game freezes my computer and my speaker sounds like it it having a spasm attack. Have you received any word on a solution?

Shadonut1 votes

Sadly no... I've consulted a few whiz kids but so far nothing has changed the issue at hand. I recently submitted a support ticket, so I'm hoping that will lead to an answer. (I hate the spasm attack noise)

A Stegosaurus1 votes

How do you submit a support ticket? I don't even receive a bug splat to report.

Shadonut2 votes

I didn't receive a bug splat either, it just crashed. OK, submitting a support ticket is really easy, here's how you do it. What you're going to do is click "Support" up there at the top of the page next to merchandise. This will take you to the Riot Games Support page. Scroll down till you see the large red "Get Help" button. Click it and a text box will open, prompting you to type in what the problem is. A few article options will open up but you want to submit a ticket so select "we were wrong, get in touch" (or something like that) From there the process is pretty simple, you select your support type, describe the problem, attach some documents and then submit it.

Hope this was helpful Sona

Shadonut1 votes

Here's a screen cap of the error message after loading the game (before log in/update) http://puu.sh/qLTOM/dcfc17c846.jpg

Shadonut1 votes

UPDATE: After the fix that solves the "unknown error" thing, I tried loading another custom match and everything loaded in fine, however, once my champion hit the fountain everything froze again. Aatrox was probably in fountain for a few seconds before everything died. (Note that the keyboard buttons allowing you to turn your screen light on and off worked, but anything that would allow you to exit the game did not. (task manager, alt+tab, crtl + escape )) [slayer-jinx-unamused]

Méntyr1 votes

{quoted}

UPDATE: After the fix that solves the "unknown error" thing, I tried loading another custom match and everything loaded in fine, however, once my champion hit the fountain everything froze again. Aatrox was probably in fountain for a few seconds before everything died. (Note that the keyboard buttons allowing you to turn your screen light on and off worked, but anything that would allow you to exit the game did not. (task manager, alt+tab, crtl + escape )) [slayer-jinx-unamused]

I am having the EXACT same issue!!!

Shadonut1 votes

Aatrox Currently updating to 6.17, if this solves the crashing issue I'll update it here xD

Shadonut1 votes

[UPDATE] Upon updating to 6.17 the game worked without issues in both a custom match and in a normal match. (Too bad the team was salty as heck but w/e) If anyone else has persisting issues after updating to 6.17 I suggest submitting a support ticket

A Wild Buu1 votes

My league is updated but my game keeps crashing when I get on rift it just buzzes and freezes to the point I have to force restart computer can anyone help

gumpertheslug1 votes

ive been having this exact problem for about 3 weeks the game freezes item 3157 just as i load into the rift, the noise once frozen Sejuani is annoying, and nothing works but holding down the power button. ive even done a full factory rest on my computer and re installed league of legends but its still broken. due to me being afk when it breaks ive been recieving alot of que timers for a problem that isnt my fault, its not fair.

i need to know how to fix it , any help?

[zombie-brand-mindblown]

Paven1 votes

MFW I can't play league [zombie-brand-mindblown] Hopefully someone finds a solution to this

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