CAN YOU　ＰＬＥＡＳＥ　ＨＥＬＰ　ＭＥ？？？？？？？？？？？？？？？？？？？？？

this is the third time I can't accept to go into the rank. BUT FUNNY THINIG is I GET PENALTY even I DIDN;t go in. WHY I HAVE TO WAIT 30 minutes BECAUSE OF THIS.......................................................................... WHERE SHOULD I ASK ABOUT IT can't find in this website SOOOOOOOOOOOOOOOOOOOOOOOOOOOOO FRUSTRATED PLEASE HELP ME OUT I LOST PROMOTION WITHOUT EVEN PLAYING THE GAME AND GOT PENAALTY FOR 30 minutes. I JUST WANNA PLAY NOTHING MORE PLEASEPLEASEPLEASE HELP ME OUT WHERE SHOULD TALK THIS THING? IS THERE ANY HUMAN that I CAN TALK WITH?