Summoners spells don't save and screen mode resets

Domicron·Sep 8, 2018·1 votes·2,462 views

As in title, my summoner spells when I enter lobby are always defaulting to Cleanse and Exhaust, no matter what I had picked last game. Happens in every mode. For example: I enter a lobby for Summoner's Rift, I pick my spells like Ignite Flash, than after the game when I enter lobby again for a next game, I have Cleanse and Exhaust (or Smite and Exhaust, when I'm assigned jungle in Blitz).

Another thing, maybe related maybe not, whenever I restart client, the game changes my screen mode from Borderless to Windowed or FullScreen.

I tried initiating full repair and reinstalling the game, still the same.

If anybody has any suggestions help would be appreciated. Thanks and Papa Bless.

5 Comments

hyperion3182Sep 9, 20181 votes

Hello, Do you have a smurf to compare the issues on another account? That way you would know if it is a tech issue or a specific account issue. Have these bugs started when you tried to modify your config folder in the installation or when you changed some hardware? If your smurf works correctly, that means the bugs are only related to your account. I suggest you do this part: "STEPS FOR RESETTING YOUR CONFIGURATION FILE:" https://support.riotgames.com/hc/en-us/articles/201761934#wq2

If you are still struggling, contact Player Support and describe everything as much as you can, also attach the Hextech Repair tool zip file: https://support.riotgames.com/hc/en-us/articles/224826367

DomicronSep 9, 20181 votes

{quoted}

Hello, Do you have a smurf to compare the issues on another account? That way you would know if it is a tech issue or a specific account issue. Have these bugs started when you tried to modify your config folder in the installation or when you changed some hardware? If your smurf works correctly, that means the bugs are only related to your account. I suggest you do this part: "STEPS FOR RESETTING YOUR CONFIGURATION FILE:" https://support.riotgames.com/hc/en-us/articles/201761934#wq2

If you are still struggling, contact Player Support and describe everything as much as you can, also attach the Hextech Repair tool zip file: https://support.riotgames.com/hc/en-us/articles/224826367

Hi, thanks for replying.

So I logged into a different account, as you suggested. I went into the Practice Mode lobby, my spells were set to Cleanse and Exhaust, but I thought it might do with a fact that this particular account was unactive for some time. I changed spells to Ignite Flash and loaded into the game, after which I left and went into the lobby again to see that indeed, my spells were saved and stayed as Ignite and Flash. **So the issue is most likely with my account specifically. **

After that I logged back onto the main account to check if maybe anything changed. And it did, but for worse unfortunately. Now anytime I try to change my spells, I encounter an error with a prompt. After I close the prompt, the spells change, but it takes them like 5-6 seconds to lock in.

Here's the error: https://ibb.co/f4Ng29

Next I tried steps from the link you provided, about resetting my configuration file, which made me open "persistedSettings.json" from Config folder, while loaded into a game, and deleting some stuff from there. I finished the process and went to test the results, but the issue persists, now with the added bonus of having the error message I mention earlier.

So now, knowing that it's an issue with my account specifically, I guess I'll try contacting the Support.

I also made that Hextech Repair Tool logs, so if anybody has any idea and would be gracious enough to look at them, I'd highly appreciate that.

https://1drv.ms/u/s!ApONxH55iKqY6VulqftfE8iajR38

Once again, thank you for any help, cheers and good luck on the Rift.

Edit: Forgot to mention , that the issue with screen mode changing to windowed is still there. So yeah, bummer.

PraiseTheSolariOct 2, 20181 votes

found any fixes?

DomicronOct 5, 20181 votes

Nothing yet. I even checked on another computer, same thing. Problem is on Riot's side. I wrote two tickets, but they got closed with a reply that they are aware of the issue and working on a fix. So far it's been at least two months since it's started happening and no fix yet. Small indie company I guess. Amumu