Why can't I sell/undo things in my shop

UXG Perside·Mar 6, 2018·1 votes·560 views

Hello can someone help me..

A friend of mine has some kind of bug in his account. At the start of the game he buys his starting items but once he needs to sell the item he can't. This has nothing to do with the resolution or something he just cant sell it, even not with right clicks on the item. We already reported a bug but nothing. And since this is pretty annoying for the game experience I ask here for help. Hopefully someone knows what else we can do. We already deleted League and downloaded it again. Nothing helps....

( He has this on every computer, so it's really in his account. )

And before someone ask if he's on the base, yes he's on the base for sure he just can't sell..

10 Comments

Silly NeekoMar 6, 20181 votes

This is outside of ARAM yes?

UXG PersideMar 6, 20181 votes

He has this in every map.

UXG PersideMar 6, 20181 votes

in Summoner's Rift and Twisted Treeline, and in the rotation game mode.

Silly NeekoMar 6, 20181 votes

Weird..... tried moving it to a different slot then selling?

If that works then it has to do with the slot itself not the items.... and how long ago was the support ticket put in?

UXG PersideMar 6, 20181 votes

He will try this later, and the bug report was about a month ago, but he has this since he is playing again. So pretty long, and its kind of annoying, i already tried to come up with some things that could be it or what could work, like right click on it and resolution but that doesn't work, so I hope your solution might work. Because he always misses one item or he cant buy his starting items. Which you kind of need in the beginning of the game.

Silly NeekoMar 6, 20181 votes

He might send in another ticket, or check his spam mail or something. After a month they should have messaged back.... so that seems odd.

He could also check the ticket himself if he has the ticket number (honestly i can not remember how to do it, but i know it can be done).

UXG PersideMar 6, 20181 votes

Maybe next to the updates? by notifications. Otherwise I really don't know how to check it. But as far as I know he didn't get a respond.

Silly NeekoMar 6, 20181 votes

Well, i know i tend to get an automated notification each time i submit a ticket... it comes like 5 minutes after, saying that they received the ticket.

Then every reply or update to the ticket there is another email sent.

If they did not recieve any of these to the email they registered, then check the spam folder. After a month it might have deleted it by now but its worth a check, which is why i suggested sending another.

It will not be via boards. You will have to go to the support area.... ill take a look right now to see what i can find out about reviewing tickets via that.

UXG PersideMar 8, 20181 votes

Okej thanks a lot, we also tried to move it to another slot but that also didn't work. So I really don't know what it could be. I also don't know if riot reads everything because its one one bug report of that bug so most bugs get fixxed when a lot of people have the same issue.

Silly NeekoMar 6, 20181 votes

Ok, so when you go to "Support" via the drop down menu at the top left....

At the top there is a "my tickets". You can click that and it should show you any tickets that you have up already.

My phone was having issues and kept sending me to the server status... so i went to it via computer and it went just fine.

If it is a month old, i would suggest just doing a new ticket however, due to it likely is not open anymore.... and if you reply they may not be able to do anything really with it anyways.... so just to avoid all those hassles just do a new ticket and check.