claiming prime loot not working :/

so i've claimed a few times now.. my eggs and my emotes and the mystery skins.. i can see that i've claimed the loot.. but it hasnt made it to my game loot... how do i get it to my game? everything is all linked correctly, i just wanna use my loot. according to twitch i have loots i can gift... but how do i use them in my game? they havent showed in the loots at all..