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What’s next for Clash?

Riot··4 votes·69,347 views

Hey everyone,

Thanks for your patience so far with Clash. The launch weekend obviously didn’t go as planned, so we thought we’d share what happened, what we’re doing for those of you who missed out, and what’s next for Clash.


What happened during the launch weekend?


As soon as the first tournaments for Clash were starting in the Philippines and OCE, we realised games were not starting and teams were automatically losing, something that we had not seen in this fashion or scale in internal testing or regional betas across Vietnam, Turkey, both European servers, North America, and Korea.

We started pulling in engineers from across Riot to help triage, but because the global rollout was ongoing, we had to scramble to find a fix as soon as we could. Unfortunately, more and more regions were due to roll out while we were actively working on finding the source, forcing us to make late cancellations.

As our confidence dropped in finding a fix on Friday and the knowledge that teams across the world were ready to go and set time aside to play, we made the call to cancel Clash for the rest of the weekend and regroup for a relaunch as soon as we could.


What’s happening for players who were affected?


We apologize for the inconvenience of getting your teams together, making time to play and ultimately not being able to. We’re giving out some one-time freebies to make up for it, which are detailed below:

First, we’ll be returning all used tickets to your account if they were spent. Further, as a thank you for your patience, we’d like to offer a bonus for everyone who was on a pending or active roster of 2 players or more. We’ll be granting a Clash Orb containing a 3 win XP boost, two Clash team logos, one for MSI and the second at random, and a shard for a 750 RP skin.

This will be added to your Loot tab by June 2.


What’s next for Clash?


Before we try to release Clash again, we want to be as confident as possible before announcing a new global launch date. We believe we’ve pinpointed the underlying issue, but we need to keep testing, and are implementing more diagnostics to see if our fixes are working out. We’ll be testing Clash in one-day betas in every region. More details will follow!

Once again, we’re sorry for how things went down, and we’ll be working flat out until we’re sure we can confidently launch Clash to everyone.

211 Comments

ScarlaRAGE56 votes

Please leave us ARURF until then...

Abrupt Decay3 votes

seriously please do this

RiotRiot NaKyle35 votes

EDIT: typo

ARURF is coming back in a not-too-far away patch. This weekend's effort was just to give something to y'all who had set aside time for Clash. That's why it was buggy with a bunch of champs disabled and borked champ select trading. Hang tight!

Timeless Izaya7 votes

I was wondering why I couldn't trade. I suppose that's a good thing then. I only got to play URF on Sunday because I popped my head on League and just so happened to notice it there.

I remember reading about how you all have to re-code the Rotating Game Modes essentially when you all add characters and stuff.

69ScrotalAgony6913 votes

I'm basically repeating what someone else has said on the boards but, instead of totally all random urf, can each team get a random pool of 25 champs to choose from rather than having a reroll system?

b3rn1312 votes

I wouldn't be surprised if their aram changes that were talked about recently would also apply to arurf, once rolled out. to sum up those changes: rerolls go into a pool that anyone can pick from

Xypher8 votes

Not the fucking AR again, please let us have some fun and let us try things that we actually want to play. It's a pain to go through so many games just hoping you'd get what you wanted to try out.

MattieTKD6 votes

I'm honestly surprised with how well Riot responded to Clash issues, URF is a rare treat and for good reason. Everytime URF is released there is a spike in players but after the number of daily players is lower than before URF (correct me if I'm wrong, that's the information that I have). I also really like the compensation being given, running a free-to-play business model is hard and giving stuff away to tens-of-thousands of people at least hurts that business model more.

Himmel Weint11 votes

Which can easily be fixed by leaving it in permanently. If they don't get rid of it then the daily player numbers wouldn't drop.

GoonPontoon8 votes

This. I don't know why they don't realize this. It's such a simple solution. If you don't make players binge on it, because they don't know when it will come back, then they won't stop playing after it's over.

TheFireOfTheFox12 votes

If they left urf in permanently, then nobody would ever play any of the other gamemodes.

Kiruhoa9 votes

Is there any possibility to leave it as regular URF instead of ARURF?

UltraRapidFeesh7 votes

when will the weekly rotating game modes return? that was a huge part of my growth in league and i feel newer players are missing out a lot.

Swimmer6 votes

I want Riot to bring back Dominion more than anything.

MRxANARCHY3 votes

agreed

Hanman00421 votes

Things happen. Well done Riot for quickly rolling out ARURF in lieu and, today, releasing transparent thoughts on what we all were curious, but not devastated, about.

Maintaining high hopes for the future!

Tayos17 votes

I'm actually with Riot on this one. Making the call to cancel a widescale event that was really anticipated by a ton of players like this isn't easy, but an auto-loss is something I think would be way more upsetting to players that are prepared to compete. More than anything as a player I appreciate the open communication they've had with us about the issue and look forward to playing Clash once it is released.

YaGetREKTM816 votes

Riot provides us with a FREE gaming experience, that we crave, look up lore/community content for, put money toward and tell our friends about.

Riot just wants to make us happy.

Remember, Riot = people like you n me. They just happen to be the "Challengers" at creating new content for and maintaining a Great game.

"Even the best fall down sometime"

I miss Marin and FakerRumble Azir

sKz Aaron D3 votes

All of the money Riot puts toward stuff comes from us, and is geared toward persuading us to spend more money. They aren't providing us with a free experience, they are running a free-to-play business model. There is a difference.

yackaze12 votes

But you also have to understand that it is not a pay-to-win game. If you choose to make the game completely free you have that ability, it is you as a consumer who makes the choice to pay for in game items. In the past couple of years they have made it almost pointless to pay for items with the loot system, which is a way to get skins and loot previously only available through actual money. In my opinion their game is as close as a legitimate company can get to a free game.

Arikron13 votes

Disappearing back into the shadows until the next Rotating Game Mode

DogStarSIRIUS11 votes

Ty for transparency, hopefully it is fixed for another weekend!! Agree that random URF kinda sucks, lol, give us ability to switch champs with fellow teammates in champ select and I am happy!

RiotRiot NaKyle6 votes

Check out this set of tweets from the QA lead on URF. She's got a lot of good context on ARURF from this past weekend. https://twitter.com/JustStephiroth/status/1000443966939004928

Firê10 votes

Well RIOT thank you for doing this so early, it seemed a lot of people were upset from what happened with the clash cancellation. For you to give us an orb giving anyone who was affected from the clash mode is very kind of you since you already gave us ARURF. I hope that the clash mode can be fixed soon so everyone can continue to enjoy this beautiful game.

Sir Ender10 votes

The condition to receive the Clash orb is awful, what are you people thinking? It's like you're pretending to give a consolation prize to people who wanted to Clash this weekend, without actually having to give anything to anyone. My 4 Clash teammates and I didn't bother setting up a team because you (Riot) gave us an announcement that it wasn't happening. So now, we also don't get this orb for the arbitrary reason of we didn't do something that was already clearly pointless? Can we have some consideration for people who didn't think, "I better do this anyway in case Riot decides to only hand out compensation to people who take extraneous and useless actions for edge case scenarios such as this?" I know I'm being hyperbolic, but seriously, I know I'm not the only person who missed out on Clash who didn't bother setting up a team for an event that wasn't happening (partly because I have four teammates in the same situation).

Clucker316 votes

Bruh most people had a team set up all week. The announcement came morning of clash so they probably figured everyone already had entered

Sir Ender1 votes

I wonder if you think you made any actual point here.

Strigina15 votes

He actually did.

Sir Ender1 votes

"Bruh most people had a team set up all week" This is not a point, as (s)he doesn't have access to those statistics and is pulling it out of his/her ass. And the second one isn't close to a point, so please explain what you think you see here. Or don't, idc.

Strigina11 votes

Well if you don't care why do you even bother to reply?

Sir Ender1 votes

I'm just giving you the opportunity not to feel obliged to reply, because just before that I invited you to explain. Given that you offered no explanation and just focused on that bit for some reason, I take it you have nothing further to say regardless.

Strigina10 votes

Or maybe I just won't waste my time with explanation for someone who won't listen anyway because is apparently here only to cry about imaginary unfairness. Why would I explain myself to someone who doesn't care?

Have a nice day, sir.

Bodhizapha21 votes

So you did not prepare and you're crying cause you don't get anything? I love it Riot can't win with you guys. Next time set your team up...be a eagle scout ffs. Shit happens man...its called life. Most kids don't get it....its ok though as you grow older, and actually figure out how crappy life is sometimes, you will have an epiphany, and say wow I was such a cry baby to Riot over a free game.

Sir Ender2 votes

It's funny how you're also mocking having the team set up while trying to justify whatever position it is you're trying to defend. Honestly, it just seems like you're an idiot trying to flame because you didn't have to be in school today. Either that or you're some kind of Riot shill, it's hard to tell when someone rambles as pointlessly and nonsensically as you have here.

ĘbbAndƒlowey17 votes

Except you're complaining about "being ready" but not doing anything about that prior to the tournament. And the moment people were compensated for having their time wasted (when you sign up for an event, you want to be a part of the event,) you cry because your team didn't set up the actual team. You're complaining about something that is 100% on you and your team for not being preemptive with your sign up.

They're mocking you for for being immature about it, not the team/game itself.

Gameinformer40419 votes

Dude, you had time up a team before the announcement was even out there. After ebing sent out. They disabled the tab. You legit have no excuse as to why you didn't make a team prior and have it ready for the match.

Sir Ender3 votes

"You had time up a team" I have no idea what this means, please try again. "You legit have no excuse" lol, what excuse do you think I need? Ready for what match? The event was cancelled, hello? Crank down the drugs, Gameinformer404.

Keys to Da Ladyz24 votes

Crank down your bronze ass, jeez. Look at the power trip you are on, your keyboard must be ecstatic that it has a macho powerful guy tapping it.

Gameinformer40418 votes

I admit, I did make a typo in my response to your reaction to the conditions. I was trying to say you could have formed a team at any point last week and would have qualifed just fine. The option to make a team was not restricted to you.

You are also trying to gain a reward from not doing anything. People went to the store and bought clash tickets anticipating the event would be on and made teams to ensure they had a spot. You never made this kind of commitment for the event and as such should not be given compensation. My comments about an "excuse" were not directed at your OP. They were made to strengthen my argument that you could have gotten these rewards, but never made an effort to do so.

Regarding the comments on being "ready for the match" are about the clash tab interface. When you make your team, you can put up a ticket and are then ready for your game. The time roles around and you just start ban and pick phase. Because people anticipated this scenario going down, they bought tickets and we're ready to go. The event was ultimately cancelled and ruined hype among players. Players who were dedicated to the event from the start should and are being compensated. If you didn't care enough to make a team or join one (They literally created a Discord for people without any IRL friends who play league, so you can't say you didn't have a way to joina team), then no. You should and aren't getting competition for the problems.

And please ensure respectful. I'm all for conversation and admit when I'm wrong but I think your hostility in your response is a bit unnecessary and overreactive. I am human and make mistakes.

L0rdErebus4 votes

Let me start with, they are thinking of the people who put in the effort to actually participate in Clash, a.k.a. people who made teams the moment clash was available for them to do so. Now feel free to correct me if I'm mistaken in this, but you and your 4 friends had all week to set up a team, get tickets, and be ready for Clash BEFORE they made the announcement that it was being cancelled due to issues with Clash. So unless I'm misreading your post somehow, or am vastly misunderstanding something Riot has done, your post just boils do to you being unhappy with not having made the team with your friends and as such not getting the Clash orb, despite the fact that that is very clearly on you and your friends. If I'm mistaken somehow, then please, correct me.

BcDed1 votes

Why does it matter when you entered your team in the client, the work isn't clicking 2 buttons I did that half an hour before for the clash beta. The work is getting people around that work had already been done and yeah I was real upset when they canceled clash. That is what the compensation is for, there isn't a good reason they can't deploy the compensation server wide, they've done that for technical difficulties before.

FiddlerSticks3 votes

Remember that this is compensation. Not a gift. If you weren't signed up by the time clash was cancelled Riot would have no realistic way of finding out if you were interested in participating. Riot is giving out cosmetic loot which ultimately costs Riot money. LoL uses a freemium business model. Those cosmetics are the bulk of their income. I'll give you an example that is comparable. Imagine a baseball tournament is planned to happen at a stadium. That stadium sells tickets for entry to view the tournament. Time goes on and it's the day of the tournament, but the town got struck by a tornado that came out of nowhere. Now the stadium is damaged and the tournament is forced to get cancelled. The stadium, (or whatever company was responsible for ticket sales) should refund the tickets if they want to keep their credibility, (They actually don't have to compensate and Riot doesn't need to either but that would hurt their image). So lets apply this to your case now. You were planning on going to the tournament but you still didn't have a ticket the day of the tournament. The stadium won't compensate you if you never had paid to attend. Now It's not exactly the same because the stadium is losing literal money and Riot is losing potential sales. Riot gave players that were signed up and likely to attend clash compensation, but they could've been signed up with four others and they simply were not gonna go. Riot is compensating players that paid no money to them, they simply signed up. Now back to your comment. I guarantee you more people were planning on NOT playing clash then there were people planning TO play clash. Why would Riot compensate people with their potential revenue when the player never showed any sign of actually participating.

TerraCorruption8 votes

BRING URF BACK!!!!!!!! BRING URF BACK!!!!!!!! BRING URF BACK!!!!!!!! BRING URF BACK!!!!!!!!item 2421

Ashwagandhaa8 votes

You said URF was here for the weekend, so I assumed since it's Memorial Day weekend here in NA, that it would still be up Monday. Players, like myself, can't seem to get enough URF. I think it'd be an awesome staple if it was put up once a month for a weekend. Since making an account for this game, I've only gotten to play URF 3 times and have played various other RGM, none compare to URF.

funny rage307 votes

In my opinion you should Beta test something for more than one weekend. But Riot handled the situation very well, and I applaud them for that.Veigar

RiotRiot NaKyle21 votes

More betas are definitely in order, but we did do a ton of betas (internal, Vietnam, Turkey, Europe, NA, and Korea) for Clash. Something that makes this weekend's failure all the more frustrating.

Orga Itsuka6 votes

I personally feel that ARURF is not really a good substitution for what was supposed to roll out this weekend. IMO....

MRxANARCHY20 votes

i think it was

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