Compare Your Connection With Lag Report

Riot·Oct 23, 2017·4 votes·135,326 views

Introducing Lag Report: A New Tech Tool

TL;DR: Lag Report is a new tool that compares your League connection to others in your area, showing you which ISPs and network setups get the best results.

The internet is dark and full of terrors. If you’ve ever had connection troubles, one of the first things you do is try to figure out what the hell went wrong. We’ve faced these existential questions, too: is it my ISP? Which router settings should I change? Is it my roommate’s questionable torrenting habits? What is life?

For the next campaign in our righteous crusade against lag, we’re shining a light on the root causes of internet issues with Lag Report, a tool that scans the countless ways people connect to League of Legends around the world to find what gets the best results in your area.

We want Lag Report to help you get the most out of your internet; it’s a new tool for transparency that lets you see the best ways people are connecting to League in your area so you can make informed choices with all things internet-related. Check it out and let us know what you think. We’re excited to refine and improve this mad experiment, and the more data points and constructive criticism we get from you guys, the better it’ll be.

What is this tool? Lag Report is a website that provides you with visibility into the quality of internet connections to League of Legends based on actual games played. It also includes a bunch of tips on how to get the most out of your connection and breakdowns of what causes lag and ways to fix it.
How does it work? We’ve aggregated data from billions of games of League of Legends to allow players to compare their League connection against your ISP and other ISPs in your area.
Why should I care? Have you ever wondered how your connection stacks up against other players on your ISP? Have you ever wondered how your ISP stacks up against other ISPs in your area? If so, you’ll enjoy trying out Lag Report.
My score is low! Your connection score can be influenced by a variety of factors, however it is most significantly caused by high packet-loss and high jitter. If your score is significantly lower than your ISP’s score or other ISPs in your area, we have multiple recommendations in the “What can I do?” section.
What about a ping test tool? Lag Report’s a bit different - it’s not a minute-by-minute way to see your ping before entering a game, but it will give you a new vantage point to judge how good your connection is overall, and what to expect based on your past games. Future attempts at something like a ping tester will be more valuable because of the groundwork laid by Lag Report, and while we don’t have updates on that front right now, we’re certainly not finished with our quest to unmask and destroy lag in all its forms.

Head over to Lag Report and let us know what you think!

116 Comments

megadethfishOct 23, 201726 votes

So, I just get an application error result... :(

RiotWestbrokeOct 23, 201715 votes

Our apologies for this one - the team is aware and is actively working on a fix!

allblacksOct 23, 201710 votes

Thank you for giving us this awesome free tool!

megadethfishOct 27, 20172 votes

Agreed, sorry for the late reply but great work you guys. And thanks for working on the fix so quickly.

StexeOct 23, 201714 votes

Looks like it is getting slammed by users and is down.

Neat idea, but what I'd really like to see if a way to determine our in-game latency without actually being in-game. It sucks when you get in-game and realize you have horrible ping and basically just lost for your team.

Stoic SoldierOct 23, 20175 votes

there is always the practice tool :)

BoxerPeterOct 23, 201713 votes

It is actually possible to check your ping without entering game! I do it every time I am about to queue up.

Press the windows key + R(to open the Run menu)
Type in "cmd" and press enter.
Copy and paste this into the black window using right click and press enter. ping 104.160.141.3 -t

Now you will see your ping time to the NA server. For Eune use this ip: 104.160.142.3 For Na use this ip: 104.160.131.3

The section that says "time = ___ ms" is your ping!

NOTE: for mac users open the terminal app and simply copy and paste the IP WITHOUT the " - t " it should work. Enjoy! [slayer-pantheon-thumbs]

ZeetzOct 27, 20171 votes

This solution is less than sufficient to determining overall game connectivity, as it measures a point along an entire match.

I would recommend that RIOT institute a SUPPORT process that includes the following steps:

Download "PingPlotter Free" [ Here is the link - https://www.pingplotter.com/products/free.html]
RIOT provides the Game Server IP address
Install and start PingPlotter Free and instructions on entering the Game Server IP address
Launch League of Legends game and play at least one full game (more will provide better results).
Open PingPlotter Free and take a screen capture (or download the captured plot file).
Submit the captured file to RIOT via the SUPPORT page.

This will give critical information about the client to server connection, and provide RIOT a better understanding of where the problem(s) exist either at client-side, routing, and/or server-side.

BigBokSOct 23, 201710 votes

YOUR CONNECTION SCORE LAST 30 DAYS: 65/100 YOUR CONNECTION SCORE LAST 7 DAYS: 40/100 YOUR CONNECTION SCORE LAST DAY: 0/100 [slayer-pantheon-thumbs] anybody wanna swap? :(

RC1139Oct 24, 20172 votes

Last 30 days: 7/100. Yeah I'll swap

Blue Moon WolfOct 23, 20179 votes

Score with Ethernet cable: 91

[slayer-pantheon-thumbs]

Score with Wifi: 69

[zombie-nunu-bummed]

SakuraMavenOct 23, 20175 votes

Thanks for adding a neat feature riot! [sg-kiko]

CosnirakOct 23, 20175 votes

I have issues with my connection going out temporarily, but visibly. It's not bad ping, packet loss, or jitter, it just drops completely but for usually short periods of time like 5-30 seconds. Often it will happen 2-3 times within a single minute, stop for a little bit, then go through the same cycle. Some days it happens a lot, others it doesn't happen at all. It happens to all computers in the house simultaneously, wireless or not.

Will this show up in the lag report? Comcast is known for having this issue (around the nation, not just in my area) but it's so intermittent that it's hard to measure or test in a meaningful way and makes it nearly impossible for their techs to see happen live. It averages out to a relatively small amount of down time in total, but can have a large impact if it happens during a game of League. I've had 4 techs come out over the years to try to deal with it, most have made things temporarily far worse and none have even remotely seen it let alone fixed it.

RiotWestbrokeOct 23, 20177 votes

Ugh, that's frustrating. Try writing us a support ticket and see if we can help get to the bottom of it, we're happy to help and our tech agents have seen all kinds of messed-up connection problems.

Apex SupportOct 24, 20171 votes

I had the same problem till a year or so back. The thing that fixed it for me was making some QoS rules. Basically what i did was changing the protocol for league from udp to tcp and gave it the highest priority possible. Also I made some general rules for other things like browsing and downloading and gave them priority's ranging from low to medium. after that a consistent connection from 16 - 18 ping all the time even when all 6 of us where using our network intensively at the same time.

CosnirakOct 24, 20171 votes

This isn't that kind of issue. This is my entire connection going out, regardless of what I'm doing. It has nothing to do with League, protocols, or priority rules.

The BirchOct 24, 20171 votes

Then I don't know what we can do to help you. You're saying it's a problem with your ISP.

CosnirakOct 24, 20172 votes

Yeah, not expecting help with it. Was just curious if it would affect the score on the lag report tool.

hues1995Oct 23, 20174 votes

Lag machine broke

CosnirakOct 23, 20174 votes

I unsurprisingly have the worst service in my area. But of course the other two don't actually offer their service at my address... [zombie-nunu-bummed]

EnchantéOct 23, 20173 votes

"Unrecognized Account

The Lag Report does not recognize this account. You may not have created created a Summoner Name yet.

Please login to the League of Legends game client and create a Summoner Name."

What..?

LavaahOct 24, 20171 votes

I just had the same issue.

I logged out of my account at the top of the screen and back in and everything showed up.

RiotViscariousOct 24, 20171 votes

Are you all still experiencing this error? We've tried reproducing it but haven't had any luck so far. Do you happen to have cookie blockers enabled?

DokizOct 24, 20171 votes

I'm having this error, I have adblock installed but no cookie blockers as far as I'm aware.

RiotViscariousOct 25, 20171 votes

The other suggestion I can provide is to access the site in 'Incognito Mode.' That seems to have resolved the issue for other players that have experienced this error.

LavaahOct 25, 20171 votes

I am no longer experiencing it.

I was already logged into my online league account when I clicked the link and received that message. Once I logged out and back in everything was fixed. I have since been back multiple times and I have not experienced anything weird since the initial instance.

I do not have any cookie blockers enabled.

EnchantéOct 26, 20171 votes

Just like Lavaah said, the issue is solved by relogging in. However my location is currently not supported by lag report. LOL

PentaglockOct 24, 20173 votes

98/100... not bad

AuroraDrag0nOct 23, 20172 votes

Interesting, thanks!

DoryOct 23, 20172 votes

"Application Error An application communication error has occurred." :(

NasuunaOct 23, 20172 votes

I have to use a vpn cause comcast doesn't know how to route packets.

La Belle SauvageOct 23, 20172 votes

Excellent, Thank you riot!

Will this tool help to identify those seemingly random ping spikes players sometimes experience?

Typically my Ping is between 15-18.

However, from time to time it'll Spike to 700, then drop to 200 then back to 15.

Is it more on my end or could other people connected to my game be an issue? What about Discord? I seem to have issues more often when I'm running DC.

RiotViscariousOct 24, 20172 votes

Yes. Ping spikes should be picked up as packet-loss and jitter through the lag report. And yes, discord could be a source of connection issues since it could conflict w/ League traffic. I recommend checking to see if your router supports QoS, which can address issues using VoIP at the same time as League: https://support.riotgames.com/hc/en-us/articles/115007683527#qos

Flying KnivesOct 23, 20172 votes

It says i have a 92/100, but last ranked game i played i kept spiking 500-1200 whenever i engaged... Should i be looking at my computer or something?

Scratch that, it said 70 when i logged in

allblacksOct 23, 20172 votes

Best score in the last 7 days is higher than the best score in the last 30 days.

DaimaoOct 25, 20172 votes

I'd like to point out that ever since Riot made the announcement about becoming their own ISP my latency has more than quadrupled (with a clear downtrend over the years). I also went from a stable jitterless latency to one that is very volatile in it's jitter. The jitter is 10-20ms but the volatility is high.

Unrelated to network performance but a bug I reported in closed beta is still present and it is present on multiple hardware architectures (tested throughout the years). The client process doesn't exit cleanly, causing the mouse pointer shadow to become disabled.

AlchemixtOct 23, 20171 votes

I dunno if I trust this thing. Says my score is an 89 but I disconnected from 5 games yesterday and every hour or so my internet has been cutting out for a few minutes for the last week or so.

RiotViscariousOct 24, 20171 votes

There are 3 scores; 30 day, 7 day, and 1 day. Is your score 89 in the 7 day or 1 day view?

AlchemixtOct 25, 20171 votes

89 30 day (i've only really been having issues for <7 days or so), 89 for 7 days (which I would argue is much higher than it should be given the issues), 88 for 1 day (in a day in which I disconnected 10 times from games including at least 1 event where I received a leaver warning because I was disconnected for so long).

DeathAce7Oct 24, 20171 votes

In the spirit of fair play, could we group players by ping. With this new tech surely in this day and age grouping player by rank then by ping stats just makes sense. Alternatively have a ping cap. so anyone with 20ms gets throttled back to 70ms or 60ms?

samonosukeOct 24, 20171 votes

lol a ping cap that's just dumb grouping people together makes sense but capping there ping so it doesn't go below 60 or 70 is not.

DeathAce7Oct 30, 20171 votes

How does it not make sense, you might not think it's a good idea however putting everyone on the same playing field makes sense to me. Alternatively build Queues based on Ping? So you can play in 20ms Queue with 70ms if you like, but everyone in 70ms Queue plays at 70ms minimum y'know. But now I'm getting real crazy

xReemxNov 2, 20171 votes

This tool has helped me a lot. After I saw just how bad my connection score was (41 on wifi), I decided to get an Ethernet cable and now my score is 93! Thank you so much riot for opening my eyes.

VOTE DON T 2020Feb 5, 20181 votes

[draven-pose]

VOTE DON T 2020Feb 5, 20181 votes

[draven-pose] item 1418

JyggaIagMar 20, 20181 votes

My summoner level is 92 and from my experience i do more good than bad, I had experiences where my router shuts down as in it doesn't turn off but if you were to DDOS, basically it froze like 2x this month which abnormal and i have a leaver buster? Is there a way to decrease the time at least of it instead of leaving it 20 minutes every time. Like i said i do more good than bad and it's unfair for players like me,(As in freshman year of high school, I abandon my matches purposely cause sometime family, friends, school, or sports got in the way. However, now I'm a senior and I play a lot more cause wrestling season is over, I've been playing a lot and i honor players and vice versa, and i don't abandon anymore other than the past 2x due to router freezing. Overally being a "good sportsman".) to keep having this long 20 min wait que. Can you guys some how create a system to decrease the amount of time of leaverbuster?

SpysyJun 28, 20181 votes

Trying to figure out why this app says i have 46ms and yet i have a steady 75-80 every game despite 170mbps internet : /

Swood GrompetJul 12, 20181 votes

People in my area: 93/100 Me: 0/100 Huh. Thanks Comcast.

CriticalerzzzJun 10, 20191 votes

Bad connection? Stop using the goddam ( Wi-Fi ) and use a ethernet cable instead !!!

tox1cgirlJun 28, 20191 votes

Hello riot games.........Please fix disconecting issue game keep disconecting me but i still have intrernet i cant even play like do something about it and last time i got disconected i left the game and again reconect and i got 20 mins waiting for a match like wtf because of your bad servers i got 20 mins waiting.....Every other game that i played it dosent disconecting me.......Why did u add freaking tft if u cant even fix a disconecting lag...THIS GAME SUCKS (TY RITO)