NA Server Downtime: Scheduled Maintenance 11/19

RiotRiot Ahab·11/18/2014, 4:49:56 PM·90 votes·176,575 views

UPDATE 7:01pm Maintenance complete and NA is online! League is back with Patch 4.20 live to boot. We're cranking up the login queue slowly to avoid the server getting smashed under the rush so you'll see extended wait times, but as it cranks up we'll be back up to normal in no time! As an additional note, transfers to and from NA will be re-enabled on Nov 20. Thanks for hanging with us and we'll see you on the Rift!

UPDATE 6:36pm -- Hi all, many of you are likely able to patch, but as you've seen the NA environment is not online just yet, but we're close. My apologies for the back-and-forth on timelines and expectations. We definitely mismanaged the timeline despite an attempt to build in plenty of "disaster check timing". We should be up soon, and I'll be here in the thread answering what questions I can until we are online and live.

UPDATE 3:55pm *-- Hey gang! Apologies, with NA downtime I was unable to log back in on my NA account, so now I'm also rednamed in EUW! I should start a franchise. Update from the war room is that most of the NA server is ready to go, but some services such as Teambuilder are being finicky in QA rounds. Current ETA is within a half hour - around 4:30pm PST or so. *

** UPDATE 11:32am** -- Hey all, I've got word from the maintenance war room. Data transfers aren't moving as quickly as we originally estimated, so we're shifting the "estimated restoration of services" (tech lingo for "server online") timeline to 3:00pm PST today. Both the service status page and I will keep you updated as we go!

Hey gang, just a reminder: we’re bringing NA offline for scheduled downtime tomorrow (November 19) starting at 12:01am PST. For about 12 hours, you won’t be able to log into the client or play League on the NA server. We’ll update the service status page once League is back online.

During downtime, there are a few other leagueoflegends.com features you won’t be able access: referring a friend, signing up for a new account, changing your password, updating your email address, or modifying your account.

Personally, I’m going to power through Dragon Age: Inquisition during the downtime. What about you guys?

2,108 Comments

Shirikodama11/20/2014, 1:05:34 AM116 votes
ToughFluffs11/18/2014, 5:18:50 PM78 votes

Probably going to be applying for jobs and struggling to figure out what I'm gonna do about my college classes now that I'm not doing too well. Being an adult is awful.

Camp Me Please11/20/2014, 2:04:37 AM73 votes

Irelia think Urgot to give us some RP. Annie body who has been waiting for 16 hours for something deserves some sort of compensation. Ahri waiting in Vayne ? I'm being Draven crazy. I'm sitting here staring at the summoner 6 of the launch button; it's more Zed thanSion . Would it really hurt anything to give the Zilean of us some RP? Knowing my Lux , you would give us IP instead, but that's about as good of a gift as a item 2004 for DrMundo, because I already Leona ll of them! I really hope Vi don't Jinx this, but just Ryze above the norm. If you give us Elise 400 RP, Vi Garentee we will never {{summoner:10}} this issue again. We know you're almighty, Riot Games, you can summoner 11 us all if you wanted to, but you can also summoner 14 something in all of us, by compensating our item 3110 with what we Ashe of you. I mean, what would Heimerdinger do?!

With all due respect and affection, DirtyLegThompson

Mythàl11/19/2014, 11:04:42 PM44 votes

Patch 4.20? Insert blazing it joke.

heat haze11/20/2014, 12:35:32 AM24 votes

You know the funny thing is, when the servers finally up, were gonna be waiting another hour in the login queue.

FeedStar11/20/2014, 2:14:21 AM22 votes

Riot:

As a IT Project Manager, business consultant, and successful entrepreneur -- this failure to execute what numerous companies, firms, organizations, and other institutions across the nation have managed to successfully complete is a sheer demonstration of poor management.

I strongly suggest you invest in experienced individuals capable of accurately mapping and planning a project of this magnitude; one with demonstrated abilities and experience to make transitions such as this smooth and seamless, not for you -- but your consumer; who you continue to piss-off: by failing to accurately access the true scope of a project, the time-frame in-which it will take, a failure to accurately project map and determine problem areas and develop contingency plans a head of time.

Those of you suggesting the game is free; there are plenty in here who have paid more over a year then the $5 a month would add up to. To assert RIOT is not making a great deal of money via their pricing strategy would be naive. IF that WERE the case, the strategy would change, rapidly. The simple fact is, they earn more off skins then they ever would off monthly subscriptions.

While there are plenty suggesting that there are other things to do (and there are); that's not the point. I'll play a game on my time, when I want to. I am a well balanced individual, I understand there are plenty of other things I can spend my time on -- that's not the point. The point is, you failed to deliver on your promises. You failed to plan accordingly. You are pissing off customers, many of whom -- like me -- are probably downloading other games, picking up destiny, cod, the new gta etc. -- aka not playing your game, and leaving with a bitter taste.

I've been wanting to give SMITE a try for a few months, but not really motivated to do so; I'll take this update (and the looming 4.20 which is sure to follow) as an excuse to take a break from RiOT ----- who is to cheap to hire an effective, experienced project manager for such a large project. BRAVO.

PS: You suggest many new, great and awesome improvements are on their way -- get someone capable of effectively rolling them out, so you do not continue to further the negative reputation and taste that you are leaving with so many fans. The $100k it would cost to bring in an effective team, would be well worth it for your customer base. I guess what upsets me about RIOT is the sheer lack of customer relationship management they have ------- you guys act like we are drug addicts, and we're the drugs. How long has it been since the updated time table -- 3 hours, and not a word to your consumers?

Sincerely,

One, "big-money" fan -- who will not be well compensated for your failure to plan. A fan, who is likely using this as a reason to take his money elsewhere, depending on your willingness to COMPENSATE YOUR CONSUMERS FOR YOUR INABILITIES. Customer relations are important at all levels -- demonstrate you believe in that RIOT!!

Give My Elo Back11/20/2014, 1:20:17 AM22 votes

Yeah guys I realize that you guys aren't a small company, and that hardware changes can take a long time; but that's not the problem here. You guys gave your fans and customers a timetable, and didn't get even close to when you originally said it was going to be done. Like, that's pretty annoying, but the fact that you guys are only giving millions of people updates on it like every 4 or 5 hours........ Come on now.....

Surr20plz11/20/2014, 12:25:32 AM21 votes

GIVE US ALL 1000 RP!!!

What? You thought we forgot?

RiotRiotNoyz11/18/2014, 10:59:52 PM19 votes

Yes, Ahab, who or what is your white whale? I too have been dying to know.

Sweetmau511/20/2014, 1:04:58 AM18 votes

So how much longer till Ahab logs in again and tells us it'll only be a little longer, again

ASpadeT11/20/2014, 2:35:21 AM16 votes

Can we get a "play offline" button for times like this?

TKC Traker7411/20/2014, 1:42:59 AM15 votes

They broke it. That's it. No more league ever.

Arcaidas11/20/2014, 12:34:50 AM15 votes

please tell us the real time its gonna be back so i dont waste time waiting

Hypnotic Dirge11/20/2014, 1:51:12 AM15 votes

I think we should all have a moment of silence for the items that are being removed from the game. R.I.P. item 3131 item 3005 item 3123

Citrogen11/20/2014, 2:23:58 AM13 votes

"Just 1 more hour and I will be ready." -Proof that Riot is a woman.

MrPrplmonky11/19/2014, 5:12:14 PM13 votes

Underpants are secret phase 4.

Captain Underpants just confirmed as next champion after Kalista.

CãitUltedJFK11/20/2014, 1:38:37 AM11 votes

Riot: just one more hour we can get it up and going 5 hours later Riot: just one more hour plz

Doriån11/19/2014, 1:16:50 AM11 votes

Fap Until The Games Back Up.

skullzx711/20/2014, 1:42:03 AM11 votes

Rito, I need to get on to feed my poros, they're starving! Any ETA on when i can feed them?item 2052

Cupid Bot11/20/2014, 1:41:07 AM10 votes

Hey Riot! The East coast called... They want their time back!

championmaggot11/20/2014, 1:35:36 AM10 votes

should have just said "until further notice" from the start al these "just another hour, just another half hour, just another hour" is incredibly useless because at this point you probably have no idea how long it will take. should've just said "until further notice" considering were coming up on hour 18 of 12 hour downtime.

Smol Squash11/20/2014, 2:45:11 AM9 votes

"Now that we're done updating Sona's boobs, lets finish the rest of the game."

Smokey Joe11/18/2014, 5:10:48 PM9 votes

Guess Im gonna do what I did before League of Legends, Call of Duty MW2!!!! Only cod I will play the rest of the series afterwards is trash.

21 Savage Mode11/20/2014, 1:41:01 AM9 votes

This is actually getting ridiculous... Fio

Lightsie11/20/2014, 1:57:42 AM9 votes

i think they took patch 4.20 a little too literal if you know what i mean.. maybe that's why it's taking so long. ^^'

Strakt11/18/2014, 5:20:15 PM7 votes

This isnt for patch 4.20 right? Will there be a separate maintenance for that?

LeRiv11/18/2014, 5:04:47 PM7 votes

Whats going to happen in this Downtime?

hi im luck11/18/2014, 8:36:32 PM4 votes
  1. Out-of-date infrastructure (poor stability)

  2. ISP traffic routing (network optimization)

  3. Server location (ping distribution)

So this is the first part of the NA Servers project? Around when will the second part come about and the third?