RP update: Cost and refunds

Riot·2/19/2019, 7:08:17 AM·9 votes·136,060 views

TL;DR: We’re updating our global pricing and refund policies on March 5th.

  • Several regions will see increased RP prices to account for new tax laws, currency shifts, inflation, and consistency across regions.
  • The new refund policy will return one refund token every year if you are below the cap of three. Additionally, you can now refund most unused content in the client within a week of purchase without using a token.
  • From now until March 5th you’ll receive extra “bonus RP” on all RP purchases.


Hey Everyone,

Starting on March 5th, RP prices will be increasing in many regions. Each year we review global pricing and make adjustments to account for changes in currency inflation, taxation, and regional fairness. This year, we’ve seen more changes than usual, from the introduction of new taxes in several countries, to the continued weakness of global currencies relative to the US dollar, and inflation.

Each impacted region has different reasons for their specific change, but all impacted players will see their RP prices increase. We're also going to give extra bonus RP on purchases from now until March 5th and take this opportunity to update our refund policy.

You can find the detailed changes for each impacted region below.

Price and Purchasing changes:

  • United States, OCE, EU, and KR
    • Historically, we’ve paid sales tax (VAT or GST) in a number of countries on the money we receive from RP purchases. In the past, we handled these in different ways, either absorbing the cost or including it in the original pricing. Recently, more countries have added VAT/GST or similar taxes on digital goods (Australia, New Zealand, several in LATAM, USA digital sales tax). There’s also been a lot of currency fluctuation and inflation that has led to sizeable differences in the value of RP between currencies. The following price increases will help create a sustainable and consistent policy to ensure fairness between and within regions:

    • United States: In the US, these taxes are collected at the state level, so you may see 8–10% additional sales tax on RP purchases depending on your location. Details can be found here. Base RP prices will not be changing.
    • EU: 9-15% increase. Please note that the price changes impact players checking out with the local currencies of the country listed:
      • United Kingdom: 9%
      • Euro Zone: 15%
      • Poland: 11%
      • Romania: 11%
      • Hungary: 11%
      • Switzerland: 10%
      • Czech Republic: 11%


    • Korea: 15%
    • Australia: 10%
    • New Zealand: 15%


  • LATAM, Turkey, and Brazil
    • Recently we've seen wild swings in a few global currency values and increased inflation in these regions. These changes will level prices with other currencies within their respective servers, as well as the rest of the world.

    • Mexico: 12%
    • Chile: 10%
    • Peru: 10%
    • Turkey: 20%
    • Brazil: 7%
    • Uruguay: 40% Uruguay’s change is due to new taxes in addition to the inflation mentioned above.

Refunds

We want to create a consistent worldwide refund policy and expand your opportunities to return stuff you accidentally bought, or didn’t like, or whatever really.

  • Current System: Each League of Legends account gets three refund tokens to use over the course of its life. If you don't have refund tokens, you're unable to refund any purchase.
  • New System: Each League of Legends account starts with three refund tokens. Each year, you'll be granted one additional token so long as you've used at least one (at any point in time, you can't have more than three tokens). Additionally, you'll be able to return certain unused items directly in the client within a week of purchase without using a refund token.

As a result of this change, anyone who's used at least one refund token before today will get one back. These tokens will start rolling out with this week’s patch.

For a list of what items can’t be refunded and other details, please check out the support page.

Extra Bonus RP

With so many regions impacted by the price increases, we’re giving extra “bonus RP” on all RP purchases to every region from now until March 5th.

145 Comments

Deep Terror Nami2/19/2019, 6:10:47 PM92 votes

This is pretty great (you know, except the taxes).

I think the content systems could use a "try before you buy" though. You know, all skins/champs unlocked in Training mode?

Vermili0n2/19/2019, 6:18:02 PM18 votes

When I try to see the detail page about the price changes in the US depending on the state it tells me I'm not authorized to access this page Error 403.

RestInPeaceEtika2/19/2019, 8:24:14 PM15 votes

If I buy a skin, and test it in training mode, will the skin still count as "unused"?

Rightful Joker2/19/2019, 6:31:48 PM10 votes

What about Canada ?

Naalith2/19/2019, 6:16:43 PM6 votes

For those of us who used all 3 of our tokens over 3 years ago, do we still only get this one token next patch or are we getting them all back?

Sebetai2/19/2019, 6:21:06 PM6 votes

Happy that we're getting a refund tokens back.

Pulsefire Seph2/20/2019, 2:24:41 AM4 votes

Can I refund my Pulsefire Ezreal skin? The rework made it garbage and I never use it anymore.

philimix2/20/2019, 12:04:37 AM4 votes

quick question, will you be able to, maybe for a limited time or something, make it so we can refund stuff from before the 90 day limit. Most of the regretable purchases I have made were about 1-2 years ago and I would love to be able to refund older ones. If that is not duoable, will it be possible to contact riot support in order to refund an older purchase?

I love cowboys2/19/2019, 6:12:38 PM4 votes

Holy shit we're getting more refunds!

Wendígo2/19/2019, 6:15:04 PM4 votes

Support page isn't updated with these new rules What does "unused items" mean

Tenjin2/19/2019, 9:43:05 PM4 votes

Does the bonus RP also apply to prepaid cards. (If I buy a 50$ prepaid card will I still get 7200 or the current in store amount of 7900)

Twitch npc2/21/2019, 8:38:52 PM3 votes

How much is the Bonus RP?

Guiboulou3/6/2019, 3:34:06 PM2 votes

Ok... I thought this was fine and all, but why did it take away the option to pick the currency we want to use???

Alkioni2/19/2019, 6:13:33 PM2 votes

Will users get that 1 refund token by the end of this year or when the new system is introduced on March 5th?

Lauchmelder2/19/2019, 7:31:22 PM2 votes

15% price increase in the Eurozone....

TheOutlawGraves2/19/2019, 7:47:55 PM2 votes

i like to ask on skin base around gemstones for me it dont matter but ik some people would care to have this seen its so much money some people put in to even get these 10 stones and what happens if it just something in the end you dont like you should be able to refund this for the stones and get another one that you end up doing liking

z04025812/19/2019, 7:59:31 PM2 votes

How much 'bonus RP' will be given?

Moonnancy2/19/2019, 8:27:58 PM2 votes

yay refunds

helloimasmurf2/20/2019, 3:12:27 AM2 votes

I spent 30$ CAD and 5$ USD earlier this month on this account. I wonder if I can get the extra bonus rp. I wish I would have known this was coming up. :/ I would have waited.My purchases were on 2-4-19, 2-5-19, and 2-5-19. Would be nice if they made this retroactive back from like the beginning of February on. I don't expect them to make it retroactive back a month, but 2-3 weeks would be really nice.

boooublabla2/21/2019, 7:43:38 AM2 votes

[sg-jinx]

GiveTheManAName2/21/2019, 4:31:38 PM2 votes

34 years old here, also understanding economics more than enough to say the following: 1.It makes perfect sense from the ”bussiness model” point of view to do what they are doing, Im surprised they havent raised prices even more (compare riot pricing to other big games and hold your jaw while you do it...) 2.Remember that maybe 70%-80% of the league players around the world are KIDS, some of them quite growned-up, but stil KIDS, living with their parents, and using daddys money to buy rp - in the rare cases, like yours or mine, that they must spend money they work for, they DO NOT know the value of money anyway, and if they like a skin they WILL spend whatever ”baby sees / baby wants” 3.MOST IMPORTANT - you people must remember that this is stil a FREE to play game, with no cost to buy, and no monthly server manteinence fee - do you even realize how rarely this happens in the gaming industry??? almost never, for such a big game. So maybe take my advice, and simply control your spendings more wisely, and STOP buying every skin :DXD Btw Riot, if you see this, you guys could actually make up for this by lowering champion prices (both rp and be), the real money its in the skins anyway! Peace!

ThunderWolfbeast2/20/2019, 5:58:48 AM1 votes

Give me a new kayn skin and I'll be happy

Ahris2/19/2019, 6:46:29 PM1 votes

NY sales tax?