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RP update: Cost and refunds

Riot··9 votes·136,060 views

TL;DR: We’re updating our global pricing and refund policies on March 5th.

  • Several regions will see increased RP prices to account for new tax laws, currency shifts, inflation, and consistency across regions.
  • The new refund policy will return one refund token every year if you are below the cap of three. Additionally, you can now refund most unused content in the client within a week of purchase without using a token.
  • From now until March 5th you’ll receive extra “bonus RP” on all RP purchases.


Hey Everyone,

Starting on March 5th, RP prices will be increasing in many regions. Each year we review global pricing and make adjustments to account for changes in currency inflation, taxation, and regional fairness. This year, we’ve seen more changes than usual, from the introduction of new taxes in several countries, to the continued weakness of global currencies relative to the US dollar, and inflation.

Each impacted region has different reasons for their specific change, but all impacted players will see their RP prices increase. We're also going to give extra bonus RP on purchases from now until March 5th and take this opportunity to update our refund policy.

You can find the detailed changes for each impacted region below.

Price and Purchasing changes:

  • United States, OCE, EU, and KR
    • Historically, we’ve paid sales tax (VAT or GST) in a number of countries on the money we receive from RP purchases. In the past, we handled these in different ways, either absorbing the cost or including it in the original pricing. Recently, more countries have added VAT/GST or similar taxes on digital goods (Australia, New Zealand, several in LATAM, USA digital sales tax). There’s also been a lot of currency fluctuation and inflation that has led to sizeable differences in the value of RP between currencies. The following price increases will help create a sustainable and consistent policy to ensure fairness between and within regions:

    • United States: In the US, these taxes are collected at the state level, so you may see 8–10% additional sales tax on RP purchases depending on your location. Details can be found here. Base RP prices will not be changing.
    • EU: 9-15% increase. Please note that the price changes impact players checking out with the local currencies of the country listed:
      • United Kingdom: 9%
      • Euro Zone: 15%
      • Poland: 11%
      • Romania: 11%
      • Hungary: 11%
      • Switzerland: 10%
      • Czech Republic: 11%


    • Korea: 15%
    • Australia: 10%
    • New Zealand: 15%


  • LATAM, Turkey, and Brazil
    • Recently we've seen wild swings in a few global currency values and increased inflation in these regions. These changes will level prices with other currencies within their respective servers, as well as the rest of the world.

    • Mexico: 12%
    • Chile: 10%
    • Peru: 10%
    • Turkey: 20%
    • Brazil: 7%
    • Uruguay: 40% Uruguay’s change is due to new taxes in addition to the inflation mentioned above.

Refunds

We want to create a consistent worldwide refund policy and expand your opportunities to return stuff you accidentally bought, or didn’t like, or whatever really.

  • Current System: Each League of Legends account gets three refund tokens to use over the course of its life. If you don't have refund tokens, you're unable to refund any purchase.
  • New System: Each League of Legends account starts with three refund tokens. Each year, you'll be granted one additional token so long as you've used at least one (at any point in time, you can't have more than three tokens). Additionally, you'll be able to return certain unused items directly in the client within a week of purchase without using a refund token.

As a result of this change, anyone who's used at least one refund token before today will get one back. These tokens will start rolling out with this week’s patch.

For a list of what items can’t be refunded and other details, please check out the support page.

Extra Bonus RP

With so many regions impacted by the price increases, we’re giving extra “bonus RP” on all RP purchases to every region from now until March 5th.

145 Comments

Deep Terror Nami92 votes

This is pretty great (you know, except the taxes).

I think the content systems could use a "try before you buy" though. You know, all skins/champs unlocked in Training mode?

JackyHero12 votes

up vote for this.

DragonPup21 votes

Heroes of the Storm does this with all heroes and skins.

Kazekiba17 votes

Did*

Krakenfist16 votes

F

smolricole14 votes

I was disappointed to find (when I first got into league) that I couldn't choose any champion to practice and that I had to buy them or wait until they're on rotation, so I think the try before you buy is a great idea overall

Trestles15 votes

This isn't even a new idea, it's amazing to me that Riot doesn't have a system like this. Imagine if you had to buy clothes without trying them on...skins are basically the same thing for your champion.

RottedApples2 votes

well you do have to buy stuff before trying it if you purchase from an online vendor. but most if not all of them have some sort of return policy

Gramps692 votes

** PBE **

The Birch2 votes

No, actually you can only buy new skins on PBE now since Riot says the PBE is there for players to test the new and subjective content. They changed it late last year.

Gramps692 votes

Ah, more you know!

rema3 votes

Smite also has this function!

Aiur4 votes

I mean you could always try the PBE server. I believe they give you an outrageous amount of rp and be so you can just try any skin and champion. But yes, I love the idea of having everything unlocked in training mode!

YourHPisLeaking3 votes

Well, almost. Now, when you make a PBE account, you start with no RP (or a small amount, it's been a few weeks) but all champions and new skins/emotes/etc (released in the past 2 or 3 patches) cost 1 BE, and there's a daily mission to win play a game for 50 BE, alongside the regular daily. So like 5 days of playing and you've got everything you can get. Unfortunately, you can't buy most old skins unless they get touched up. For example, all of Irelia's skins were 1 BE until recently since they got remade with her rework.

Sir Nope5 votes

The champ/skin shards allow that to some extent; you can spend a shard to rent that champ/skin for a week.

Other options include the PBE or Skin Spotlights on Youtube.

Deep Terror Nami5 votes

I mean ya, I make due with that, but it's a sad alternative in comparison XD

Vermili0n18 votes

When I try to see the detail page about the price changes in the US depending on the state it tells me I'm not authorized to access this page Error 403.

Azrael Gaze9 votes

same issue

RestInPeaceEtika15 votes

If I buy a skin, and test it in training mode, will the skin still count as "unused"?

Rightful Joker10 votes

What about Canada ?

RiotXDangoUnchainedX16 votes

No changes to the prices right now but you do get the bonus RP and the refund token.

Scuttle4 votes

could you fix the 403 link to the state tax page, I'd like to know if my state would lead to an increase in how much I pay.

or, are the new prices live now? because I don't see any increase in prices before clicking the payment confirmation

RiotXDangoUnchainedX8 votes

We are working on getting this resolved right now. Apologies for the inconvenience.

Naalith6 votes

For those of us who used all 3 of our tokens over 3 years ago, do we still only get this one token next patch or are we getting them all back?

RiotXDangoUnchainedX22 votes

You will get one over the next patch and one per year subsequently

UzumeTennouboshi5 votes

I love you guys for this.

Sebetai6 votes

Happy that we're getting a refund tokens back.

I love cowboys4 votes

Holy shit we're getting more refunds!

Wendígo4 votes

Support page isn't updated with these new rules What does "unused items" mean

Oleandervine5 votes

If you buy a skin, but haven't used it, it's an unused item.

Tenjin4 votes

Does the bonus RP also apply to prepaid cards. (If I buy a 50$ prepaid card will I still get 7200 or the current in store amount of 7900)

Wayward Fish3 votes

I contacted player support. They said the bonus RP applies to prepaid cards, too.

philimix4 votes

quick question, will you be able to, maybe for a limited time or something, make it so we can refund stuff from before the 90 day limit. Most of the regretable purchases I have made were about 1-2 years ago and I would love to be able to refund older ones. If that is not duoable, will it be possible to contact riot support in order to refund an older purchase?

Pulsefire Seph4 votes

Can I refund my Pulsefire Ezreal skin? The rework made it garbage and I never use it anymore.

Twitch npc3 votes

How much is the Bonus RP?

Alkioni2 votes

Will users get that 1 refund token by the end of this year or when the new system is introduced on March 5th?

RiotXDangoUnchainedX6 votes

Over the course of this patch players will get one token if they have less than three today.

Lauchmelder2 votes

15% price increase in the Eurozone....

TheOutlawGraves2 votes

i like to ask on skin base around gemstones for me it dont matter but ik some people would care to have this seen its so much money some people put in to even get these 10 stones and what happens if it just something in the end you dont like you should be able to refund this for the stones and get another one that you end up doing liking

z04025812 votes

How much 'bonus RP' will be given?

muchorojo2 votes

It doubles the current bonus on rp purchases. For example in NA $5 was 650 RP and $10 dollars was 1380 rp. 650 x 2 is 1300 so you got 80 rp as a "bonus" for buying extra rp. With this increase the bonus is updated to 160 for a limited time and for $10 dollars you get 1460 rp.

Moonnancy2 votes

yay refunds

helloimasmurf2 votes

I spent 30$ CAD and 5$ USD earlier this month on this account. I wonder if I can get the extra bonus rp. I wish I would have known this was coming up. :/ I would have waited.My purchases were on 2-4-19, 2-5-19, and 2-5-19. Would be nice if they made this retroactive back from like the beginning of February on. I don't expect them to make it retroactive back a month, but 2-3 weeks would be really nice.

boooublabla2 votes

[sg-jinx]

GiveTheManAName2 votes

34 years old here, also understanding economics more than enough to say the following: 1.It makes perfect sense from the ”bussiness model” point of view to do what they are doing, Im surprised they havent raised prices even more (compare riot pricing to other big games and hold your jaw while you do it...) 2.Remember that maybe 70%-80% of the league players around the world are KIDS, some of them quite growned-up, but stil KIDS, living with their parents, and using daddys money to buy rp - in the rare cases, like yours or mine, that they must spend money they work for, they DO NOT know the value of money anyway, and if they like a skin they WILL spend whatever ”baby sees / baby wants” 3.MOST IMPORTANT - you people must remember that this is stil a FREE to play game, with no cost to buy, and no monthly server manteinence fee - do you even realize how rarely this happens in the gaming industry??? almost never, for such a big game. So maybe take my advice, and simply control your spendings more wisely, and STOP buying every skin :DXD Btw Riot, if you see this, you guys could actually make up for this by lowering champion prices (both rp and be), the real money its in the skins anyway! Peace!

Horseman of War2 votes

Im sorry but there is so much wrong with your comment. Why the hell should we "control our spendings" and stop buying skins? Less sales = less money for Riot to pay their employees to dev new content, keep the game free and guess what... GIVE US MORE SKINS. Less sales also means cutting funding somewhere or increasing prices even more. So please just shut up, you obviously don't understand economics.

Guiboulou2 votes

Ok... I thought this was fine and all, but why did it take away the option to pick the currency we want to use???

Ahris1 votes

NY sales tax?

muchorojo2 votes

It would seem the current state tax rate is 4% as seen here on the state's website. https://www.tax.ny.gov/bus/st/rates.htm

ThunderWolfbeast1 votes

Give me a new kayn skin and I'll be happy

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