Now, how can Narrative fix these rifts:
Communicate more.
One of the problems with proposed changes from Narrative has been how they've historically sprung these changes out of nowhere, then act exasperated when they're not instantly accepted by the lore community. It's especially infuriating when Narrative keeps asking for more time and faith that they're doing something that we'll like when they've historically delivered silence, broken promises and incomplete storytelling.
Frankly, there should be an immediate halt to all possible stories to find out, from us, where the easiest path to take with their tales. Also, they should find that out by asking us our opinions and thoughts on certain things. To be blunt, this current Narrative team should be talking to us until we're sick of it.
Deliver content.
Except for the Sion: Reborn story, there's not been much coming out of Narrative that resembles "lore." Sure, the Shurima event had those cinematics and we've seen Azir and Xerath's rewritten stories, but what of the other fifteen Champion bio changes proposed through the PBE (the other 7 Shurima champs and the 8 from the Shadow Isles). This stuff shouldn't take this long to finish and release, website issues or not.
There are plenty of stories that can be told without having to build the entire world or wait for the animation teams to have free time. Walls of text, comics and other methods are perfectly okay as means of telling stories. Narrative should just start telling them and stop making excuses.
- Stop asking for blind faith and give us something to prove your intentions.
One of the most frustrating things about being a lore fan is that every time Narrative needs to sell something, they pop up with promises they eventually break, apologies for silence they wind up not being sincere about, and repeated requests for faith and patience when they've not deserved. Speaking only for myself, if they want me to trust them to deliver on their promises, then they need to show me that they're going to deliver and not just hide when they're done selling what they need to sell. Frankly, I've not seen anything to justify them asking for my blind faith, so they're not getting it. I've been burned too many times to put my trust in them, much less the entire company.
Narrative doing all that would be a start, and would help the majority of lore fans accept what's coming from the team.