Reaper Soraka's skin release was ill-timed Riot

Axle the Beast··8 votes·5,562 views

Before I get started I should clarify something: Reaper Soraka was released as a Legacy skin a day after the Harrowing ended, meaning it won't be on sale again for a long time, likely next Harrowing. It's also a 1350 skin, meaning that it will only ever be discounted ONCE for 975 during the first week of its release. There is also huge precedent that Legacy skins are exclusively event skins. Even non-holiday ones like the Championship skins or the winning team of the World Championship skins are still brought back as part of those events.

Now onto the point:

Reaper Soraka was clearly released as a late Harrowing skin. Given its theme and how well it fits Halloween and its proximity to the Harrowing event, that's the only thing that makes sense. With that in mind, releasing her as a Legacy skin after the event is over is not cool.

The vast majority of us have limited money to spend on League. We're willing and happy to spend it on cool skins and Riot, you give us lots of content we want to buy. Many of us buy mostly or exclusively when content is discounted, but you provide us those discounts to take advantage of so it's moot. When events like the Harrowing role around, we figure our budgets out and we buy skins. To release content as part of an event -- content that not only won't be available again for a year but will never be discounted ever again either -- feels like a trick and a betrayal. I have no doubt that you didn't intend that, but that's what it feels like because that's how it effectively panned out.

The fact is I waited and saved my RP until literally the final day of the Harrowing, just to be absolutely sure that you wouldn't release Reaper Soraka as a Harrowing skin (and thus confirming that I'd be able to get her for less later). But waiting until the event was over was somehow not enough because you decided to release her the day after, when I'd already spent my budgeted money. My only options then were to spend more money now, or later on, or to burn a refund credit. As it happens I bought it anyway, because no matter how irritating and unfair it was, this is still the first customer service complaint I've ever had against Riot in the two years I've bought from them. =P

With that said -- and I don't mean to be the guy acting arrogant and like he should have his way because of money -- but I don't think it's unreasonable to say that, when I've payed around $200 to Riot over two years, that it's reasonable for me to expect a predictable release schedule. I wouldn't be complaining if I could have had one of the skins I'd bought replaced with Reaper Soraka, the skin I'd wanted in the first place, but I did in fact ask for just that in a support ticket and was denied (and lied to with a claim that it was never supposed to be a Harrowing skin; I flat-out don't, and have no reason to, believe that).

So I'll just say this: Riot, next time you hold off on an event's skin release like this, please handle it better. At the very least give us some kind of warning that it's going to be released, but other options could be to slightly extend the event to cover its release or even not make it a Legacy skin at all. Just please don't do this again. While I know you didn't have ill-intentions, it does still feel like a betrayal for those of us who can't keep throwing money at the game all the time and it decreases how much we can rely on you to have predictable and budget-able content release schedules.

For what it's worth...

Even though I don't think it's true, Riot did absolutely say that it was never intended to be a Harrowing skin in the first place when I contacted them about it. But it's still a problem if it is true, because then I question why this is a Legacy skin at all if it's not tied to an event.

19 Comments

Deep Terror Nami3 votes

Ya...no. Everybody with a little sense and the ability to read knew she wasn't ready for the Harrowing event, but would come later and be considered the same as the other Harrowing skins. The only alternative Riot could have done was to delay the entire event until the skin was ready...and do you really think that would make more sense, to have it after Halloween and have Kalista teasers right next to the reveal?

You're going to have to get over it and accept that you didn't think it through.

Axle the Beast4 votes

How exactly could I have "thought it through" better than I did? I expected a late release of the skin and waited until the last possible moment; I literally took every conceivable precaution I could have outside of simply not buying skins at all to see how Riot would release her; how is "don't buy skins" a good alternative for people to do from Riot's point of view? Seriously though... what other information do you think I should have taken into account in order to think it through better?

-Riot has never before, to my knowledge, released a skin as part of an event when the event was already over. No reason to assume they would.

-Why does it being next to Kalista teasers matter at all? There's space.

-Why would extending the Harrowing be a problem? I don't know how their release and scheduling software works, but the worst case scenario is a guy goes into a menu and spends a minute or two editing a date. The Harrowing lasting longer doesn't disadvantage them in any way; they could only conceivably make MORE money, not less, and they've extended events before; more significant ones too, like the end of a competitive season.

-How is delaying it the only alternative? I already gave two others. Did you read my post?

Another odd note is the response I got from Riot in my support ticket. Clearly you and I agree that the quote in the attached picture isn't true and that Reaper Soraka was always supposed to be a Harrowing skin, no matter what Riot says, but you're saying she was obviously going to be with the other Harrowing skins, and yet Riot's own rhetoric claims otherwise, as shown in the attached picture. So if it's not supposed to be a Harrowing skin, why is it Legacy in the first place?

Sukishoo2 votes

Woo visual proof that it was NEVER PART OF THE HARROWING. I knew it and said it over and over but no one wanted to listen, yet you got the answer directly from the source.

As for why it's Legacy, I say it's because it's pretty much an Anti-Soraka skin. Soraka is a powerful mage healer with a gentle warm feeling and in this skin it takes that bright mage and twists her into a dark creature. So they didn't want that to be available forever.

As for extending the harrowing... that won't really happen since the harrowing coincides with Halloween (a real life event) and they try to match the timing of that. But again, it was never part of the event as it was not on the Promo page and you event got the info directly from them. So, time to move on.

eztarg3t3 votes

Ehhh not sure about that anti-thing. What about the justicar skins? Also I've made a point that Reaper Soraka is hardly a anti-soraka skin because of her VO. Kindest Reaper I've ever seen.

Sukishoo1 votes

Well they didn't change the VO yeah but the rest of the skin is the complete opposite of Soraka.

Axle the Beast1 votes

For what it's worth, in most mythologies, the Grim Reaper or any equivalent "spirit guide" is usually completely benevolent anyway. =P It is still a creepy skin as opposed to a pretty skin like Soraka's others, though.

Axle the Beast1 votes

Justicar Syndra. Justicar Aatrox. Dreadknight Garen. Blackfrost Anivia. Cryocore Brand. Void Fizz. Gatekeeper Galio. Arcade Hecarim. Wicked Lulu. Infernal Nasus. Bloodstone Taric. Demonblade Tryndamere. Arclight Varus.

These are some of the skins that reverse a champions theme at least in part, just like Reaper Soraka. One or two might be exaggerated in my including them here, but not most. None of them are Legacy. Theme reversal is hardly a reason for it to be Legacy, and I already established that there's not a lot of reason to believe that claim. I brought it up simply because, even if I do believe it, it's still nonsensical and uncool that it's Legacy.

Again, a huge part of the issue here is precedent: Riot's always set up rules as to how they release and discount content; the rule in this case is that Legacy skins are released during events and that there's some warning that they will be ahead of time (if you're paying attention to PBE coverage anyway). Predictability in content release is good for customer relations because, above everything else, it allows people to plan ahead to some extent or another.

Extending the Harrowing to extend the borders of Halloween wouldn't really hurt anyone, so avoiding doing that for that reason is an arbitrary decision. It already DOES extend past Halloween; Halloween is one day.

Sukishoo1 votes

Well they got over the fact they they used to release them as part of event so maybe you should too? It's like I said in another thread, they have plenty of skins that are available year round that people can get, and legacy skins tend to come back so it's not like "OH NOES I CAN"T EVER HAVE IT AGAIN!!" (only limited/rewards skins are that way). Yeah, sure the "sales" on these don't happen often but you never know, they could re-release them with a sale as they do for the Vault during Christmas.

Yeah it does slightly go beyond the time frame but it starts in October at least, so they really don't need it to be longer then it already is. It's theme is supposed to be that spooky time of year after all, and once October is over that feeling kind of leaves people minds.

Axle the Beast2 votes

"Get over it"? I did. I bought it anyway. But it created difficulties for me, difficulties that Riot could have easily avoided with barely any effort. Hence why I'm asking Riot NOT to do it in the future. This is a question of customer service and, more importantly, clarity to customers. Do I not have the right to want Riot to do something differently if I don't like it? Why do you make statements like "get over it"?

Sure, I can go "well maybe they will put holiday skins on sale", but there's no reason to expect it. Especially if no one's suggesting it, and fact is I don't care for a feature like that. I'm 100% okay paying full-price for holiday skins... I'd just like them to be released in an orderly and predictable way (as it has always been before now; it's hardly a big change I'm asking for). That's the feature I value and want Riot to provide.

I don't understand the nature of your disagreement with me. You don't like it that I wanted it to be released alongside the Harrowing -- or just not be Legacy -- but you think I should hope for Riot putting them all half-price later on? Isn't that a more difficult thing for Riot to do, that I'd arguably gain a lot more from? Why are you disagreeing with the smaller request while proposing a bigger request instead?

With regards to Halloween, the "feeling leaving people's minds" is of absolutely no importance whatsoever when compared to logical skin release timing. And you're still sticking to debating about the extension proposal rather than my other suggestions.

Sukishoo1 votes

Complain some more, they aren't changing the way they do what they do. It's their company, not ours. It's clear what I said, and if you can't see what it is that's your problem.

I'm done here :)

Axle the Beast1 votes

I... will complain some more. That's the point of the thread...?

That's why it's called feedback for another company and not dictating your own company's actions. They can do what they want but if they keep making bad calls like this I will eventually become disinclined to give them money for it. Riot Games is a business. Have no illusions about that: Free game it may be, but it's still monetized, and they'd do well to not piss off their customers with confusing and inconsistent content release.

"My problem" has nothing to do with you to begin with, and the fact that you think I somehow missed the obviousness of your point, as well as the fact that you clearly have missed mine, have no meaning with regards to "my problem" or its solution; those lie with Riot.

eztarg3t2 votes

http://boards.na.leagueoflegends.com/en/c/riot-official/0eQVh320-tremble-before-reaper-soraka?comment=0001000200000000000000000000

Now I remember you, still holding strong to that ideal. Sorry buddy but I really think they should at least explain why she is a Legacy skin.

eztarg3t2 votes

OP, why didn't you post this picture front and center? This is your biggest evidence showing riot had no intention of making it a Harrowing skin and your not going to use it?

Axle the Beast2 votes

Yeah you have a point; I edited it into the main post. I basically didn't because I didn't buy their claim that it wasn't supposed to be Harrowing in the first place -- and I still don't, actually, since it's the only reason it would be Legacy -- and I was making the argument strictly from that standpoint: Don't release an event skin after the event is over without warning.

But even if it's completely true that it's not a Harrowing skin, you're absolutely right that it's still an issue, because then there's no reason for the skin to be Legacy at all.

Ahri Body Pillow2 votes

I think it makes sense, personally. The reaper comes to collect all the souls after the harrowing. Though I feel like is a bit derpy for lack of better words because its a legacy.

Axle the Beast1 votes

Ya, I wouldn't care at all if not for the Legacy issue. My only complaint is that there's no reason to make it Legacy unless it was Harrowing, and as a Harrowing skin it's late and I had no means of planning and budgeting for it like I've always been able to with holiday skins since I started playing 2 years ago. That's 2 years of precedent suddenly broken. =P

I see what you're saying about the theming of it though.

catraven1 votes

You knew it was coming, op. You only wanted it if it were 'legacy', otherwise you would have waited for it.

Axle the Beast2 votes

Yeah I know, but I don't feel that changes much; my entire issue with Riot's release decisions with this skin was based on it being released in a way where people can't budget properly for it. Budgeting always takes later releases and discounts into account. If it hadn't been a 1350 skin I wouldn't be making any complaint, but since it's a 1350 skin AND a Legacy skin it's reasonable to expect some forewarning, which has always been given in every other circumstance because new Legacy skins are always holiday skins.

Riot has a structure of how they provide discounted content. They provide discounts for the same reason everyone does: They increase sales. It's not somehow to my discredit on this issue that I intended to wait for a half-off sale, when I had every reason to think there would be one.

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