Let’s talk Boards Organization
** EDIT - Thanks for all the feedback so far guys, we've already got some great food for thought. We'll be discussing our major takeaways and next steps, and get back to you soon as we continue the series of discussion threads for the upcoming Boards updates.**
Hey guys,
We’re back after our initial post about where the NA Boards are and where they’re going - highly recommend you give it and the comments a read (assuming you haven’t already) if you’d like to have all the background on today’s discussion.
Today, we’d like to chat with you guys about the Boards’ organization and our thoughts (as well as yours) on improvements. Just to make sure we’re all on the same page, we are going to be making changes to the current sub-boards (more on that below) - where we need your feedback is on what those changes should look like.
A gaggle of sub-boards
The NA Boards currently have a bit of an imbalance between a few heavyweight communities and a significant majority of slow to extremely slow sub-boards. This is one of the main issues causing the Boards front page to often appear stagnant, and we’ve been meaning for some time to do a bit of consolidation. At the same time, we recognize the value even the smallest board communities can bring to the community-at-large.
So what do? We could just delete a bunch of the slowest sub-boards and roll them into the rest. That would certainly consolidate things a bit, but would potentially leave some topics without a home and at the very least increase murkiness around where topics should be discussed. Identifying the “correct” topical board can already a challenge, even for us - look at how often we post official threads in ‘Miscellaneous.’
With all this in mind, we’re convinced that there’s a more elegant way to provide clear homes for the rich variety of League discussions while at the same time streamlining the Boards experience. Broadly, we’d like to reorganize the individual sub-boards based on use case rather than subject matter.
Wait...what the hell does that mean?
While subject-matter grouping is obviously super common in online forums (which is why we started with it), on Boards we've noticed some issues. As I mentioned, it overly isolates conversations into a bunch of often secluded boards, and in a lot of cases prevents pretty cool content from ever being shown to the majority of players. Subject-matter based boards can also lead to one particular board (and thus topic) dominating overall discussion within the community-at-large (as I work on this post, Gameplay & Balance occupies 9 out of the top 10 threads). Finally, subject matter defines the use of a board absolutely, leaving very little wiggle room on how far you can explore and meander among League topics that are often fluid and wide-ranging.
Use-case, as we’re envisioning it, opens up organization into a question of “why am I visiting this particular sub-board?” What you’re actually using the sub-board for would be more important than making sure every conversation about X falls in exactly the same place.
So, we theorycrafted it a bit and thought about how to minimize the raw number of sub-boards while still covering the same ground as they currently do. Our considerations included both obvious factors (volume /quality of posts, tone of community) and some less-apparent details (potential for connecting players). As a side-goal, we also sought to winnow down some of the current Boards fragmentation (GD being off its own, a couple unlisted sub-boards at times).
Here’s what we came up with (titles are for explanatory purposes only and 100% not final):
- Level Up: Peer-to-peer education is an integral part of any MOBA community. Because players have such a large role in defining the meta of League at any given moment, we frequently turn to each other for advice on how to play, who to play, what to build and the minutiae of gameplay. Topics we think could fit here include Tips & Tricks, big play videos, tutorials and game balance/”meta” based discussion. [Contributes to front page, “upvote” thread sorting, default nested comments]
- League Creations: Story discussion, fanart, non-gameplay videos, cosplay (we’d love to see more from this group on the Boards) and discussion of official creative content. We’re also considering how fan fiction / roleplaying might fit under this umbrella, though there are definitely some potential segregation issues there. [Contributes to front page, “upvote” thread sorting, default nested comments]
- NA Looking for Group: It may surprise you to learn that the Team Recruitment sub-board is one of the busiest. Expanding on this idea, we think team recruitment meshes well with “regional matchmaking” (connecting League players to each other outside of game) by providing a place to share info about viewing parties, local clubs and other live events. We already have some channels that surface this information, but more opportunity for players to connect is something we’re keen on. [Contributes to front page, “upvote” thread sorting, default chronological comments]
- Riot Plz!: As you can probably guess, the idea here is a concentrated repository for feedback posts around the player experience. Whether it’s about Balance, Gameplay or UI, it all relates to specific requests and/or ideas around how you experience the game. [Contributes to front page, “upvote” thread sorting, default nested comments]
- All Chat: If we’re here, chances are we’re passionate about both League of Legends and various other “nerd culture” topics Whether it's video games, movies, anime or any other of the many fandoms that exist in the same cultural space of League, we’d like the Boards to have a space for you to share your excitement. While there are any number of topics that we can geek out about, there are some areas of discussion we feel are better left to other community platforms (politics, religion, sex, etc). There will obviously be some exceptions - a good example would be the somewhat recent SOPA/PIPA discussions - and we’re committed to being objective when it comes to our discernment. [Contributes to front page, “upvote” thread sorting, default chronological comments]
- Help and Support: Fairly straight forward - technical issues, general service related questions, etc. [Does not contribute to front page, “upvote” thread sorting, nested comments]
- Report a Bug: Also fairly straight forward. [Does not contribute to front page, “upvote” thread sorting, nested comments]
- Behavior and Discipline: This sub-board would be intended as a defined space where players can discuss moderation and receive feedback around Player Behavior measures directly affecting their accounts. [Does not contribute to front page, chronological thread sorting, nested comments]
With this organization, we’ll have slimmed down to just five core content sub-boards (with ‘Help and Support’ and ‘Behavior and Discipline’ being non-contributing, utilitarian boards), which should massively invigorate their respective activity and contribute to a more fluid front page. With ‘All Chat,’ we’ll also have looped the “All things League” space currently occupied by Miscellaneous and GD back in with the rest of the boards and ensured that all boards content is simultaneously available to anyone who visits.
One potential concern I’d like to address right away is that this type of organization will end up swallowing niche communities that currently have their own dedicated homes. In this case, our general stance is twofold - 1) We’re open to the idea of filters, tagging systems, etc that will highlight conversations where that’s desirable, and 2) if your conversations on a certain topic are so awesome, then let’s show more people! Right now, there are a lot of great discussions that almost no one gets to experience, purely because the Boards are overly segregated. The Sound & Music board is a great example - there’s a passionate community and several Rioters who frequently drop by to chat, but even the best threads only see view counts measured in the hundreds or even dozens.
As I mentioned, we’re committed to updating the current Boards organization, but your feedback is absolutely vital to making sure whatever changes we make are a solid improvement on the current situation - let us know what you think!
Wow.