Posts in "Help & Support" and "Report A Bug" Should have Unsolved and Solved Tags

Ultra Animal·4/15/2016, 4:31:39 PM·3 votes·796 views

Having these tags attached to each title post would be exceptionally helpful to the community and guide our Wrenchman to posts that need help/answering. The state of these specific boards are very disorganized with many posts being abandoned and unanswered_ #amumufeels_.

Key benefits in this feature - (assuming your issue was solved)

Instead of deleting your thread, it's left as a SOLVED archive for others to look to creating an expanded FAQ page.
Adding a unsolved-solved function in the search filter will help those offering help easy access to those who are still having questions

The format i'm expressing:

[Post Title].....................................................[Solved/Unsolved]...............Comments......Views

I would really appreciate if I can get some opinions on this from you Riot <3 Thank you for reading

2 Comments

Deep Terror Nami4/17/2016, 8:44:31 PM1 votes

Definitely good ideas, but there are some important issues to discuss about this;

We actually do have a tag system through an internal FEK script for Help & Support which lets us mark posts as New/Answered/Solved. https://i.gyazo.com/c5817ba039a6f72dc70aa5c09b5b7005.png

We can't really do the same for the Report A Bug. Wrenchmen/Arbiters etc. are all community volunteers, so that would have to be managed internally by Riot. Riot telling us what bugs they are working on and are aware of gives rise to people being angry that their particular bug is not priority, so there's good reason they aren't very open with the process. If you report a bug, be confident that it does get looked at, but they will be looking for reports that detail how to actually reproduce the bug because otherwise they may not be able to find it.

We don't really want people seeing or being able to change the status of their post, because it's pretty frequent that the solution/answer is given but they don't want to accept it.

Rather than expanding on this system, what would help us more is for people to research their issues before making a post about it. 9 times out of 10 they need information that is publicly available which they could've found themselves easily. The sheer number of threads like this make it very exhausting for us volunteers to help a significant amount of people.