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Dear Riot, Why I have quit and uninstalled after $215 Spent

Kraythax·8/11/2017, 3:06:50 PM·6 votes·1,063 views

I am a paying customer, just logged onto paypal and found out I've spent $215 on this game. No biggie, I can afford it. But I am not going to be spending more. Sure I really loved the idea of Ornn so now I will not get to buy him or play him but thats ok. In case you want to know why, Here it is.

The first reason is Toxicity. Probably the most important reason I am leaving. The player base on this game is the most toxic of any online game I have ever played. The players are NASTY and rotten to each other. They spam the N word in chat in games, rip you to pieces for asking a question on the forum and if you believe the forum everyone here is Diamond ranked and you are naval lint. Being in this community constantly pisses me off.Three quarters of the games I play people are NASTY to each other, even if they are winning. There is no incentive to be not nasty and no punishment to being nasty. I play a game to have fun. I don't play a game to be told half the league community has had physical relations with my mother. I am a working professional and this is NOT entertainment. Its so toxic that it angers me and it shows in my chat. To prove my point about toxicity, you will likely only need to read the replies to this post.

Secondarily, When it come to the game and ELO rankings your personal performance means nothing. You cant get better because you are matched with people that feed a lane 0/5 in the early game so you take a loss. Doesn't matter if you went 5/0, placed 15 wards, bought 2 control wards, got good CS and ended up with an A, you still get demoted. So the game has no path to become more skilled because the entire ranking system is based on wins, not your personal performance. When you are low ELO at the start you can never climb out because you are paired with the worst players and no matter how much you work on your play, you cant get a win rate to matter. In fact I am convinced that something in the matching code is matching me with nutters that play Sona in mid and blame me for losing. The only way is to learn the game, learn how to play better, create a new account and get ranked (buying champs all over again) then play silver a while, get better, create a new account and so on.

Since you cant rise in rankings, since playing the game is a toxic experience; I find that I have a couple of good times (even when I lose) but most of the time the game just upsets me, makes me angry, puts me in a bad mood and doesn't accomplish its primary goal.

Entertainment.

How do I come back? Make the game fun. Make it less toxic. Make a ranking system where MY performance is the major factor in MY ranking. Then send me an email. I have more money to spend.

-- Regards, -- Robert

27 Comments

Funkin Dunkin8/11/2017, 3:13:57 PM3 votes

We have all quit at least 2 or 3 times since season 1. All for the same reasons. Eventually you miss the game and forget the trash talking community and come back. Then you remember why you left in the first place lol. But get that mental reset, come back, and enjoy it again until they become too much again. Then lather, rinse, repeat. We'll be seeing ya again.

53436278DEL18/11/2017, 3:21:01 PM2 votes

i spent more and i was sad lol... so i requested to have my account deleted wont miss it all

EII 4w5 Enby8/11/2017, 5:59:11 PM2 votes

I've quit a few times due to the chat scurrility, returning months later. These days, it's rare that I'll start a game without typing "/mute all". The chat has great potential for strategic discussions and commendations, but how often do you see either? Occasionally, "gj" ("good job") comes up but it's less common than effort-filled diatribes.

Throughout my years of playing, I've reported a couple hundred, rule-violating people in the post-game lobby. Every report was appropriate, polite, well-described, and contained exact quotations of the culpable player, when possible. Unfortunately, I can only remember one occasion where I got a message saying that a player I reported was punished by the Tribunal; most of the guilty escaped.

Perhaps a player will not be banned unless they receive successive reports, but I'd suspect that reporting is uncommon. Since many players are toxic, they would not report other rule-violators because the reporters might attract the spotlight toward their own similar infractions (ex. Riot might read that match's chat and sees that both players spewed hatred). Perhaps some people (like me) get tired of reporting people every game and just want to play, figuring that the toxicity is too rampant to expunge.

I think Riot's on the right track with giving occasional Key Fragments to sportsmanlike players. There may be too many toxic players to punish, i.e. too many to manage within a given timeframe, so an incentive is a great start. One issue I see with it, though, is that after muting everyone (at a match's start), I find myself honoring someone post-game without knowing whether or not they were a jerk; it's: a) bask in the evil to stay informed, or b) enjoy the game but commend those who may deserve nothing, possibly giving them key fragments. Something further will be necessary to truly cleanse the community.

Perhaps Riot worries that if they ban a significant portion of the community, they'll lose RP sales. This is dangerous [IF it's their true fear], since the more toxic the community gets, the more that will be condoned, as Riot would only want to ban the worst to save time and money.

For example, if 1% of all players are toxic, Riot won't mind jettisoning them; if 50% of all players are toxic, Riot won't have time to look through all the cases and/or wouldn't want to half their potential income, so fewer crimes would be considered reprehensible. In essence, the more toxic players, the greater the leniency for toxic behavior, as there's only enough time to punish the worst. Perhaps Riot sees successive reports on a summoner as 'worth investigating' and single reports as negligible, no matter how serious the infraction is. I'd postulate that, unfortunately, many group reports are done to bully a player "who sucked". How many times have you heard "report this [CHAMPION NAME]" in chat simply because the player's score is low or that player made a mistake? Many players get enraged, and need to go witch-hunting, so this group-reporting is often misused.

Perhaps key fragments should awarded to those who got a toxic player banned. That way, fewer people would be bystanders and the toxic players would get the multiple reports per game they'd ostensibly need to be investigated. Two caveats would be: 1) the increasing number of reports the Tribunal would have to investigate, and that 2) more reports versus a player might be necessary, as reporting would become more common with the aforementioned banning incentive in place.

Weathered8/11/2017, 3:23:46 PM1 votes

The community is very toxic, however only certain sections of it are. A lot of the boards responses are pretty mean, but that is because it is made up of people who took the time to visit and post on the forums, where if your intent is to troll that can be a pretty lucrative platform.

However, the entirety of the game is not like that. ELOs like Bronze through mid Gold can have some toxic players, but often times if you make it past that it is clear waters. About 80%+ of my games have 10 words or less between all of our teams, and honestly it sometimes makes it hard to honor people because there is literally nothing to base it off of.

And regarding not being able to climb, yes it is possible. Yes, I would agree with the fact that your individual performance can determine how you climb and it is not as difficult as most people make it out as to do so. However, it is difficult to climb if you don't go about it the right way. Simply playing the game and trying to get better won't get you anywhere because often times you'll be weighed down by toxicity or frustration. If you really want to climb, you have to put in effort to making yourself better. Watching streamers, following guides, learning from pro players, practicing cs, etc. It's time consuming and not for everyone.

If you want to play the game for entertainment and don't want to have to dedicate your pass time to vigorously getting better (I can assume you don't really have the time for that because you have a profession), the best way to play is with a closed group of friends where you play games together. Just sitting in soloQ and having to deal with such a large playerbase isn't entertaining, I get that.

And as a final piece of advice, stating how much you've spent or that you don't intend to use money on the game anymore won't necessarily add any weight to your post. Often times people will use statements like that and it's sort of considered entitled without the context. Not many people, even Riot really, will care about a single customer ceasing to spend money. I think you really weren't intending to come across as that and were just giving additional details, but I wanted to just point it out so that you aren't surprised if a Riot support member or other poster shuts you down because of it.

U No Gank Me Pls8/11/2017, 3:32:51 PM1 votes

A) Your first complaint would not happen nearly as much if they simply addressed the problem in your second point. That being said, B) You are literally the person you're bitching about in your second point. Out of your past 8 games, you have had a KDA of 1 or less. That means that your kills AND assists combined do not equal the amount of deaths you've had. There is absolutely no reason whatsoever for that to happen.

You should not be playing ranked. You should be playing norms. Because the fact of the matter is that you're ruining games for your team. And people don't like that. So they are "mean" to you. Is it warranted? You can easily argue no. But, regardless of whether it is "right" or not, it's going to happen. You should not play ranked, where people play to win, if you do not have the slightest idea of how to play the game.

Ranked should not be for everyone. League wants to be recognized as a sport. Let's compare to real sports for a second. Do the shitty players play on the varsity baseball team (provided they aren't in a school of 18 boys)? No. They do not. However, everyone can play summer baseball and dick around. There is no reason League can't adopt the same principle. But, the community wouldn't want that. So you're going to continue to have players in ranked that ruin games and make the game stressful for people that want to win. It's going to cause toxicity. It's just the nature of it.